GIFT CARD DEALS

Yes, Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.

That's an excellent question! We are always happy to supply a quote with no obligation to you. We’ll ask you the following: • What's the date of your event? • What time does it start? • What city is the event in? • What services are you interested in (for example: Face Painter & Balloon Artist)? • How many kids, adults, teenagers will attend? It also helps to have a budget in mind. Our website offers estimated prices on many of our rental items and services, so you can browse your options and get an idea of what you’d like to rent before talking to an AFE representative. Give us a call at 614.224.9568.

The sooner, the better! Bookings are subject to availability. Once you decide the date and time of your special event, reserve your chosen rental items to make sure you get the services and items you prefer.

To confirm an order, we require your contact information, event details, valid credit card information and a non-refundable reservation fee. The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check. Reservations for events within 30 days -- require payment in full at time of booking. Reservations with 30+ days in advance booking -- require a minimum of 50% reservation fee. Reservations with total amounts owed under $500 -- require payment in full at time of booking. No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds. Please see our Payment Policies for complete details.

Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement!

The rental rate is based on the number of hours you booked the item. These times will be listed on your invoice/contract.

Please contact AFE for a cost estimate based on the multi-day rate of your rented items.

Have a basic idea of the layout before we deliver your items. Keep in mind that it’s best to keep attractions close to each other. If they are too spread out, additional fees may apply to accommodate that. Think about access to water sources and electricity, if needed for your attractions. The blower motor for an inflatable must be located within 50 feet of a standard electrical outlet. If a generator is needed, let us know in advance, and we will rent you one for an additional fee. Make sure to mow the area where attractions will be placed at least 2 days before they arrive. Please make sure sprinkler systems are shut off completely and underground utilities have been marked! Please make sure you have all required permits, permissions and license fees needed before equipment is delivered. Please make sure all gates, doors and entryways are unlocked and opened for delivery. Please secure all pets AND make sure the area for setting up the attraction has been cleared of debris and pet droppings. At delivery, Awesome Entertainment will place rental equipment but will not return to set up or operate an attraction for use, unless that service is provided on the invoice.

YES! When AFE delivers your Amusement Attraction, you will be asked to designate an attendant who will operate the equipment safely throughout your event. An attendant must be age 18 years or older and able to follow operating instructions. This attendant will be responsible for operating the attraction safely at all times. An attendant makes sure the number of guests using the ride doesn’t exceed the number allowed by law and may have to pause or shut down the attraction if weather conditions require it. As the Client who rented the equipment, you are responsible for making sure there is an adult operator for the entire time the attraction is being used. Some attractions clearly note that an AFE attendant is included in the base price. For others, AFE offers an attendant if desired, for an additional fee. Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.

Our inflatable attractions may be set up in many different places on your property. For safe operation, the surface under an inflatable attraction must be mostly flat and relatively firm. Grass, concrete and asphalt are acceptable (not gravel, sand and mulch). Please note that we anchor these attractions by driving stakes into the ground and only use sandbags on surfaces where stakes cannot be used. An additional fee may apply for setting up equipment on a surface that doesn’t allow us to anchor the unit with stakes. Keep set up away from pools, ponds and other bodies of water. Keep set up away from power lines, low-hanging tree branches and foreign objects — and don’t set up too close to buildings. We take pride in our clean inflatables and insist that all animal yard waste must be removed before set up. While we never want this to happen, we sometimes arrive with a delivery and encounter unique set up situations that pose a safety risk. When this happens, we reserve the right to deny set up or rental because of these unsafe or unsanitary conditions. Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.

Yes. You may pick up rental items for out-of-town events and transport them yourself or you may make arrangements for AFE to deliver your items. We serve all of Ohio and surrounding states. Please contact an AFE representative to find out the estimated costs of delivering items to your location: 614.224.9568.

Beyond providing advance, clear directions to your event, Entertainer requirements vary, depending on the service. Your responsibilities should be listed in your booking contract, but please make sure to ask if your preferred Entertainer requires certain performance or operational details, or has any safety-related requirements, before finalizing your reservation! Generally, you can use the following guidelines as to what you need to supply: Face Painter: 1 table and 3 chairs per face painter Caricature Artist: 1 table and 3 chairs per artist Henna Tattoo Artist: 1 table and 3 chairs per artist Magician: an open area for the performance Characters: an open area to perform and for larger events, a secure changing room (preferably not a restroom) If the event is outside, please provide a shaded area for the performer! Characters and live entertainers may take reasonable breaks at their own discretion, and extreme heat or other conditions may prompt more frequent or longer breaks for costume considerations. Also see... Preparing for us to retrieve your items Prepping for your delivery

Most items don’t require minimums, but AFE may add surcharges for rentals that need to be delivered. And your purchase of some items may come packaged in amounts determined by the manufacturer.

YES! We pride ourselves on renting clean and sanitized equipment to our Clients. Do I need to clean my items before I return them? Yes! Our rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI, SAND OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse. Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and other water activities before we arrive to retrieve them. Don't want to do detail cleaning after your event? Check out our Prepaid Cleaning Waivers.

Not a problem! We are fully insured. You can download a certificate of our general liability insurance at www.columbusparties.com/planning-resources. Call us for the password. Additional insurer may have a service fee. No fee for a general certificate.

