GIFT CARDS AWESOME FAMILY ENTERTAINMENT

Awesome Family Entertainment was formed in 1996 to send singing telegrams and other Awesome entertainers around Columbus, Ohio. Founded by internationally acclaimed magician and escape artist Curtis Lovell II, his mother Stephanie Lovell and other relatives and friends, AFE soon earned a reputation for making events AWESOME. Through the years, the company added inflatables, concessions and carnival games and, in 2018, moved into a 32,500 sq. ft. warehouse south of Bexley, Ohio. AFE is still a family-run business co-owned by Curtis and husband Thor Thorvaldsson – with Stephanie and other family members still actively Awesome. AFE has added specialty acts such as aerialists and stilt walkers; sophisticated set ups such as cocktail serving dresses, strolling artwork and glow furniture; casino night fundraiser furnishings; and expanded concession options such as chocolate fountains — while still offering the largest inflatables in Ohio, carnival games, tables/chairs/tents and more than 300 party characters. Still striving to make family events AWESOME, AFE offers services all year ‘round for corporate functions, local festivals, athletic events and any other celebration you can imagine. More than a job, Team Members join the AFE family, committed to making client events AWESOME. Welcome to our Awesome Family! ---- Did you know, that Mr. AFE, the clown you see in our marketing, at our offices and online is a mock up of our company's founder?

Please review your actual contract for your final terms before signing, paying, or before acting on the the below info.

WEATHER WAIVER

If purchased and paid for (or with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee.

Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies.

Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event.

Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date):

For events with Same Day Delivery with Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit.

If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used.

For events with Flexible Delivery with Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit

AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms.

For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event.

When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information.

Acceptable Causes of Event Cancellation:

If an outdoor event:
- Extreme heat warning for event area
- Rain/thunderstorm prediction greater than 40%
Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided
National disaster impacts the event area
Government health orders prevent this event
Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered
Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof)

Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase):

If the event has been rescheduled previously
If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency
If there are weather issues on the day of the event, other than those cited above
If particular guests cannot attend the event for any reason, other than the exceptions noted above
Venue issues that are not mentioned above
Failure of venue or Lessee to secure permits, permissions or similar actions
Electrical or water issues that are not mentioned above
Poor planning on Lessee’s part
Lessee’s breach of contract
If equipment has already been delivered or services have already been rendered
Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver

Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized.

AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver.

Substitutions

Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations:

Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition.

AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers.

With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge.

AFE Discretion in Rescheduling, Substitutions, Weather Waiver

If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following;

Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services;
Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area;
Any community health risk threatening well-being of Lessee, event attendees or AFE personnel;
Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted.

Please review your actual contract for your final terms before signing, paying, or before acting on the the below info. All pre-payments are considered booking fees and/or non-refundable retainers. If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event.

For events with Same Day Delivery without Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit.

If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery.

For events with Flexible Delivery without Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit.

NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday.

We use Inflatable Office (IO) to schedule talent and event crew for gigs and deliveries.

In IO, you can see an overview of your calendar with all your gigs/events. If you use Google Calendar, you can link to your IO calendar.

Click on job details to see all the details for the gig: address, time, service, etc. Make sure you read event notes to find out any special event details.

Before any event, please check your IO calendar for updated info. Emails are often outdated.

Link:

www.Inflatableoffice.com/workers

If you need your login details, please contact our Entertainment Manager.

Don’t forget to accept or decline gigs right away, as soon as we send you gig request emails!

To check for your gigs and to log into your IO calendar, please follow these instructions. Go to https://rental.software/workers/calendar.php or click on "my gigs" under the contractor login page. If you haven't logged in before, you will land at this page:

Log in. If you don't have your login info, please email ellie@awesomefamilyentertainment.com
Once logged in, please save the password and link for quick future access.
Click on the "Calendar Option" at the top.

4. For your gigs, there will be green dots, red dots and blue dots. Red dots represent previously available gigs that are now not available. Blue dots are gigs that you can sign up for. Green dots are your assigned gigs. 5. Click on the dot for more info. Checking your calander before each event is the best idea; the calander updates when a reservation changes its address, date, time, phone number and services.

You can also link your Google calendar with IO. Click on "account" and then click on "link Google." PLEASE NOTE: SOMETIMES UPDATED INFO DOES NOT GO INTO YOUR GOOGLE CALENDAR when info is updated in the reservation -- so aways check IO.

When AFE contacts you for a gig, please respond as soon as possible. We can lose gigs if we're slow to respond because the client gets nervous and contacts another vendor.

Our Booking Process:

We will send you an email to accept or decline each gig. Please accept or decline right away. If you have questions to ask before you can accept the gig, please contact the Entertainment Scheduler. Declining a gig notifies us that you can’t do that gig, so we'll assign the gig to another qualified performer as soon as possible.

Sometimes an AFE rep may call you to see if you are available BEFORE a client's event is booked.

AFE does not guarantee any gigs.

When you accept a gig, we ask for your 100% commitment. If major issues arise that will affect your attendance or performance, please let AFE know as soon as possible. If we can find a replacement, then AFE will gladly release you from that commitment.

*Please contact the client to confirm your gig 3 days prior to the event (confirm time, date and event address). This is the time to go over additional details regarding your performance. Keep it simple, quick and upbeat.

You are paying to reserve your exclusive access to certain rental items so that AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items -- or not. If you decide not to use your rented items or to use them only a small amount, that's your choice. Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food-safe. Your rental fees cover these and other costs of making items available to you in the best condition possible. Purchased supplies are non-refundable and non-returnable, including concession supplies, foam, prizes, bubble juice and other purchased items. AFE may remove these items from your event if left with the equipment, but no refunds will be given.

As an independent contractor, you accept and decline the gigs that fit your schedule, talents and skills. If you know of certain days you will NOT be able to accept gigs from us, please let us know, so we can block those dates and avoid sending you gig requests. On vacation for a week or two? Let us know. Out of town for the weekend? Let us know.

Long term medical break? Let us know.

Your regular job changed hours for a few weeks? Let us know. Family or friends are in town and you will be declining gigs? Let us know.

Ask all guests to leave the inflatable attraction, then unplug the blower and cover it while the inflatable deflates. Once the rain stops, plug the blower back in and wipe down any wet surfaces. The vinyl is very slippery when wet, so wiping it dry helps your guests avoid slipping. This is an important step because kids just want to have fun and will rush back in to enjoy the attraction, even if it just rained. Mechanical items and water-sensitive items may not be used in the rain; these must be shut down and covered up.

Please see our Inflatable Safety Instructions Video, as well as our Resource page for details on safe operation of your rental equipment.

From time to time you may see some shifts appear on your IO calendar marked as "available."

This means that there is a gig that fits your profile that hasn't been filled yet. Click on the dot for more info. If it's a gig you'd like to be awesome at, please click on "sign up."

Once you assign the gig to your self, an email will be sent to you. You then need to click on "accept" in the email to finalize the sign up process.

The pay will be your AFE rate; if you don't have a dedicated AFE rate, you MUST verify the rate with the Talent Manager or Scheduler before accepting the gig. Go ahead and sign up for the gig, then call the Talent Manager to find out the rate. If the rate's acceptable to you, click on "accept" in the email. Sometimes, the rate will be listed in the notes; if this is acceptable for you, then there's no need to call for a non-AFE rate.

Please contact the client 3 days prior to the event (confirm time, date and event address) to confirm details. Go over any additional details regarding your performance. Keep it simple, quick and upbeat. If any of these details are wrong, please contact our Entertainment Manager right away so we can update the system and notify other crew/staff/entertainers.

If your event notes instruct you not to contact the client, please contact the AFE coordinator for the event, our Entertainment Scheduler or our Entertainment Manager instead.

Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse.

Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and water activities prior to our arrival to retrieve them.

Awesome Entertainment has a variety of departments working together to produce more than 3,000 events each year. Please use this directory to connect to the right department or person. After Hours Emergency Voicemail: 419.558.3093 Leave a voicemail, to notify the manager who is on call.

Scheduling Department: 614.305.5480 Ellie

614.795.7244 Tre

614. 256-2821‬ Tiffany (as last resort) Will Call Direct Number: 614.607.4467 Sales: 614.224.9568 Accounting: 614.256.2821 M-F 9:30 a.m. to 4 p.m.

Logistics Manager: Zack F. 614.531.2994 Sales Manager: Rod 614.604.3878 Operations Manager: Dave R.

614.604.3892 Event Coordinator/Costume Actor:

Stephanie L. 614.364.6062 Event Coordinator Andrea M.

‭(614) 530-5480‬

ADDITIONAL TIME PROTOCOL: When working an event as Entertainer or Event Crew, the client may ask you to extend your services -- add more time to your scheduled gig. To do this, tell the client to text his or her approval for additional time to the Sales number, 614.224.9568. The client needs to state (1) their name, (2) the event date AND (3) that they authorize the additional time. This will allow AFE to auto charge the card on file for the event or bill them for the additional time. After your service is completed, please text the Sales number, 614.224.9568, with how much time was added, so we can update your time in the pay system. Please note this on your pay request, as well, by specifying who authorized the additional time. If the client also wants to use our equipment longer (bounce houses, rides, concessions, etc.) and if you're not the one responsible for bringing it back to the warehouse, please contact scheduling at 614.795.7244 to let them know about the added time. If it's after AFE's normal business hours, please leave a voicemail on the After Hours Emergency number at 419.558.3093, so we can adjust our retrieval time. Please call as soon as you know that time will be added, in case we planned to pick up the equipment when the event was originally scheduled to end. Remember, you will be compensated for your additional services only after AFE collects payment from the client, so it's in your best interest to follow this protocol to secure client authorization and get you paid for your time promptly.

We expect you to use our inflatables and amusement equipment responsibly. Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after routine use of this type although you are asked to wipe the unit free of any debris. Before your event, you’ll receive general rules for operating our equipment, which will alert you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules. Under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.

ADDITIONAL TIME PROTOCOL: When working an event as Entertainer or Event Crew, the client may ask you to extend your services -- add more time to your scheduled gig. To do this, tell the client to text his or her approval for additional time to the Sales number, 614.224.9568. The client needs to state (1) their name, (2) the event date AND (3) that they authorize the additional time. This will allow AFE to auto charge the card on file for the event or bill them for the additional time. After your service is completed, please text the Sales number, 614.224.9568, with how much time was added, so we can update your time in the pay system. Please note this on your pay request, as well, by specifying who authorized the additional time. If the client also wants to use our equipment longer (bounce houses, rides, concessions, etc.) and if you're not the one responsible for bringing it back to the warehouse, please contact scheduling at 614.795.7244 to let them know about the added time. If it's after AFE's normal business hours, please leave a voicemail on the After Hours Emergency number at 419.558.3093, so we can adjust our retrieval time. Please call as soon as you know that time will be added, in case we planned to pick up the equipment when the event was originally scheduled to end. Remember, you will be compensated for your additional services only after AFE collects payment from the client, so it's in your best interest to follow this protocol to secure client authorization and get you paid for your time promptly. After Hours Emergency Voicemail: 419.558.3093 Leave a voicemail, to notify the on call manager.

Scheduling Department: 614.795.7244 Event Coordinator/Costume Coordinator Andrea M. ‭(614) 530-5480‬

Will Call Direct Number: 614.607.4467 Sales: 614.224.9568 Accounting: 614.256.2821 M-F 9:30 a.m. to 4 p.m.

Warehouse Manager: Zack F. 614.531.2994 Sales Manager: Rod 614.604.3878 Operations Manager: Dave R.

614.604.3892 Event Coordinator/Costume Actor:

Stephanie L. 614.364.6062

We are entertainers and event staff, NOT childcare providers. Please do not leave children unattended. AFE's entertainers or event staff will not supervise or discipline them. A parent or host is responsible for addressing any guest behavior or health issues. We encourage children to behave while they enjoy our attractions, but hosts are responsible for monitoring and taking charge of children who are not behaving or who do not want to participate in party activities. State law requires a ride operator to make sure that rental equipment is used safely -- and the law directs an attendant to discontinue or shut down any regulated ride if it cannot be enjoyed responsibly. Failure to do so is a misdemeanor under Ohio law.

YES! Awesome Family Entertainment LLC is fully insured for general liability coverage. We’re insured by a top-rated insurance company, approved by the State of Ohio's Division of Insurance, and our coverage meets or exceeds state minimum requirements.

Carrying insurance does not imply our legal responsibility in any circumstance — and we are only responsible for our own negligence, not yours. With advance notice, and for a prepaid processing fee, your organization may be named as an additional insured on our policy for your event. Please request this service at least 10 days prior to the day of your event, and we will be happy to accommodate.

Please click here for details about our insurance coverage, safety policies and waivers.

You may pick up and return AFE equipment, gear, costumes and supplies during AFE's normal Will Call hours. If you are not able to pick up/return during these hours, please contact scheduling for a one-time accommodation. Please enter AFE through our Will Call door. If door is closed, please ring the bell. Our normal Will Call hours are Monday, Thursday, Friday:

9 a.m. - 4 p.m.

Saturday, Sunday:

9 a.m. - 12 p.m. (noon) Will Call is closed on Tuesdays, Wednesdays and major holidays. Please note that in the winter/off-peak season, Will Call might be closed on Sundays. You may pick up items on Tuesdays or Wednesdays by contacting our Scheduling Department 614.305.5480 Ellie

614.795.7244 Tre

614. 256-2821‬ Tiffany (as last resort)

Will Call Direct Number:

614.607.4467

Sales: 614.224.9568 Logistics Manager: Zack Fraley 614.531.2994 Sales Manager: 614.604.3878 Operations Manager: Dave Renner

614.604.3892 Event Coordinator/Costume Actor:

Stephanie Lovell 614.364.6062

Event Coordinator

Andrea Mulisano

614.565.8358 After Hours Emergency Voicemail:

419.558.3093

Leave a voicemail, to notify the on call manager.

For private events, do not park in the client's driveway or in front of the house. When possible, enter the house in character. Check with the client and your event notes for parking instructions. There is often free parking, or designated parking, for you. Some event locations may require you to pay for parking. If so, always let the parking attendant know you are part of the crew or the talent for the event. They often allow you to park for free. If you need to pay for parking, please keep the receipt, and submit it with your pay request for reimbursement. We will pay reasonable parking fees, but only if there was no free or designated parking provided for you. Always map out the the address a few days prior to the event to ensure it comes up on the GPS. And ALWAYS verify the address, time and date with the client well in advance of the event day.

To our understanding, when someone is listed as an Additional Insured on our event rental insurance policy, they receive some additional liability protection connected to any claims that may arise from our services or equipment at their event or location.

If an unfortunate event should arise — such as someone being injured due to our equipment (like a bounce house, inflatable, or game rental), or property damage related to our setup — the Additional Insured may be protected under our insurance for those specific incidents.

In some cases, being an Additional Insured may also allow the listed party to be notified of insurance claims and participate in the settlement process, especially if the claim involves or affects their organization directly.

What It Does Not Cover:

It does not cover incidents unrelated to our services (such as accidents involving other vendors or general event activities).
It does not provide full event or business coverage — only liability directly tied to our rentals and staff.
It does not cover your contractual liabilities, such as theft, damage, or other responsibilities outlined in your agreements with AFE, venues, vendors, or third parties.
Not all uncovered items are listed above. Clients are responsible for reviewing and securing appropriate additional coverage for their event needs.

Additional Insured Option from AFE:

Awesome Family Entertainment (AFE) offers the option to list your organization as an Additional Insured on our insurance policy for a processing fee. Please note, this option is not available to all clients and is subject to review and approval on a case-by-case basis. Please request this service at least 10 days prior to the day of your event.

AFE is not required by the State of Ohio to add any entity as an Additional Insured.

Important Note: Being listed as an Additional Insured should be considered in addition to any special event insurance, venue insurance, or other policies you may need when hosting an event. This description is general and provided for informational purposes only. It is not a guarantee of coverage, and AFE makes no warranties or promises regarding insurance protection or claim outcomes. Carrying insurance does not imply our legal responsibility in any circumstance.