Click Here to see our seating charts for the variety of tents we offer for parties and events. General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery! In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top. Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.
 Items must be cleaned prior to our arrival. 
Items must be folded and stacked prior to our arrival.
 Deliveries and retrievals occur at curbside or entryway. Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck. Never tape, glue or staple items to our chairs, tables or tents! Also see... Preparing for us to retrieve your items Prepping for your delivery







Most of the items that you rent from AFE will require a power supply. You will find the number of outlets needed on your invoice and on your contract. You can also check the Logistics section under the product description on our website. If you don't have electric access within 50 feet of the set up location, we recommend renting a generator from us. Power/Electric Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…
 turn off all unneeded 
Lights - Fans - TV's - Dishwashers - Washers - Dryers
. Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than
 3 outlets, we recommend using a generator. 
 The set up location must be within 50 feet of the outlet you're using.

 A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers.
 Have quick and easy access to the breaker box(es), just in case there are issues.

 For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,
 it’s best to use at least a 9000 watt generator for each ride.
 No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators!

We Generally CANNOT… 
 Go up or down steep hills
 Lift items over fences or bushes 
 Set up in gravel or dirt
 Go up or down flights of stairs Also see... Preparing for us to retrieve your items And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost. Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points need to be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery. Shut off all sprinkler systems while you have your rental(s) on site. Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water. Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour. Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival. We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents. Wipe the items down prior to retrieval/return to avoid cleaning fees. Also see... Preparing for us to retrieve your items Prepping for your delivery

You can do a lot to help your delivery run more smoothly. We've gathered many helpful hints for you here. Please take the time to read each category! Also see... Preparing for us to retrieve your items We Generally CANNOT… Go up or down steep hills
 Lift items over fences or bushes 
Set up in gravel or dirt
 Go up or down flights of stairs And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost. Flexible Delivery Means... You are assigned an estimated delivery window — and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event (and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up. We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for delivery or retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Delivery Options AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal Of Delivery When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Power/Electric Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…
 turn off all unneeded 
Lights - Fans - TV’s - Dishwashers - Washers - Dryers
. Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than
 3 outlets, we recommend using a generator. 
 The set up location must be within 50 feet of the outlet you're using.

 A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers.
 Have quick and easy access to the breaker box(es), just in case there are issues.

 For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,
 it’s best to use at least a 9000 watt generator for each ride.
 No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators! Adult Supervision Operators/Attendants are not included with our attractions, unless listed on your invoice. We do not provide Lifeguards. Ohio law requires dedicated Adult Supervision at all times for amusement attractions, and a Lifeguard is required on most water attractions. Ohio Law states each Rider must obey all warnings and directions and refrain from behaving or acting in a manner that may cause or contribute to injuring himself or other people while occupying an amusement ride. O.R.C. 993.08(A)(2), Rule 901:9-1-07(A)(1) General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery! In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top. Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.
 Items must be cleaned prior to our arrival. 
Items must be folded and stacked prior to our arrival.
 Deliveries and retrievals occur at curbside or entryway. Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck. Never tape, glue or staple items to our chairs, tables or tents!





 Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points must be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery. Shut off all sprinkler systems while you have your rental(s) on site. Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water. Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour. Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival. We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents. Wipe the items down prior to retrieval/return to avoid cleaning fees. Not Included, Unless Otherwise Noted On Your Invoice Attendants - Water Hoses - Generators Water is never included for Dunk Tanks or any water attractions. Prizes are not included, unless ordered. General Safety See All FAQs Click Here Also See Preparing for us to retrieve your items Remember... Decide on BEST installation location prior to our arrival. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost.

Many rental companies in Ohio do not permit you to use Well Water with their equipment. We do our best to accommodate our awesome Well Water clients. Well Water can have a negative impact on our inflatables and dunk tanks, sometimes immediately. Non-filtered Well Water can include iron, rust and salt, often creating dirty stains, streaks or a white film on equipment. The special cleaners that we must use to remove these marks also wear considerably on these units. Plus, it sometimes takes us up to 6 hours to properly clean an attraction stained by Well Water. We may permit Well Water to be used on the inflatables that we allow to be used Wet, as well as our Dunk Tanks, where other non-awesome companies won't. But for us to make this special accommodation, we charge a $199+ Well Water Fee. This fee covers the replacement of liners that can't be cleaned, as well as the additional time it takes to clean items when iron stains and other negative effects appear on the unit. We understand some clients have amazing filter systems. However, we've discovered that outdoor water connections often bypass these systems, pumping out unfiltered Well Water. Sometimes the filter systems themselves cause a film or faded look on a unit's vinyl over time. On some items, we may decline your request to use Well Water for numerous reasons. These may include the fact that the liners on these items are hard to replace, the unit is new or we don't want certain colors to fade. If Well Water is your only option, you may want to consider renting other inflatables on our web site that can be used with Well Water. On the product page under pricing, you often see this statement: "If Well Water is used, a $199 fee will apply. If item was used wet or with Well Water, without disclosing this intended use at time of booking, you will be charged $200 to $499+ (or more, depending on cleaning needs or damage) when item is returned. No exceptions." We thank you in advance for your understanding in this matter.

To confirm an order, we require your contact information, event details, valid Credit Card information and a non-refundable reservation fee. The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check. Reservations for events within 30 days -- require payment in full at time of booking. Reservations with 30+ days advance booking -- require a minimum of 50% reservation fee. Reservations for total amounts under $500 -- require payment in full at time of booking. No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds. Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please see our Payment Policies for complete details.

We accept Cash, Check, PayPal, Debit and all major Credit Cards. And check out our Gift Cards -- a great way to send a fun surprise without worrying about sizes to fit or which superheroes are today's favorites! The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check. Reservations for events within 30 days -- require payment in full at time of booking. Reservations with 30+ days advance booking -- require a minimum of 50% reservation fee. Reservations with total amounts under $500 -- require payment in full at time of booking. No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds. Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please see our Payment Policies for complete details.

After paying your deposit/reservation fee, all outstanding balances are due fourteen (14) days prior to your event reservation date. Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please see our Payment Policies for complete details.

You are paying to reserve your exclusive access to certain rental items so that AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items -- or not. If you decide not to use your rented items or to use them only a small amount, that's your choice. Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food-safe. Your rental fees cover these and other costs of making items available to you in the best condition possible. Purchased supplies are non-refundable and non-returnable, including concession supplies, foam, prizes, bubble juice and other purchased items. AFE may remove these items from your event if left with the equipment, but no refunds will be given. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here

Sorry no refunds on canceled orders for any reason . Upon receipt of the retainer/deposit, AFE will reserve the time, date and services outlined in your invoice, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once received. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. We may give a company credit due to weather issues, if we receive proper notice. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here

While you can pick up many of our smaller items at our warehouse by using our WILL CALL service, we do offer delivery services on most rental items. Rates vary depending on the specifics of the items, distance and timing of deliveries. Please contact an AFE representative for a cost estimate at 614.224.9568. Please see our Delivery Options for complete details. Also see... Preparing for us to retrieve your items Prepping for your delivery

We offer a variety of delivery options to accommodate your needs. Please review your options here. Flexible Delivery Means... You are assigned an estimated delivery window — and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event (and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up. We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~ AFE will try to assign a 2-4 hour window for delivery or retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Delivery Options AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal Of Delivery When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips!

AFE produces some 3,000 events each year, throughout Ohio and into surrounding states. Our standard practices help ensure timely, trouble-free deliveries and awesome events! Our Standard Delivery Option provides the basic fees and services that we build on to meet YOUR unique party needs. For complete and updated Delivery Options, including our ability to accommodate SPECIAL delivery date, time and location requests, Click Here. Free and Standard Delivery/Retrieval Option: * There is NO Delivery/Retrieval fee for most equipment orders over $499 to a Columbus, Ohio, Residential address; our fee for Delivery of Orders Under $499 starts at $49. * A Distance fee will be applied after 20 miles, added to any other fees. * Live entertainment, supplies and certain other items do not count toward the minimum order requirements for Free Delivery/Retrieval. * At AFE's discretion, delivery may be arranged the 1-3 days/nights before your event if held at a private residence, event facility or secure location -- at no additional rental cost to you. * AFE will assign a 4-6 hour delivery window, between 7 a.m. and up to 30 minutes prior to the scheduled start time of your event. * AFE must have access to the event location, with enough time to set up equipment completely and safely. If not, and if AFE works to accommodate the Client, AFE will not be held responsible for an event’s late start. * For certain types of events, AFE has the discretion to add a set up charge if additional staff is required to complete a safe set up in time for the event’s scheduled start. * Under both Free and Standard Delivery options, AFE might not retrieve equipment immediately after your event ends. * Retrieval times will occur at the end of the Client’s rental period or in the following hours, sometimes over the next few days. * A Client is responsible for rented equipment until it is retrieved by AFE or returned to Will Call. We offer a variety of Specialty Delivery/Retrieval Options for a variety of fees, offering flexibility in delivery date, time and location. Click Here to find the best Delivery Options for your event. * Your event location must be ready and accessible at the time of delivery. *The space designated for AFE equipment must be suitable for safe set up and operation, pursuant to Ohio law. If a designated location is not satisfactory for the safe operation of rented equipment, AFE has the right to refuse to set up and/or leave that equipment. Please note that AFE may apply additional fees for deliveries/retrievals to indoor events, sites with difficult access, during late night or early hours, and for certain types of equipment that must be transported by trailer or box truck. Also see... Preparing for us to retrieve your items Prepping for your delivery

If the items can't be left overnight, we can arrange to pick up items after normal business hours. Please contact an AFE representative to estimate the cost of this service. "What are your delivery fees and distance fees?" Click Here Also see... Preparing for us to retrieve your items Prepping for your delivery

We can arrange to deliver and pick up equipment at specific times. However, there is an additional fee for arranging our other deliveries to accommodate your schedule. Please contact an AFE representative for a cost estimate. What are your delivery fees and distance fees? Click here Please Note: AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE will not be held responsible for an event’s late start. Also see... Preparing for us to retrieve your items

You can do a lot to help your delivery run more smoothly. We've gathered many helpful hints for you here. Please take the time to read each category! Also see... Preparing for us to retrieve your items We Generally CANNOT… Go up or down steep hills
 Lift items over fences or bushes 
Set up in gravel or dirt
 Go up or down flights of stairs And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost. Flexible Delivery Means... You are assigned an estimated delivery window — and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event (and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up. We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for delivery or retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Delivery Options AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal Of Delivery When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Power/Electric Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…
 turn off all unneeded 
Lights - Fans - TV’s - Dishwashers - Washers - Dryers
. Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than
 3 outlets, we recommend using a generator. 
 The set up location must be within 50 feet of the outlet you're using.

 A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers.
 Have quick and easy access to the breaker box(es), just in case there are issues.

 For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,
 it’s best to use at least a 9000 watt generator for each ride.
 No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators! Adult Supervision Operators/Attendants are not included with our attractions, unless listed on your invoice. We do not provide Lifeguards. Ohio law requires dedicated Adult Supervision at all times for amusement attractions, and a Lifeguard is required on most water attractions. Ohio Law states each Rider must obey all warnings and directions and refrain from behaving or acting in a manner that may cause or contribute to injuring himself or other people while occupying an amusement ride. O.R.C. 993.08(A)(2), Rule 901:9-1-07(A)(1) General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery! In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top. Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.
 Items must be cleaned prior to our arrival. 
Items must be folded and stacked prior to our arrival.
 Deliveries and retrievals occur at curbside or entryway. Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck. Never tape, glue or staple items to our chairs, tables or tents!





 Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points must be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery. Shut off all sprinkler systems while you have your rental(s) on site. Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water. Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour. Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival. We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents. Wipe the items down prior to retrieval/return to avoid cleaning fees. Not Included, Unless Otherwise Noted On Your Invoice Attendants - Water Hoses - Generators Water is never included for Dunk Tanks or any water attractions. Prizes are not included, unless ordered. General Safety See All FAQs Click Here Also See Preparing for us to retrieve your items Remember... Decide on BEST installation location prior to our arrival. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost.

It's time to say goodbye to the fun until your next awesome event. You can do a lot to help your retrieval run more smoothly. We've gathered many helpful hints for you here. Please take a moment to read each category, to avoid additional fees and misunderstandings. Also see... Prepping For Your Delivery Prepping For Our Arrival Gather all pieces together, such as balls, bean bags, scoops, extension cords and other accessories. Remove any personal items from the area and check for items inside the rides. Cleaning Wipe down all your rental items and gather them all in one place. Don't forget to empty any leftover food from the concession machines! Doors/Gates Unlock gates, doors and entryways prior to our arrival. For indoor set ups, remove the middle bar from double-door frames (if applicable) before we get there. Pet Stuff Secure all pets and totally remove all pet droppings from the set up area. Table & Chairs Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our retrieval service.
 Items must be cleaned prior to our arrival, so wipe them down. 
Items must be folded and stacked before we get there.
 Like deliveries, retrievals occur at curbside or entryway. Items must be brought to the driveway, loading dock or the closest retrieval point accessible by truck. This will help you avoid additional fees. Tents Make sure everything is removed from under the tent: chairs, tables and other miscellaneous items. Don’t forget to remove any decor that was attached to the tent. This will help you avoid additional fees. If heavy rain occurs, knock off water that's collected on the tent top. Do not poke any holes in a tent! Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect or from attaching items to our equipment. Wet Inflatables Please inflate and drain the water out of the inflatable to let it air dry as long as possible. Wipe it down prior to our arrival. This will help you avoid additional fees. Dunk Tanks Drain the water out of the dunk tank and wipe it down. Please have all the balls and other parts stacked together, prior to our arrival. This will help you avoid additional fees. Flexible Retrieval Means... You are assigned an estimated retrieval window — usually we'll text you on the day before your retrieval — with date/time subject to change at a moment’s notice, depending on many factors. We might retrieve the day of your event or up to 2+ days following your event), unless noted otherwise in your reservation. Same Day/Time Sensitive Retrieval Means... ~ This option should be selected ONLY when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Retrieval Options AFE must have access to the event location with enough time to completely retrieve all equipment safely! If not, AFE is not responsible for any event delays, additional venue fees, fine or penalties. (Remember: Not all rentals include tear down with retrieval, so have things ready for our arrival.) I Need To Upgrade My Retrieval Option Flexible Retrieval won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal of Retrieval When access or entry is denied, or if we can't retrieve a particular item, you may be required to return it during our Will Call hours. If we come back for it, there will be additional fees. You will also be charged significant additional fees until the item is returned to our warehouse -- either by our retrieval team or returned by you during our Will Call Hours. Delays If we don't have access to the event site or if the site isn’t ready for our retrieval and we are prevented from retrieving our equipment as planned, we make NO refunds. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. If we leave, there will be additional charges for us to return, and we may have to reschedule for another day, perhaps as much as a week later. You will be billed for that additional time of possession as a rental. AFE is not responsible for any delays, additional venue fees, fines or penalties. Missing Items or Unreturned Items Oops! An item comes up missing! If an item is missing, unreturned or damaged, you will be billed for it. If you find the item within 3 days, you may return it for a refund, if we charged you a replacement fee. There may be additional rental fees and processing fees for such. You may be held civilly and criminally liable for missing/damaged items under the Ohio Revised Code, and you are required to file a police report and/or fully cooperate with all attempts to locate missing items. Can I Give a Tip to The Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources See All FAQs Click Here Also See Prepping For Your Delivery

Most items don’t require minimums, but AFE may add surcharges for rentals that need to be delivered. And your purchase of some items may come packaged in amounts determined by the manufacturer.

Yes, you may use our Will Call service to pick up or return many of our smaller rental items. These items include concession machines, red carpets, pop up tents, chairs, tables, stanchions, most carnival games, coolers and smaller inflatable attractions and games. Please see the Will Call section for more details.

Yes, you may use our Will Call service to pick up or return many of our smaller rental items. These items include concession machines, red carpets, pop up tents, chairs, tables, stanchions, most carnival games, coolers and smaller inflatable attractions and games. Please arrive at least 30 minutes to 1 hour before our Will Call closing times! Please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here