Knowledge is power. Here are a few common complaints and mishaps that you can avoid when working a gig with us. Common Complaints: 1. Smelling like cigarette smoke or smoking outside designated smoking areas. It's best not to smoke at all during an AFE event. And DO NOT smoke for at least 30 minutes prior to your gig; afterward, use body scents to cover up any smells. 2. Parking in the driveway OR changing into costume within sight of the client. Remember to keep it magical, which includes not inconveniencing the clients or guests. 3. Speaking roughly to clients or guests. Be pleasant and helpful, even if the client is stressed. 4. Not smiling, not being energetic or not engaging. So when you're making cotton candy, be as excited as the person you're making it for! 5. Talking/texting on the phone during an event. Unless you are sending photos of the event to your supervisor or talking to your supervisor to troubleshoot the event, you should not be on your phone! 6. Arriving just on time to start the event or showing up a few minutes late. Being early is actually AFE's idea of being on time -- and being "on time" is late! We tell the client you'll be up and ready to perform at least 15 minutes prior to the event's start time. 7. Not being properly dressed in uniform or full costume.

Common Mishaps: 1. Not confirming event dates, times and addresses.

This is how you confirm which entryway, meeting point, gig details and parking info you'll need. 2. Not calling 3 days prior to your event. 3. Not checking the IO calendar for any updated info prior to the event. DO NOT rely 100% on emails because they can be quickly outdated. 4. Not giving yourself enough time to properly prepare or to fix small issues, such as forgetting a part or forgetting a passcode to the Photo Booth. The key is to have plenty of time to troubleshoot prior to the event. 5. Not bringing enough supplies, such as balloons or face paint. To OVER-prepare is the AFE way! 6. Falling out of character. Stay in character the entire gig, until you leave and shed your costume. 7. Being unsure what to do. When in doubt, call your supervisor for clarity. And remember: Always pick up and return the costumes and your supplies in a timely manner!

Generally, as in independent contractor, you will usually receive payment 2-3 Thursdays after you submit a timely payment request through our Contractor Log In portal on our web site. Please note that we will process your pay request once all equipment, costumes and props signed out to you have been returned to AFE and logged in by our staff. However, if the client is paying by purchase order or other special arrangement after the event, AFE will pay you 2-3 weeks after AFE has received payment from the client, provided that you've submitted your pay request through the Contractor Log In portal. In some cases, this may take up to 30+ days. Again, you must submit a timely payment request after your event, and you must return all equipment, costumes and props before we can process your pay request. To avoid delays, make sure the payment request is (1) completely filled out and (2) at the agreed AFE rate. A good practice is to submit your pay request in a single submission on a Sunday or Monday evening, as our staff begins to work on these requests on the business day following each Friday-through-Thursday pay period. For pay requests that cover events more than 2 weeks past, the processing period may be pushed up to 90 days. Pay requests for events more than 45 days past may have a processing fee subtracted from the final balance owed, since these require more time to verify for payment. Please note that you are considered an independent contractor by AFE, so you are responsible for your own income taxes, insurance and other legal obligations. AFE does not withhold any amounts for taxes or other legal or employment obligations on your behalf, related to compensation you receive. As an independent contractor, AFE requires you to carry $1 million of liability insurance coverage.

AFE guarantees your services. Therefore, any nonperformance, inadequate performance, late arrivals or dissatisfied clients related to your performance obligations will reflect in our final payment to you. AFE listens to both sides before rendering any final decisions on payment issues. All compensation decisions by AFE are final.

All business generated from AFE gigs must funnel through AFE. On AFE jobs, only hand out AFE business cards and promote AFE. As part of your business relationship with AFE, you agree not to work for or promote to AFE clients outside of AFE gigs.

Confidentiality: Your pay, the amount AFE charges and your gig details (client info, addresses, phone numbers, email addresses, etc.) should NOT be discussed with any other entertainer, client or third party. Please note that all payments and issues are regulated by the state of Ohio.

As the Client, you are responsible for returning rented items in the same condition they were received. We expect reasonable wear and tear of items from ordinary use, but you are liable for the repair or replacement costs of any damaged or lost items. Adding a Damage Waiver, for a fee of 10% of your total rental order, will usually cover any costs of repairing accidental breakage. The Damage Waiver is non-refundable. And please note the Damage Waiver does NOT cover the replacement cost of any rented item that is lost. You may decline the optional coverage, but if the Damage Waiver is declined or not applicable to your rented items, you are responsible for all charges relating to the damage or loss of rental items under all circumstances, as noted above. And you must agree to furnish a police report to AFE upon request, if needed. What the damage waiver is NOT:

Coverage for damage due to neglect, misuse, mishandling or abuse
Coverage for lost or stolen items
Coverage in lieu of applicable insurance

Specific circumstances NOT covered by the damage waiver:

Loss of rented items or accessory equipment, regardless of circumstance, including loss related to its operation
Overloading or exceeding the rated capacity of equipment
Use of electrical current provided by any source other than an electric utility
Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse
Tampering with items or equipment after installation by AFE, including tents, dance floors or staging
Tampering with rented gas or electric appliances
Any damage rendering AFE linens unsuitable for future rental, including burns, tears, permanent stains and other irreversible condition

For details, please see section 4 of our rental agreement.

We offer an optional Weather Waiver for items rented from Awesome Entertainment.

This allows you to pay a 10% fee to reschedule your event as late as 1-3 days prior delivery

or to substitute items that can better fit indoors.

Our Weather Waiver covers:

If an outdoor event: Extreme heat warning for event area OR rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized

National disaster impacts the event area

Governmental orders prevent the event

Snow Emergency Level 2 or Level 3 issued on the day of scheduled delivery, prior to 11 a.m.

Water or power issue caused by a power company prevents the event To see all details concerning our Weather Waiver, see section 2 of our Contract for Services. Add this waiver and you don't have to worry about the weather until the day before we deliver your equipment! Schedule your event ASAP, requires advance booking to add the weather waiver! Learn about our other waivers here See all Weather Waiver terms here

If your rate does NOT include travel pay, or if your pay was a flat fee that did NOT reflect the travel rate, then yes, you should receive travel pay in addition to your performance pay.

Gig notes should tell you if a gig pays a flat rate that includes all travel fees and other miscellaneous costs.

Specialty acts such as fire performers, magicians, stilt walkers and jugglers are paid an all-inclusive rate, including travel, unless a pre-set gig rate has been negotiated that doesn't reflect travel or other costs. Please review the Travel Pay Chart, below, to charge the correct travel rate, when necessary. Rates are based on a Central, Ohio, performer. Travel pay is in addition to what you may be able to deduct as a mileage expense on your taxes. Keep track of your miles and other job expenses, and you may be able to deduct them as a cost of doing business as a 1099 gig performer. Consult your tax professional.

When an event crew member or in-house entertainer drives a non-AFE vehicle to a gig and is not on the clock, s/he may qualify for travel compensation to reflect gas cost, vehicle wear and tear and travel time, in addition to gig pay. Refer to the chart for compensation amounts by destination zone. A passenger who is traveling to a gig with a driver who is also performing may qualify for travel time, in addition to his or her gig pay. A gig must be more than 45 miles from a gig worker’s base location to be compensated for travel, so a gig worker who is based in a compensation zone will not receive additional compensation for driving to a gig within that same county zone. If a gig worker accepts several different gigs in different zones for a certain work day or night, s/he will only be compensated for travel to the farthest zone if the route is (generally) lined up in order of closest gig to farthest. If the gigs are not lined up that way, then the gig worker will be compensated for travel to the farthest zone plus 50% of the closest travel zone amount in that route. If a gig worker utilizes a company vehicle, s/he will not be compensated through this program. Some gigs may offer a flat fee for work, travel and other expenses, so refer to notes for that particular gig, or speak with your manager for clarification. Also note that other exceptions may apply, subject to manager determination.

Some cities that are in counties that offer travel pay that are exempt for additional pay:

Reynoldsburg, Pickerington,

Lewis Center, Dublin, Canal Winchester,

Westerville, Worthington and other cities

that adjoin Columbus, Ohio. Please download the travel pay chart document for your future reference.

gig worker pay travel chart

.pdf

Download PDF • 662KB

We offer an optional Prepaid Cleaning Fees Waiver for items rented from Awesome Entertainment.

This allows you to pay a 10% fee that waives standard cleaning fees. No need to clean your items after your event. Saves you time and helps you budget accurately.

When a Prepaid Cleaning Fees Waiver is added, AFE will not bill Lessee for cleaning the following individual items

or sets of items within these time frames:

Inflatable ride cleaned in 1 hour or less

Non-ride inflatable cleaned in 30 minutes or less

Empty concession or food machine cleaned in 30 minutes or less

Carnival game cleaned in 30 minutes or less

Carnival ride cleaned in 30 minutes or less

All chairs/tables in a single rental order

cleaned in 15 minutes or less

Any items not listed above cleaned in 30 minutes or less

If the cleaning time for any rental item covered by this awesome waiver exceeds the time limit set above, the resulting cleaning fee will be $25 per 30 minutes or part thereof, instead of the standard $75 per 30 minutes or part thereof.

To see all details concerning our Prepaid Cleaning Fees Waiver, see section 5 of our contract. Add this waiver and you can relax after your awesome celebration and not to worry about cleaning your rented items! Learn about our other waivers here See all Prepaid Waiver terms here

For talent, any additional performance time beyond 5 minutes is chargeable to the client. AFE and you are both compensated for this. If additional time is needed to complete the performance, please confirm this with the client PRIOR to going over the designated time! Please ask AFE what your "additional time" rate is. Any issues that arise regarding this on the day of the event should be discussed with the Entertainment Manager or Sales Manager. Additional time charges must be reported in the same day via email, text or phone. Additional charges will only be paid to you when AFE has received these funds from the client. If you are event crew, you will be paid for reasonable tear down and set up times. Please include this in your pay request.

If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours. You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged/broken items. Please note that Awesome Entertainment may offer a Damage Waiver for your rental.

For most events and parties, you will not have to collect any payments. You will bill AFE for your services and not the client. AFE will pay you directly, NOT the client. If the client asks you to stay longer and you have the approval from the client for AFE to charge them for additional time AND if you have approval from an AFE management staff member to actually perform for that additional time, AFE will bill the client for this additional performance time and you will be paid for that extra time, after the client pays. However, If you have been instructed to collect cash or a check at an event, you are responsible for this amount. If you lose a payment or fail to collect it and it cannot be recouped, AFE will deduct that amount from your pay. Any payments owed to AFE must be mailed the next business day. In the unlikely event that you collect cash, please retain your portion and mail a check for the remaining amount to AFE. If you return costumes or equipment to AFE after the event, please make arrangements with the Entertainment Manager or Sales Manager to document when you pass on payment from the client, as well.

To submit a payment request after you successfully complete a gig, please follow these instructions:

1. Go to www.ColumbusParties.com.

2. Click on Contractor Log In at the bottom of the page, in the far left column of the orange block area.

3. Enter the Password afe123.

4. Click on Payment Request.

5. Complete the form and click Submit.

The direct link to the Log In page is https://www.columbusparties.com/contractor.

Remember:

Any additional time must be approved prior to performing, and you can only bill for actual performance times that AFE has submitted. If the client cut the performance short, or if weather or other circumstances reduced the actual performance time(s), please indicate the ACTUAL time(s) performed in the Event Notes section, along with the reason.

Payment is typically processed within 2-3 weeks after submitting the Payment Request form or 2 weeks after the client has paid, whichever comes later. AFE generally makes payments 2-3 Thursdays after you submit a payment request. Can take up to 30+ days in some cases. Please Note:

This payment site is separate from your Inflatable Office calendar, where you see your gigs and accept jobs! Please ask for that password, if needed.

We do our best to make sure your order is complete and provide you with the highest quality items in good working order.

If you discover missing or damaged items upon delivery, please contact us immediately at 614.224.9568 so we can note that on your account and make arrangements to replace the item(s), if needed. If you call after hours, please leave us a message so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of delivered items if we find out AFTER your event. If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.

Prepaid tips make working at AFE even more AWESOME! AFE invites clients to add online, prepaid gratuities when they pay for our services with their credit or debit cards, as part of the invoicing process.

These online payments are added to a “tip pool” that's distributed (after those events happen successfully) to eligible Warehouse and Entertainment Team Members involved in the delivery of those client services. AFE distributes prepaid tips MONTHLY through its regular payroll process. Amounts differ, based on the hours and gigs Team Members worked during the tip pool period and after subtracting a standard 3% credit card processing fee for accounts that were paid by a credit card.

Because gratuities will be pooled, AFE will not release the names of clients who prepaid tips, nor specific tip amounts. Team Members are encouraged to treat EVERY CLIENT as if he or she prepaid a tip — AND impressing those clients with an awesome job may generate even more tips at the event!

By law, AFE’s managers and supervisors are not eligible to receive tips from this tip pool, although they may keep any tips they directly receive from clients for services they perform. AFE does NOT take any tips as profits. We believe it's an awesome thank you to our Awesome staff, entertainers and event crew, and we pass it on!

It’s important to remember that you should never ask for a tip—whether verbally, through signage, or by asking guests directly. This includes using any form of solicitation like a "tip jar" or "tip sign."

Your goal is to enhance the event, making the experience seamless and fun for everyone involved. If the client chooses to tip you voluntarily, you may graciously accept.

Sorry no refunds on canceled orders for any reason . Upon receipt of the retainer, AFE will reserve the time, date and services outlined in your invoice, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once received. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. We may give a company credit do to weather issues with proper notice. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here

Yes, you may accept tips, but your primary focus should always be on creating an awesome experience for both the client and their guests. Keep in mind that the client has hired you to provide exceptional service, so your energy should be directed toward delivering a memorable and enjoyable event, not seeking additional compensation.

It’s important to remember that you should never ask for a tip—whether verbally, through signage, or by asking guests directly. This includes using any form of solicitation like a "tip jar" or "tip sign."

Your goal is to enhance the event, making the experience seamless and fun for everyone involved. If the client chooses to tip you voluntarily, you may graciously accept. Additionally, Awesome Entertainment (AFE) offers clients the option to prepay tips as part of their event planning. For more information, please see our prepay tip policy. Tips should not be considered as additional compensation for extra services or extended time. Both you and AFE are compensated for any additional time or services provided.

Sometimes the client runs late. As a courtesy, AFE offers clients 15 minutes of wait time without question or up to 30 minutes of wait time with AFE manager authorization at no additional fee. You must get approval from an AFE manager to wait longer than 30 minutes.

Contact the Entertainment Manager or the Sales Manager for assistance when the client is running more than 15 minutes behind schedule.

Also, be mindful when waiting for a late-starting gig may mean you'll be late to your next performance. Contact the Entertainment Manager for direction if you anticipate this problem.

We have designed simple and informative trainings for you and your awesome teammates. The more trainings you take, the more skills you have -- and that means even more awesome gigs we can get you. You will be notified by email when a new training is available to you. Click on the link in the email or go to your IO calendar. Click on "account" to drop down a menu of options. Click on "trainings" and then click on the trainings that are available to you.

As always, you can access our how to section on our website for refreshers and immediate instructions.

If major issues arise at the event, please contact the Entertainment Manager or Sales Manager immediately. DO NOT PROMISE any refunds, future free services or create other obligations on behalf of AFE. Your best response is, “Please contact my event manager regarding any issues.”

Also, try to troubleshoot and resolve matters yourself before bringing them to the attention of the client. Most issues can be fixed without the client's involvement, leaving them a hassle-free event or party! Remember: don’t rush through your activities. Have fun and smile often. If something seems to not be working -- in terms of audience response or in terms of equipment -- change things up. Remember you are the star, and they want to be entertained by YOU!

Prepare your costume or wardrobe for all AFE events prior to arriving at your event. Keep costumes, uniforms and other gig-wear clean, presentable and odor-free -- including free of cigarette smoke. For non-costumed entertainers, you must look professional, even if the client asks you to come casually dressed. Jeans, T-shirts and tennis shoes are NEVER acceptable at any AFE events. You must look like professional entertainment! For event crew and staff, please wear dark pants or dark shorts with dark shoes. Shorts must have an inseam of at least 7 inches. You must also wear an AFE crew shirt. If you don't have one, ask your Entertainment Manager for one.

Do NOT help yourself to food or non-alcoholic beverages at an event until they are offered to you. Clients are often generous and may invite you to enjoy food and drink at or after an event. In most cases, it's usually fine to accept a bottle of water when offered.

If the client invites you to dine with the guests, this doesn’t mean it's time so show off your eating skills! Think of it as eating a snack, quickly and discreetly, and return to your performance. When offered, it's usually best to take a small amount of food "to go" after your performance. And remember: NO alcoholic beverages may be consumed before, during or after any AFE events, even if the client offers.