Please review these tips to help you with our Will Call Process. Will Call orders are self service, meaning you are required to pick up your items, clean them, set them up, pack them back up and return them to our warehouse. So plan accordingly. For larger items, you may need 1-2 helpers. We might have AFE Team members available to load and unload your vehicle when you pick up and return your items, but we cannot guarantee that, so we highly recommend that you bring 1-2 helpers. How To: Review our How To Video Section at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Recommendations: Arrive at least 30 minutes to 1 hour prior to closing time Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients Have your vehicle completely cleaned and cleared out Have your state-issued ID ready Know which name is on the account (reservation) Vehicle Recommendations: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Bounce Houses Large SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Obstacle Courses Large Van, Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Slides Large Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you. DIY Foam Parties Medium and Large Size Cars. If NO PIT is rented, our foam parties can usually fit in back seats and most trunks. Concession Machines Medium and Large Size Cars. These can usually fit in back seats and most trunks. Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches Pick Up Truck, Trailer or Box Truck. Most of these will NOT fit into an SUV for transport Dunk Tanks A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. 60 Inch Round Tables Pick Up Truck, Trailer or Box Truck. These will NOT fit into an SUV, Van, or Large Cargo Van 6 Ft,, 8 Ft and 48 Inch Round Tables Small quantities under about a dozen should fit in a Large SUV. Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables. Folding Chairs Usually 50 or fewer can fit in a large SUV. For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Air Dancers Medium and Large Size Cars. These can usually fit in back seats and in most trunks. Gas Grills Our grills do not fold. Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. It's best to bring a buddy with you. Sumo Suits Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars. These can usually fit in back seats. But they usually don't fit in trunks. High Strikers A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. Most Carnival Games Standard SUV, Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. LED Equipment 1-2 Cubes (alone) usually fit into a large SUV. 1-2 Benches (alone) usually fit into a Large SUV. LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Large Orders and/or Large Items: Are you picking up lots of items, and/or large items? If so, we highly recommend a Pick Up Truck, Trailer or Box Truck! Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Will Call Hours: Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. Disclaimer We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this. Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts. Photo Examples To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs. 25 resin chairs (above) 50 Standard Folding Chairs (above) Example of Bounce house & Bounce House Combo (above) Example of Small Sized Obstacle Course (above) Example of Large Sized Obstacle Course (above) Example of a Water Slide/Dry Slide (above) Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up. Don't Forget To... Review our How To Video Section at: www.columbusparties.com/howto Review our PDF Instructions at: www.columbusparties.com/planning-resources

Will Call orders are self service, meaning you are required to pick up your items, clean them, set them up, pack them back up and return them to our warehouse. So plan accordingly. For larger items, you may need 1-2 helpers. We might have AFE Team members available to load and unload your vehicle when you pick up and return your items, but we cannot guarantee that, so we highly recommend that you bring 1-2 helpers. Vehicle Recommendations: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Bounce Houses Large SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Obstacle Courses Large Van, Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Slides Large Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you. DIY Foam Parties Medium and Large Size Cars. If NO PIT is rented, our foam parties can usually fit in back seats and most trunks. Concession Machines Medium and Large Size Cars. These can usually fit in back seats and most trunks. Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches Pick Up Truck, Trailer or Box Truck. Most of these will NOT fit into an SUV for transport Dunk Tanks A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. 60 Inch Round Tables Pick Up Truck, Trailer or Box Truck. These will NOT fit into an SUV, Van, or Large Cargo Van 6 Ft,, 8 Ft and 48 Inch Round Tables Small quantities under about a dozen should fit in a Large SUV. Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables. Folding Chairs Usually 50 or fewer can fit in a large SUV. For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Air Dancers Medium and Large Size Cars. These can usually fit in back seats and in most trunks. Gas Grills Our grills do not fold. Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. It's best to bring a buddy with you. Sumo Suits Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars. These can usually fit in back seats. But they usually don't fit in trunks. High Strikers A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. Most Carnival Games Standard SUV, Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. LED Equipment 1-2 Cubes (alone) usually fit into a large SUV. 1-2 Benches (alone) usually fit into a Large SUV. LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Large Orders and/or Large Items: Are you picking up lots of items, and/or large items? If so, we highly recommend a Pick Up Truck, Trailer or Box Truck! Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Will Call Hours: Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. Disclaimer We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this. Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts. Photo Examples To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs. 25 resin chairs (above) 50 Standard Folding Chairs (above) Example of Bounce house & Bounce House Combo (above) Example of Small Sized Obstacle Course (above) Example of Large Sized Obstacle Course (above) Example of a Water Slide/Dry Slide (above) Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up. Recommendations: Arrive at least 30 minutes to 1 hour prior to closing time Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients Have your vehicle completely cleaned and cleared out Have your state-issued ID ready Know which name is on the account (reservation) Don't Forget To... Review our How To Video Section at: www.columbusparties.com/howto Review our PDF Instructions at: www.columbusparties.com/planning-resources

You may designate someone else to pick up your order. That person will need a valid photo ID and must know the name on the booking reservation. Whoever picks up the rental must be prepared to settle any remaining balance owed on the account and to sign a rental agreement. Those picking up rentals are responsible for loading and unloading their own vehicles, and for any damage or injury that may occur during transport of rented items. Please have them arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July For Tips & Vehicle Suggestions on picking up your items click here

Please arrive at least 30 minutes to 1 hour prior to our Will Call closing times! Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Note that our Will Call hours are different than our office hours. Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here

Late returns will be charged a half-day rental rate for each day past their contracted rental period. We may also charge late fees and retrieval fees.

We expect you to use our inflatables and amusement equipment responsibly. Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after this type of routine use, although you are asked to wipe the unit free of debris before its return. Before your event, you’ll receive general rules for operating our equipment, alerting you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules. Among these rules: under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.

If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours. You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged or broken items. Please note that Awesome Entertainment may offer you a Damage Waiver as part of the reservation process.

We do our best to make sure your order is complete and that we provide you with the highest quality items in good working order. If you discover missing or damaged item(s) after you pick up your rental, please contact us immediately at 614.224.9568 so we can note that on your account and make arrangements to replace the item(s), if needed. We strongly encourage you to inspect ALL equipment before leaving our warehouse. If you call after hours, please leave us a message and phone number so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of items if we find out about them AFTER your event. If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.

Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI, SAND OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse. Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and other water activities before we arrive to retrieve them.

Our warehouse address is also our mailing address: Awesome Family Entertainment LLC 1250 Memory Lane N. Columbus, Ohio 43209 614.224.9568 For Will Call Orders: Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here

Our entertainment and rental hours are not our office hours. We party when you do! AFE Business Office Hours: Monday through Friday: 8:30 a.m. - 5:30 p.m. Saturday: 10 a.m. - 1 p.m. (phone only) Sunday: Closed Please note our Will Call hours are different than our business office hours.

Our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed Tues & W ed Please arrive at least 30 minutes to 1 hour before our Will Call closing times! Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo.

Our warehouse address is also our mailing address: Awesome Family Entertainment LLC 1250 Memory Lane N. Columbus, Ohio 43209 614.224.9568

Our office number is 614.224.9568. Party & Event Experts Since 1996!

Please review your actual contract for your final terms before signing, paying, or before acting on the the below info. WEATHER WAIVER If purchased and paid for (or with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee. Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies. Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event. Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date): For events with Same Day Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit. If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used. For events with Flexible Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms. For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event. When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information. Acceptable Causes of Event Cancellation: If an outdoor event: Extreme heat warning for event area Rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided National disaster impacts the event area Government health orders prevent this event Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof) Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase): If the event has been rescheduled previously If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency If there are weather issues on the day of the event, other than those cited above If particular guests cannot attend the event for any reason, other than the exceptions noted above Venue issues that are not mentioned above Failure of venue or Lessee to secure permits, permissions or similar actions Electrical or water issues that are not mentioned above Poor planning on Lessee’s part Lessee’s breach of contract If equipment has already been delivered or services have already been rendered Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized. AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver. Substitutions Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations: Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition. AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers. With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge. AFE Discretion in Rescheduling, Substitutions, Weather Waiver If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following; Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services; Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area; Any community health risk threatening well-being of Lessee, event attendees or AFE personnel; Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted.

Please review your actual contract for your final terms before signing, paying, or before acting on the the below info. All pre-payments are considered booking fees and/or non-refundable retainers. If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event. For events with Same Day Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery. For events with Flexible Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday.

In the unlikely event that AFE cannot fulfill your order, we will let you know as soon as possible – usually within two (2) business days of your initial booking – and we will help you find suitable alternatives, where available. If we can’t help you find a comparable substitute for what you need, charges may be refunded.

You are paying to reserve your exclusive access to certain rental items so that AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items -- or not. If you decide not to use your rented items or to use them only a small amount, that's your choice. Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food-safe. Your rental fees cover these and other costs of making items available to you in the best condition possible. Purchased supplies are non-refundable and non-returnable, including concession supplies, foam, prizes, bubble juice and other purchased items. AFE may remove these items from your event if left with the equipment, but no refunds will be given.

Ask all guests to leave the inflatable attraction, then unplug the blower and cover it while the inflatable deflates. Once the rain stops, plug the blower back in and wipe down any wet surfaces. The vinyl is very slippery when wet, so wiping it dry helps your guests avoid slipping. This is an important step because kids just want to have fun and will rush back in to enjoy the attraction, even if it just rained. Mechanical items and water-sensitive items may not be used in the rain; these must be shut down and covered up. Please see our Inflatable Safety Instructions Video, as well as our Resource page for details on safe operation of your rental equipment.

YES! Our attractions and equipment are licensed, registered and insured. ALL inflatable rides are inspected annually by the State of Ohio's Division of Amusement Ride Safety & Fairs, and use of our equipment is monitored throughout the year. Safety is our top priority. Please click here for details about our insurance coverage, safety policies and waivers.

YES! We pride ourselves on renting clean and sanitized equipment to our Clients.

Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse. Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and water activities prior to our arrival to retrieve them.

We expect you to use our inflatables and amusement equipment responsibly. Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after routine use of this type although you are asked to wipe the unit free of any debris. Before your event, you’ll receive general rules for operating our equipment, which will alert you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules. Under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.

We are entertainers and event staff, NOT childcare providers. Please do not leave children unattended. AFE's entertainers or event staff will not supervise or discipline them. A parent or host is responsible for addressing any guest behavior or health issues. We encourage children to behave while they enjoy our attractions, but hosts are responsible for monitoring and taking charge of children who are not behaving or who do not want to participate in party activities. State law requires a ride operator to make sure that rental equipment is used safely -- and the law directs an attendant to discontinue or shut down any regulated ride if it cannot be enjoyed responsibly. Failure to do so is a misdemeanor under Ohio law.

YES! Awesome Family Entertainment LLC is fully insured for general liability coverage. We’re insured by a top-rated insurance company, approved by the State of Ohio's Division of Insurance, and our coverage meets or exceeds state minimum requirements. Carrying insurance does not imply our legal responsibility in any circumstance — and we are only responsible for our own negligence, not yours. With advance notice, and for a prepaid processing fee, your organization may be named as an additional insured on our policy for your event. Please request this service at least 10 days prior to the day of your event, and we will be happy to accommodate. Please click here for details about our insurance coverage, safety policies and waivers.

Late returns will be charged a half-day rental rate for each day past their contracted rental period, as well as any additional retrieval fees.