All costumes, wigs, accessories, games, props and paraphernalia are property of Awesome Family Entertainment. All equipment must be returned to AFE within 48 hours of your event. You will not be paid until costumes are returned, and if delays become a habit, this might delay your future bookings. Costume parts must be treated with care. If you pick up costumes prior to an event, use one of our costume bags to transport your costume and accessories. It is your responsibility to make sure you have all of the parts of your costume well before you arrive at your gig AND that all costumes and accessories are returned to the AFE office within 2 days or, at the latest, by the Tuesday after your job. If a costume needs repair, please let AFE know ASAP, so we have time to make those necessary repairs before the costume is needed at the next event. Any lost or destroyed costume pieces are the financial responsibility of the performer.

Our goal is to prevent little issues from turning into large problems that adversely impact client events, client perceptions of AFE and the overall atmosphere of each event. Each situation is different, but when there is an incident, ALWAYS collect client paperwork, including contracts, for EVERY event — completed paperwork may be critically important if there is an accident or a later injury claim.

ANY AND ALL accidents or injuries must be reported to AFE immediately. In some instances, Team Members may be subject to post-accident drug/alcohol screening.

REFER ALL CLIENT REQUESTS FOR STATEMENTS, INSURANCE INFORMATION OR LEGAL CLAIMS TO YOUR SUPERVISOR.

ACCIDENTS WITH INJURIES OR EQUIPMENT DAMAGE:

IMMEDIATELY NOTIFY YOUR SUPERVISOR.
If there is bodily injury related to any attraction, state regulations require AFE to file a state report.
You must complete an internal AFE incident report.
Collect facts.
Immediately write down — or record — your account of what happened, so you can easily recall facts at a later time.
- Note weather conditions.
- Note conditions of the area where the incident occurred or where the equipment was set up.
- Note the number of participants and their general behavior — Were guests horsing around? listening to warnings? following operator instructions?
- Note any instructions, warnings or anything else of concern prior to the incident — Were guests ignoring the safety signs? Did you have to shut down the ride earlier in the event because they weren’t following the rules?
Write down witness statements and contact information.
Write down the riders’ names, phone numbers, addresses and ages. If the riders are children, write down their parents’ names and contact information.
Do not make ANY statements outside of AFE about who is at fault, who is liable for covering the costs of an accident or who you think is responsible for the incident.
Tell the client you must follow company procedure, and AFE management will contact them to follow up.
- Do not admit fault or blame others. Stay calm, polite and remain as neutral as possible.
- Do not tell the client that they are — or are not — liable for damage to the equipment, repair or replacement.
- DO NOT ASSUME RESPONSIBILITY for any accident or any behavior related to an accident without first consulting an AFE manager. There may be facts you aren’t aware of at the time, and it would be premature to either blame someone or accept responsibility without all the facts.
- Do not assume AFE or its equipment caused the injury or damage.
- Do not tell the client that the company has insurance to cover damage.
- Do not make any insurance claims.
- Do not tell the client how much it will cost to replace or repair the equipment.
- Do not promise the client a refund or free services.
- ALWAYS refer the client to AFE management for answers or actions. You can honestly respond that you don’t know the answers to their questions and cannot speak for the company.

Team Members move amusement rides and pieces of equipment that can weigh hundreds of pounds or could cause injury in other ways if not handled properly. Distractions can damage both inventory and people.

AFE provides lifts, dollies, carts and other tools to properly lift, move and shelve items. Team Members working in the warehouse are trained to use these aids and must remember to use them — and use them properly.

No climbing on warehouse shelves.
No headsets while working in the warehouse — and use only 1 earbud for music. But use NO earbuds if you get too absorbed or distracted by what’s playing to stay aware of your surroundings.
No talking on the phone in the warehouse unless you are out of harm’s way.
No breaks without letting your supervisor know, so others aren’t left handling heavy equipment alone.
No running, reckless behavior or horsing around.
No joking around that might throw someone off balance or startle someone working with equipment.
Beware that the warehouse floor is often slippery from cleaning inflatables, so use care.
Stay alert and aware of your surroundings at all times.
Anticipate what will happen when you move an item, roll a cart — or when you see someone else do so. If you see a disaster waiting to happen, try to prevent it or alert someone.

Team Members must report ANY injury that happens on the job AND any actions that might have caused in injury, even if no such damage is immediately apparent. This includes falls, fainting or dropping items on a body part at any AFE work location — warehouse, parking lot, business office, company vehicle or event site. Notify your supervisor immediately, who will follow up by filing an AFE Incident Report.

The attractions that AFE handles are subject to state safety regulations, including inspections, and AFE will comply with all relevant safety rules required by the state, including reporting attraction-related injuries.

Even if a Team Member doesn’t seem injured or doesn’t think s/he will need time off or will file any type of claim, all AFE personnel must follow all local, state and federal workplace rules, including documenting accidents and other incidents.

For the Team Member’s protection, ANY injury serious enough to keep a Team Member from working the rest of a shift or to miss working part or all future shifts MUST be documented, and a health care professional must be consulted.

Children feel safe confiding secrets or wishes to superheroes, princesses or their favorite costumed characters. On rare occasions, a child may tell an AFE performer or other Team Member that s/he is being mistreated by others. The AFE Team Member should encourage that child to share that information with a trusted adult — a family member, teacher, school nurse, principal, counselor, grandparent, etc. Then the Team Member should alert the AFE supervisor, who should report the incident to AFE's Director of Legal & Compliance. AFE personnel are not trained to investigate allegations, nor can they protect a child after an event; these matters should be left to trained professionals. Encouraging a child to confide in a TRUSTED adult — especially when that suggestion comes from a favorite costumed character — is the best we can do to give that child enough power to share critical information with adults who are in the best position to safely explore the situation.

Working with kids can be fun and rewarding, but avoid doing these things..... 1. ...being alone in a room with any child

2. ...exchanging phone numbers, emails, social media and other forms of communication

3. ...revealing private info -- yours or that of other AFE personnel

4. ...touching, if at all possible 5. ...inappropriate touching when assisting children onto or off of an attraction -- be mindful of where and how you touch them

6. ...putting things in children's pockets, or asking a child to get something out of your pocket

7. ...smoking, drinking or using drugs -- prescription or otherwise -- at any AFE event

8. ...giving kids food, beverages or medication

9. ...watching inappropriate videos or shows -- or making children watch any questionable content

10. ...cussing or speaking negatively at any AFE event, especially around children

Events are usually 2-4 hours long, so breaks aren't usually needed. As an event crew member or entertainer, if you need a break, it's best to do it at downtimes, such as when guests are eating, singing Happy Birthday or doing other activities. If you take one, your break should be short and sweet.

As a performer, you should complete your set and then take breaks between sets. If the event is long enough to need breaks, try to rotate breaks with other operators, attendants and performers. This way, most attractions or activities will remain open while a few close briefly when their operators take breaks.

Remember to keep your beverages, your phone and other items out of view. Prepare for long days by packing a lunch and bringing water from home.

Again: You are not allowed to drink alcohol or use any other substances that will affect your ability to be awesome before, during or right after AFE events. Wait to celebrate your awesome day until after you leave the event site, so leave the booze at home.

We all may disagree from time to time, but handling things privately and professionally is the awesome way!

Do Not Speak Badly About AFE, Do Not Solicit Clients or Team Members to Leave

By performing for AFE, you agree NOT to speak badly about AFE, its Team Members, its clients, its equipment, its services or any AFE-related matters in public, on social media sites or with clients. This is called disparagement, and it demonstrates disloyalty to AFE by undermining the company.

If AFE finds a Team Member has posted disparaging comments about AFE on his or her social media accounts, the post(s) must be removed and the Team Member may be disciplined or even terminated.

In addition, you can’t recruit clients away from AFE to work with another company — yours or someone else’s company — or do anything that discourages an AFE client from doing more business with our company OR that discourages potential clients from booking with AFE.

And, related to that, you can’t encourage AFE Team Members to leave the company for a job elsewhere.

Do Not Disclose Confidential or Proprietary Information

Disclosing information that AFE wants to keep confidential may damage the company’s business dealings or its general reputation, even if you mean well. Confidential information includes everything from security codes to names of clients to how AFE sets prices — that last type of information is called “proprietary” information, and it’s any information that the AFE Team has developed to do business competitively. Proprietary information includes everything from how it stores sales data to criteria for hiring and scheduling gig performers to why it purchases particular equipment. Disclosing confidential or proprietary information without AFE’s permission violates our company’s conflict of interest policy.