As the Client, you are responsible for returning rented items in the same condition they were received. We expect reasonable wear and tear of items from ordinary use, but you are liable for the repair or replacement costs of any damaged or lost items. Adding a Damage Waiver, for a fee of 10% of your total rental order, will usually cover any costs of repairing accidental breakage. The Damage Waiver is non-refundable. And please note the Damage Waiver does NOT cover the replacement cost of any rented item that is lost. You may decline the optional coverage, but if the Damage Waiver is declined or not applicable to your rented items, you are responsible for all charges relating to the damage or loss of rental items under all circumstances, as noted above. And you must agree to furnish a police report to AFE upon request, if needed. What the damage waiver is NOT: Coverage for damage due to neglect, misuse, mishandling or abuse Coverage for lost or stolen items Coverage in lieu of applicable insurance Specific circumstances NOT covered by the damage waiver: Loss of rented items or accessory equipment, regardless of circumstance, including loss related to its operation Overloading or exceeding the rated capacity of equipment Use of electrical current provided by any source other than an electric utility Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse Tampering with items or equipment after installation by AFE, including tents, dance floors or staging Tampering with rented gas or electric appliances Any damage rendering AFE linens unsuitable for future rental, including burns, tears, permanent stains and other irreversible condition For details, please see section 4 of our rental agreement.

We offer an optional Weather Waiver for items rented from Awesome Entertainment. This allows you to pay a 10% fee to reschedule your event as late as 1-3 days prior delivery or to substitute items that can better fit indoors. Our Weather Waiver covers: If an outdoor event: Extreme heat warning for event area OR rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized National disaster impacts the event area Governmental orders prevent the event Snow Emergency Level 2 or Level 3 issued on the day of scheduled delivery, prior to 11 a.m. Water or power issue caused by a power company prevents the event To see all details concerning our Weather Waiver, see section 2 of our Contract for Services. Add this waiver and you don't have to worry about the weather until the day before we deliver your equipment! Schedule your event ASAP, requires advance booking to add the weather waiver! Learn about our other waivers here See all Weather Waiver terms here

We offer an optional Prepaid Cleaning Fees Waiver for items rented from Awesome Entertainment. This allows you to pay a 10% fee that waives standard cleaning fees. No need to clean your items after your event. Saves you time and helps you budget accurately. ​ When a Prepaid Cleaning Fees Waiver is added, AFE will not bill Lessee for cleaning the following individual items or sets of items within these time frames: Inflatable ride cleaned in 1 hour or less Non-ride inflatable cleaned in 30 minutes or less Empty concession or food machine cleaned in 30 minutes or less Carnival game cleaned in 30 minutes or less Carnival ride cleaned in 30 minutes or less All chairs/tables in a single rental order cleaned in 15 minutes or less Any items not listed above cleaned in 30 minutes or less If the cleaning time for any rental item covered by this awesome waiver exceeds the time limit set above, the resulting cleaning fee will be $25 per 30 minutes or part thereof, instead of the standard $75 per 30 minutes or part thereof. To see all details concerning our Prepaid Cleaning Fees Waiver, see section 5 of our contract. Add this waiver and you can relax after your awesome celebration and not to worry about cleaning your rented items! Learn about our other waivers here See all Prepaid Waiver terms here

If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours. You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged/broken items. Please note that Awesome Entertainment may offer a Damage Waiver for your rental.

We do our best to make sure your order is complete and provide you with the highest quality items in good working order. If you discover missing or damaged items upon delivery, please contact us immediately at 614.224.9568 so we can note that on your account and make arrangements to replace the item(s), if needed. If you call after hours, please leave us a message so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of delivered items if we find out AFTER your event. If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.

Sorry no refunds on canceled orders for any reason . Upon receipt of the retainer, AFE will reserve the time, date and services outlined in your invoice, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once received. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. We may give a company credit do to weather issues with proper notice. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here

Please review the actual contract for your final terms before signing and/or paying. Section 1: (In part) Upon receipt of the retainer, AFE will reserve the time, date and services outlined in Invoice #_________. Therefore, all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once the agreement has been received or physically signed by Lessee or when payment arrangement has been accepted by AFE. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. Section 2: Rescheduling, Substitutions and Weather Waiver If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event. For events with Same Day Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery. For events with Flexible Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday.

Please review the actual contract for your final terms before signing and/or paying. Section 1: (In part) Upon receipt of the retainer, AFE will reserve the time, date and services outlined in Invoice #____________. Therefore, all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once the agreement has been received or physically signed by Lessee or when payment arrangement has been accepted by AFE. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. Section 2: WEATHER WAIVER If purchased and paid for (or secured with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee. Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies. Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event. Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date): For events with Same Day Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit. If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used. For events with Flexible Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms. For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event. When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information. Acceptable Causes of Event Cancellation: If an outdoor event: Extreme heat warning for event area Rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided National disaster impacts the event area Government health orders prevent this event Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof) Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase): If the event has been rescheduled previously If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency If there are weather issues on the day of the event, other than those cited above If particular guests cannot attend the event for any reason, other than the exceptions noted above Venue issues that are not mentioned above Failure of venue or Lessee to secure permits, permissions or similar actions Electrical or water issues that are not mentioned above Poor planning on Lessee’s part Lessee’s breach of contract If equipment has already been delivered or services have already been rendered Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized. AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver. Substitutions Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations: Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition. AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers. With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge. AFE Discretion in Rescheduling, Substitutions, Weather Waiver If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following; Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services; Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area; Any community health risk threatening well-being of Lessee, event attendees or AFE personnel; Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted.

Please review the actual contract for your final terms before signing and/or paying. Section 3: Contract Cancellation and Termination Lessee may cancel this agreement and end any further payment obligations by notifying AFE in writing of Lessee’s intent to cancel at least 120 or more days before the date of the scheduled reservation, __________ (date). That cancellation will be Lessee’s agreement to forfeit its deposit and any money already paid for special orders, fees or other advance order items. If a deposit has not yet been paid, the full amount of that deposit must be paid before cancellation of this agreement is final. Lessee may cancel this agreement fewer than 120 days before the date of the scheduled reservation, ___________ (date), by which action Lessee agrees to pay AFE, in full, the balance remaining on the contract, as well as to forfeit any money already paid, including the cost(s) of special order(s) and/or third-party expenses incurred by AFE in good faith at the direction of Lessee, pursuant to Lessee’s booking. No refunds will be made for a client’s refusal of AFE’s delivery of equipment or services or for a client’s failure to pick up items scheduled for Will Call. Either AFE or Lessee may terminate this agreement for the following reasons without refund, and Lessee will owe AFE any outstanding balance owed at termination pursuant to the timing noted above: Non-payment of money owed, as outlined in this agreement and incorporated documents; Past due balances on other AFE accounts associated with Lessee or Lessee’s organization, physical address(es), phone number(s) or email address(es); Failure to provide information needed to perform contracted services such as date, time, address; Misleading or fraudulent representation(s), bankruptcy or insolvency; Dispute(s) related to this agreement or violation(s) of this agreement; Weather warnings.

Please review the actual contract for your final terms before signing and/or paying. Awesome Family Entertainment LLC Contract for Services After Hours Emergency Voicemail: 419-558-3093 1. What You, Our Awesome Client Agrees to Pay, By When Awesome Family Entertainment LLC (AFE or Lessor), agrees to provide to Client (Lessee) the services outlined in #%leadid%, on the event date of %startdate%, in the amount of $*total*, under the following terms and conditions. By making a payment or providing a purchase order (P.O.) for payment, Lessee accepts the terms of this rental agreement in its entirety, incorporating #%leadid% herein. To secure Lessee’s reservation(s), a retainer (50% of the total event cost) is due three (3) days after Lessee reserves AFE’s services. Final payment is due at least nine (9) days before the date of the event reservation. If this agreement is finalized fewer than thirty (30) days before Lessee’s reserved event date, full payment is due upon execution of this agreement unless otherwise specified in writing by AFE and/or a purchase order (P.O.) for payment is approved by AFE. Upon receipt of the retainer, AFE will reserve the time, date and services outlined in Invoice #%leadid%, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once the agreement has been received or physically signed by Lessee or when payment arrangement has been accepted by AFE. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. After securing a reservation, Lessee has up fourteen (14) days before the event date to reduce the quantity of items or length of rental, provided that the original quantity reserved was for more than one (1) of a particular item and/or provided that the requested reduction of time still meets the minimum length of time required for the rental. AFE has the discretion to agree or not agree to any reduction at any time. AFE also has the discretion to refuse to make any changes to the event cost(s) OR may apply any price differential as a credit toward future event(s). For other reservation changes, see “Rain Dates and Rescheduling” (Section 2, below) or see “Contract Cancellation and Termination” (Section 3, below). For live entertainment services, AFE has five (5) working days to confirm availability of performer(s) requested by Lessee; if unable to secure specific performer(s), AFE will present an alternative for Lessee’s approval. If a secured performer is subsequently unable to fulfill this obligation, AFE will act in the best interests of Lessee and find a substitute performer to prevent cancellation or delay of Lessee’s event for that reason. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please note this executed agreement reserves Lessee’s exclusive option to use certain AFE services, equipment and/or performers on a given date and time, and AFE will not provide them to any other client during that time frame. Once reserved, Lessee has discretion not to use those services. AFE fully satisfies its duty under this agreement by protecting Lessee’s exclusive option to these services; no refunds will be given, regardless of how much or little Lessee uses them. Lessee agrees that the event’s equipment/performer set up area will be immediately ready and accessible when scheduled, final payment(s) will be promptly made (in the event of an alternate payment arrangement) and immediate attention will be given to equipment demonstration and signing of any delivery confirmation agreement. Lessee is responsible for asking about the requirements of all requested event equipment and performers, as well as setup and safety requirements, before finalizing any entertainment reservation. Please note AFE’s scheduled DELIVERY date/time may differ from the actual EVENT date/time. Lessee should consult the event invoice and/or AFE’s delivery policies for details. ALL compensation for services related to Lessee’s event must be made directly to AFE. While Lessee may give tips directly to AFE entertainers, staff and crew, Lessee will not hire AFE entertainers directly or pay them directly for extra hours at an event or for future events. Lessee understands and agrees its penalty for violating this provision will be to make AFE whole for the full amount of compensation AFE would otherwise have received for these services, at the normal contracted rate for the original services provided, as well as all associated legal fees, collection costs and other expenses. AFE’s Delivery Policy, Rescheduling Policy, Payment Policy, Gift Card Policy and Other Policies are incorporated as part of this agreement and can be found at www.ColumbusParties.com. By executing this agreement, Lessee states s/he has had the opportunity and reviewed such provisions prior to signing and making a payment. Lessee may request in writing that AFE provide these policies via email. By not requesting these full policies, Lessee waives any legal right to argue they are not fully integrated into this agreement. This agreement will be fully integrated into and supplemented by a “Proof of Delivery & Condition” and/or a “Will Call - Proof of Received Goods” agreement when Lessee takes possession of rented item(s). If Lessee or its proxy supplies a telephone number, text number, email address or other contact information to AFE, Lessee agrees that subsequent contact by AFE using this telephone, text, email or other contact information will be acceptable means of communication. Further, AFE may deem as received any messages left by AFE via the number or address supplied by Lessee or proxy. 2. Rescheduling, Substitutions and Weather Waiver If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event. For events with Same Day Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery. For events with Flexible Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday. WEATHER WAIVER If purchased and paid for (or with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee. Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies. Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event. Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date): For events with Same Day Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit. For a Tuesday event, Lessee mu