Examples of confidential and proprietary information include, but are not limited to, the following items and their related correspondence: advertisements and supporting data, billing and invoices, business plans, client lists, employee and contractor information, expansion plans, finances (income/revenue/expense/payroll data), inventory, marketing strategies, methods to calculate costs of services, passwords, procedures, profit/loss data or reports, routing (delivery/retrieval), sales records, security codes, talent management (contracts, costuming, rosters), training, vendor lists and information, wages and Will Call services. AFE’s confidential information also includes proprietary client information gained by performing services for that client, which was meant to be kept private.

AFE’s success is built on YOU and all of our Team Members doing your best to deliver the highest customer service, honestly and with passion. Speaking falsely about our competitors, their products or services does NOT fit with our way of doing business. Any comparisons between AFE and our competitors must be accurate and supported by facts. Team Members should never speak badly about — or put down — a competitor’s goods or services, even when provoked. As the saying goes, “When they go low, we go high!”

Promoting AFE

YOU are the most awesome way AFE can market! Of course, AFE uses online marketing, email marketing, paid advertisements, direct calls, public relations, networking and direct mail to promote our services. But when YOU clean or deliver equipment, attend events or interact with our clients and their guests, REMEMBER that YOU are a walking, talking advertisement for AFE. How you act shows people how professional we are. How you behave tells the world what standards we set.

As an AFE Team Member, you consent to the use of your image (in photos or video) in AFE promotions, demonstrations and trainings, and AFE owns any such image. Showing a new Team Member or client a picture or video of how equipment is set up and operated does more to explain and train than just telling them the steps.

Here are a few more things you can do to help our marketing team:

Give the client an AFE brochure and at least two (2) AFE business cards – one to keep and one to share.
Place AFE business cards and brochures on your display at an event.
Hand out AFE business cards as people express interest in our equipment and services.
When at an event, place AFE postcards on windshields of cars. These guests just experienced our AWESOMENESS and should be excited to receive such information. This is also a good idea when you’re at parks, gatherings, restaurants or other events.
- NOTE: If someone asks you NOT to leave a postcard on their car, honor that request politely. Offer to hand them the postcard, and if they don’t take the postcard when offered, say “Thank you” and move on without any comment. When you thank them, even if their decision is NO, they will remember you — and AFE — as being polite and respectful.
“Like” Awesome Family Entertainment on Facebook. “Like” many of our posts and share a few of your favorite posts each week on your wall.
Submit photos from your event showing guests enjoying our services.
Report any interest in future events on our website under “Contractor Log In.”
Place AFE business cards on community boards at grocery stores, restaurants, public building lobbies.
Always speak positively about AFE and suggest AFE services to family and friends planning events.
If you are not in costume, wear an AFE company shirt.

Social Media

Team Members may not post financial, confidential, sensitive or proprietary information about AFE, clients, employees or applicants.
Team Members may not post obscenities, slurs or personal attacks that can damage the reputation of the company, clients, Team Members.
When posting on social media sites, Team Members must use the following disclaimer when discussing job-related matters, “The opinions expressed on this site are my own and do not necessarily represent the views of Awesome Family Entertainment.”
Speak positively about AFE in social media posts or elsewhere. Being negative can undermine AFE and its reputation, and it might discourage clients from doing business with us. Can someone misunderstand what you post — or take it in a way you don’t mean them to?
When you have complaints about the company, talk to your supervisor instead of posting on social media.
Awesome Family Entertainment may monitor content on the Internet and ask you to remove any inappropriate or unprofessional content. Intentional policy violations may result in disciplinary action.

A a gig worker, you are considered to be an independent contractor. You will submit invoices or payment requests to AFE on a regular basis, through this web site. We do not withhold any taxes, insurance premiums, social security or any other funds. At the end of the year, you will receive an IRS Tax Form 1099 from us, reporting your total earnings received from AFE. As a performer/gig worker, you can save hundreds (even thousands!) of dollars at tax time by deducting business expenses. That’s because every time you write off an expense, you may lower your taxable income — which feels like you're putting the money you spend on your business back in your pocket. Here are a few tax tips we found on the Internet that you might want to research for yourself. Of course, please consult your own tax professional for specific advice and updated rules. A Few Things to Keep in Mind

When it comes to deducting business expenses, there are certain regulations you need to follow:

The IRS requires documentation of any business expense you deduct. That’s why it’s so important to track your expenses during the year and keep your receipts. If you didn’t track your expenses last year, this guide suggests ways you might retroactively find deductible expenses.
Save your business receipts for at least 3 years after you file each year's taxes. Keep track of your miles and other job expenses, in case you may be able to deduct them later as a cost of doing business as a 1099 gig worker.

Business expenses must be both ordinary (commonly accepted in your trade) and necessary (helpful and appropriate for your business). The expenses listed in the section below fall into this category.

15 Tax Deductions for Actors, Magicians, Gig Workers and Other Performers

1. Mileage: Keep track of all your business-related trips. While there are lots of ways to do this (like taking odometer readings before and after trips), the easiest way is to use an app like Stride that records mileage while you drive to, between and from auditions, shows, rehearsals, classes and performances. (The good news is that this is on top of what AFE pays you for travel expenses.)

If you choose to take the standard mileage deduction, keep in mind that you cannot deduct individual vehicle expenses like gas, oil changes, car repairs and car insurance.

2. Professional development: You can deduct the cost of any professional education that maintains or improves your skills, such as acting classes and coaching lessons.

3. Performance essentials: You can write off expenses that you invest in for your performances, such as work makeup, hair and nails, costumes, uniforms and shoes. Note: If you purchase something for your business that has a useful life of over 1 year — like a costume or an instrument — then you'd record it as a business asset, and deduct a portion of the expense over multiple years.

4. Equipment and supplies: Equipment you purchase to run your business is deductible. For example, if you’re a musician, this would include your instruments, cases, bows and music stands.

5. Rehearsal and studio fees: The cost of renting out rehearsal and performance spaces is deductible. You can also deduct booking fees for recording studios.

6. Agent or manager fees: Keep track of any fees your agent charges — they’re deductible. (AFE doesn't charge you these fees because AFE isn't your agent.)

7. Dues: You can write off dues for unions, theater companies and the like.

8. Memberships: You can deduct any membership dues you pay to professional organizations that help you do your job.

9. Subscriptions: The cost of subscriptions to trade publications are deductible.

10. Cell phone bills: Do you use your phone exclusively for business? You can fully deduct related expenses (including the phone purchase and monthly bills). If you also use your phone for personal reasons, you should only deduct the portion used for business. The best way to do this is to calculate what percentage of your calls were work-related and then claim that percentage of your bill.

11. Parking: Anytime you have to pay for parking while you’re working, save your receipts; these expenses are deductible. Unfortunately, this doesn’t apply to parking tickets or traffic violations, so drive safely.

12. Tolls: Any toll fees you pay while working are tax deductible.

13. Health insurance: As long as you don’t get health insurance via a spouse or employer, you can deduct 100 percent of your monthly premiums. Keep in mind that if you receive a government subsidy, you can only write off the amount you pay each month (not the original price of your plan).

Note: Your health insurance premiums are taken as a personal deduction on IRS Tax Form 1040, NOT deducted as a business expense.

14. Business travel to conferences, meetings and for gigs 15. Meals are deductible when meeting with clients, traveling for work or at a business conference. You can deduct the actual expenses from your qualifying meals if you keep your receipts. Business meals are temporarily 100% deductible for the 2021 and 2022 tax years. Normally, business meals are only 50% deductible. We hope you find these general tips helpful. Again, we urge you to consult your tax professional for all the legal aspects and details. --------------------- This info was found via a Google search at https://blog.stridehealth.com/post/tax-deductions-actors-musicians-performers and https://www.legalzoom.com/articles/commonly-missed-tax-deductions-for-gig-workers#:~:text=Meals%20are%20deductible%20when%20meeting,meals%20are%20only%2050%25%20deductible. Some info may have been edited prior to posting and originally sourced elsewhere by those sites.

As an independent contractor, you will receive a 1099 federal tax form at the end of the year if you meet certain financial requirements. AFE uses a third-party company to process our 1099s, which mails them to our contractors in late January. Please make sure your mailing address and contact info is up to date with AFE at all times! You may access your payment history and past 1099s from AFE through the iSolved payment site, as well.

You can set up your link to the iSolved site by clicking here. For some tax tips, please see the FAQ above, What About Taxes...?

As a performer, event Team Member or service provider, you might come into contact with our full time staff. Here are tips we follow as a company. These are generally good guidelines for event conduct. Treat your co-workers, supervisors, clients, guests and the public with respect. Treat others how you want to be treated.

Remember not to look like you’re too tired or lazy to do an excellent job. This means not propping your feet up on walls or chairs and not leaning against walls.
Pay attention to our clients and speak to them with respect. This means not reading, eating or otherwise being distracted from our clients and the job you’re there to do.
Make personal adjustments out of public view. For example, brush hair from your eyes by using the back of your hand/wrist and not your fingers.
Focus fully on your job without non-work distractions — and without distracting others.
Remember to not talk about non-work issues on the job, and not be overly dramatic — unless you’re performing as a party character, of course!
Remember not to discuss client tips and/or client behavior, even with other Team Members.
Separate workplace behavior and personal behavior.
Keep a respectful distance from clients, guests and other Team Members. This means staying out of their “personal space” and not acting or speaking too personally.
NEVER make suggestive or lewd comments, not even as a joke.
Avoid physical or intimate relationships with other Team Members, and especially avoid any intimacy (speaking or touching) in the workplace, on AFE premises or while representing AFE in public.
Avoid engaging in gossip and rumors or in any other distracting activity that wastes time.
Make suggestions and complaints in an appropriate and effective way. This means talking to your supervisor or another AFE manager about these things before or after you complete your job duties.
Remember that problems are learning opportunities and challenges to find solutions.
Before interrupting someone who is talking or working, ask yourself if your matter is truly urgent or an emergency that can’t wait. If you must interrupt, remember to show you are sorry you must interrupt what they’re doing.
Arrive a little early for your shift to make sure you’re ready to work when you clock in. And leave the workplace after your shift without hanging around to distract others.
Remember that voices and music are amplified in the warehouse and often carry into business offices. Even at event sites, assume your sounds can be heard by clients and guests.
Avoid negative or abusive language or comments about the company. Period.
When sensitive issues arise about yourself, co-workers, clients or AFE, speak with your supervisor away from an event site, preferably in an AFE office with the door closed.
Remember that speaking badly about anyone is unprofessional.
Remember that some jokes are not funny, and they may even be hurtful or inappropriate.
Pitch in to help the Team because when the Team succeeds, YOU succeed.
Notice things that need to be done — and do them when your assigned duties are completed.
Make an extra effort to support your Team Members.
Do all you can to represent AFE the best you can.

As a performer, event Team Member or service provider, you might come into our warehouse or offices. Here are a few tips that we follow at AFE. These are also generally good guidelines for professional conduct. Things NOT To Do Around The Office And Warehouse

Always assume that EVERYTHING you do at the office or on the premises at an event is visible or can be heard by clients and guests. ALL actions, positive or negative, are a reflection on AFE. Because of that, ALWAYS be aware of your actions and what others might think of them. The success of Awesome Family Entertainment depends on YOUR actions. Team Members must maintain a professional attitude, including all interactions with fellow employees. Treat each other with the respect you want others to give you.

Failure to abide by the following guidelines may be grounds for immediate

Team Member disciplinary action or AFE Associate contract termination.

DO NOT smoke in the office or warehouse.

DO NOT speak about religion or politics.

DO NOT use ethnic or racial slurs, insults, obscenities or offensive language.

DO NOT eat, drink or sit and socialize in the warehouse or at client events.

DO NOT fail to set all personal devices to “silent” or “vibrate” — DO NOT leave ringers or alerts “on.”

DO NOT text or talk on the phone except for purposes directly related to AFE business.

DO NOT take dramatic or angry personal phone calls, and limit personal texts and calls to emergencies.

***** REMEMBER that AFE policy prohibits personal calls and texts during working hours.

DO NOT conduct personal business while on the clock (like paying bills, doing errands, personal meetings).

DO NOT use Social Media, if possible, during working hours.

DO NOT ask for tips or extra money that you are not entitled to receive.

DO NOT borrow office/bathroom supplies, food items, concession items, prizes or any equipment.

DO NOT use AFE equipment for personal use (copier, washing machine, vans/trailers, concession machines).

DO NOT be abrupt or rude with clients, co-workers or subcontractors.

DO NOT reveal private information or discuss personal matters.

DO NOT make your personal life your focus during working hours.

DO NOT distract yourself or others from the work.

DO NOT share sensitive information.

DO NOT bully or harass fellow Team Members, AFE Associates or others.

DO NOT create conspiracies or pass along rumors.

DO NOT assume you are right.

DO NOT ask personal questions of clients, co-workers or contractors.

DO NOT steal from AFE or from co-workers or ask to borrow money from co-workers.

DO NOT interrupt others.

DO NOT yell or scream or be unnecessarily dramatic.

DO NOT gossip about co-workers or have inside jokes with one colleague that alienate others.

DO NOT create any unnecessary demands or stress on the client.

DO NOT point with a single finger; use your index and second finger, or your entire hand, to indicate direction.

DO NOT be overly casual or overly familiar with a client, speak intimately or joke too much.

DO NOT eat or drink in front of clients.

DO NOT bring friends or relatives to events you work unless they are also working there for AFE.

DO NOT come to work high or drunk.

DO NOT sell or dispense prescription drugs or do any other illegal activity.

DO NOT use drugs, even prescription drugs, or speak about drugs or paraphernalia.

DO NOT accept alcohol or drugs at events, even if a client offers. Do not drink before or during your shift.

DO NOT accept “to-go” alcoholic beverages!

DO NOT wear too much perfume or cologne.

DO NOT forget to check with your supervisor before you leave at the end of your shift

DO NOT leave messes behind in work areas, such as food wrappers, trash, bottles/cups, dirty clothes, etc. *** This includes NO messes left in AFE VEHICLES!

DO NOT abuse the snack benefits and bottled water offered by AFE.

DO NOT microwave stinky foods.

DO NOT assume gossipy co-workers tell you the whole story about their own pay or benefits.

DO NOT bring guns, knives or other weapons to the workplace or in AFE vehicles.

Entertainers and event crew are not allowed to smoke during an event or 30 minutes prior to an event, nor may they smoke anywhere on the event site. If you smoke 40 minutes before an event, please spray yourself with a refreshing scent. Cigarette smoke is the Number One complaint among clients! Please be mindful that public properties such as libraries and parks, as well as many corporate sites, now prohibit smoking anywhere on their property.

A good rule of thumb is to wait to smoke until you are completely done with the gig and heading home in your own vehicle. We allow NO smoking in AFE vehicles.

No, No, No! As an event crew member, YOU are responsible for safety on and around our rides, for guests enjoying our attractions and/or for proper handling of food. As an Entertainer, YOU will be working with family, children and often in a business setting. Don't let the smell of pot steal the spotlight away from your skills. We want clients awed by your talent, not distracted by odors around you. Smoking marijuana before or during your shift is unprofessional. Even smelling like pot just from being around smokers causes client concerns about how well you'll do your job. Sometimes the concern is whether the client will receive the high quality professional entertainment that they've paid for. Sometimes the concern is whether guests will be safe on our rides if an attendant is impaired or whether they will enjoy the amusements we provide if an attendant reeks of marijuana. While on AFE property, inside an AFE vehicle or at an event, Team Members (both employees and contractors):

*** MAY NOT process, sell, trade/offer for sale illegal drugs or otherwise engage in illegal use of drugs.

*** MAY NOT use or be under the influence of alcohol.

*** MAY NOT sell or dispense prescription drugs.

*** MAY NOT use prescription drugs without notifying a supervisor.

*** MAY NOT report to the AFE workplace, event site or drive an AFE vehicle while under the influence of illegal drugs or alcohol or while in a condition unfit for work due to drug or alcohol use.

*** MAY NOT report to the AFE workplace, event site or drive an AFE vehicle while under the influence of legally prescribed or over-the-counter drugs that may cause the Team Member to be unfit to perform.

*** MAY NOT have present in their bodies any illegal drugs, non-prescribed, controlled or mind-altering substances in any amount.

Please note that any Team Member who helps another break the rules may be disciplined, as well.

While on AFE property, inside an AFE vehicle or at an event, Team Members

MAY NOT process, sell, trade/offer for sale illegal drugs or otherwise engage in illegal use of drugs.

MAY NOT use or be under the influence of alcohol.

MAY NOT sell or dispense prescription drugs.

MAY NOT use prescription drugs without notifying a supervisor.

MAY NOT report to the AFE workplace, event site or drive an AFE vehicle while under the influence of illegal drugs or alcohol or while in a condition unfit for work due to drug or alcohol use.

MAY NOT report to the AFE workplace, event site or drive an AFE vehicle while under the influence of legally prescribed or over-the-counter drugs that may cause the Team Member to be unfit to perform.

MAY NOT have present in their bodies any illegal drugs, non-prescribed, controlled or mind-altering substances in any amount.

All Team Members must notify their supervisor(s) or event manager(s) if they are taking prescription or over-the-counter medications that may affect job performance or create a safety concern while operating equipment.

For-cause drug testing:

Awesome Family Entertainment may ask any Team Member to submit to a drug and/or alcohol test ANY time that a supervisor feels the Team Member may be under the influence of drugs or alcohol. This includes, but is not limited to, the following circumstances:

Evidence of drugs or alcohol on or about the Team Member’s person or work area.
Unusual conduct by the Team Member that suggests impairment or the influence of drugs or alcohol.
Negative performance on the job.
Excessive or unexplained absenteeism or tardiness.

Post-accident drug testing:

Any Team Member involved in an on-the-job accident or injury under circumstances that suggest possible use or influence of drugs or alcohol, before or during the accident or injury incident, may be asked to submit to a drug and/or alcohol test. “Involved" in an on-the-job accident or injury applies to the one who was or who could have been injured, as well as any Team Member who potentially contributed to the accident or injury event.

Pre-employment or random drug testing:

AFE may require a pre-employment drug test.

AFE may institute a random drug testing policy, pursuant to applicable state law.

All material on AFE property is subject to inspection by AFE when it believes any company policies have been violated. This specifically applies to inspection based on the belief that a Team Member possesses illegal drugs, alcohol, firearms, explosives or other prohibited materials. All Team Members are required to cooperate with such inspections.

Please click on the following for a link to the info: Holiday Schedule

Passcodes

Team Member Roster The above info is a strictly confidential communication to and solely for the use of the recipient and may not be reproduced or circulated without prior consent of Awesome Family Entertainment's CEO or VP. If you are not the intended recipient, you may not disclose or use the information in this documentation/link in any way.

It is required by state regulations

for you to complete these two forms at the following links! Failure to do so, may result your attractions being shut down and you being fined tens of thousands of dollars! AFE is not responsibly for these fees and no refunds will be issued! Proof of training Complete after you watch the videos and read the instructions Proof of training (must be completed) Video Instructions PDF Instructions Daily Inspection Form Inspection Form Required by the state prior to operating the amusement attraction. Exceptions For Ohio: Carnival Games, Concessions, Snow Globes

Inflatable Games You Don’t Get On, Bull Ride, Melt Down,

Surf Ride, Human Foosball, Dunk Tanks, Chairs, Tables & Tents, Foam Parties With Out A Pit.

You can do a lot to help your delivery run more smoothly. We've gathered many helpful hints for you here. Please take the time to read each category! Also see... Preparing for us to retrieve your items We Generally CANNOT… Go up or down steep hills  Lift items over fences or bushes  Set up in gravel or dirt  Go up or down flights of stairs And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location.  

Asking us to move partially or fully installed  equipment will result in fees of up to 50% of the rental cost.

Flexible Delivery Means... You are assigned an estimated delivery window

— and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event

(and we might retrieve the day of your event or up to 2 days following your event),

unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up.

We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~

AFE will try to assign a 2-4 hour arrival window for delivery or retrieval of your rented items.

When unforeseen issues prevent Same Day service

(weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day.

For All Delivery Options

AFE must have access to the event location with enough time to set up equipment completely and safely.

If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options:

Click Here Refusal Of Delivery

When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned,

even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at:

www.columbusparties.com/howto

Review our PDF instructions at:

www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips!

Power/Electric

Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us… 

turn off all unneeded

 Lights - Fans - TV’s - Dishwashers - Washers - Dryers .

Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than  3 outlets, we recommend using a generator.

  The set up location must be within 50 feet of the outlet you're using.   A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers. 

Have quick and easy access to the breaker box(es), just in case there are issues.   For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,  it’s best to use at least a 9000 watt generator for each ride.  No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators! Adult Supervision Operators/Attendants are not included with our attractions, unless listed on your invoice. We do not provide Lifeguards. Ohio law requires dedicated Adult Supervision at all times for amusement attractions, and a Lifeguard is required on most water attractions. Ohio Law states each Rider must obey all warnings and directions and refrain from behaving or acting in a manner that may cause or contribute to injuring himself or other people while occupying an amusement ride.

O.R.C. 993.08(A)(2), Rule 901:9-1-07(A)(1)

General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery!

In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top.

Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.  Items must be cleaned prior to our arrival.  Items must be folded and stacked prior to our arrival.  Deliveries and retrievals occur at curbside or entryway.

Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck.

Never tape, glue or staple items to our chairs, tables or tents!       Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points must be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery.

Shut off all sprinkler systems while you have your rental(s) on site.

Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water.

Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour.

Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival.

We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents.

Wipe the items down prior to retrieval/return to avoid cleaning fees. Not Included, Unless Otherwise Noted On Your Invoice Attendants - Water Hoses - Generators Water is never included for Dunk Tanks or any water attractions. Prizes are not included, unless ordered. General Safety

See All FAQs Click Here

Also See Preparing for us to retrieve your items

Remember... Decide on BEST installation location prior to our arrival.   Asking us to move partially or fully installed  equipment will result in fees of up to 50% of the rental cost.

It's time to say goodbye to the fun until your next awesome event. You can do a lot to help your retrieval run more smoothly.

We've gathered many helpful hints for you here. Please take a moment to read each category, to avoid additional fees and misunderstandings. Also see... Prepping For Your Delivery Prepping For Our Arrival

Gather all pieces together, such as balls, bean bags, scoops, extension cords and other accessories. Remove any personal items from the area and check for items inside the rides. Cleaning

Wipe down all your rental items and gather them all in one place. Don't forget to empty any leftover food from the concession machines!

Doors/Gates Unlock gates, doors and entryways prior to our arrival. For indoor set ups, remove the middle bar from double-door frames (if applicable) before we get there.

Pet Stuff Secure all pets and totally remove all pet droppings from the set up area.

Table & Chairs Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our retrieval service.  Items must be cleaned prior to our arrival, so wipe them down.  Items must be folded and stacked before we get there.  Like deliveries, retrievals occur at curbside or entryway.

Items must be brought to the driveway, loading dock or the closest retrieval point accessible by truck. This will help you avoid additional fees.

Tents

Make sure everything is removed from under the tent: chairs, tables and other miscellaneous items.

Don’t forget to remove any decor that was attached to the tent.

This will help you avoid additional fees. If heavy rain occurs, knock off water that's collected on the tent top.

Do not poke any holes in a tent! Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect or from attaching items to our equipment.

Wet Inflatables Please inflate and drain the water out of the inflatable to let it air dry as long as possible.

Wipe it down prior to our arrival. This will help you avoid additional fees.

Dunk Tanks Drain the water out of the dunk tank and wipe it down.

Please have all the balls and other parts stacked together, prior to our arrival.

This will help you avoid additional fees.

Flexible Retrieval Means... You are assigned an estimated retrieval window

— usually we'll text you on the day before your retrieval —

with date/time subject to change at a moment’s notice, depending on many factors.

We might retrieve the day of your event or up to 2+ days following your event),

unless noted otherwise in your reservation. Same Day/Time Sensitive Retrieval Means... ~ This option should be selected ONLY when it is a must! ~

AFE will try to assign a 2-4 hour arrival window for retrieval of your rented items.

When unforeseen issues prevent Same Day service

(weather, lockouts, power outages, large crowds or similar issues beyond our control),

AFE will prioritize your retrieval the next day.

For All Retrieval Options

AFE must have access to the event location with enough time to completely retrieve all equipment safely!

If not, AFE is not responsible for any event delays, additional venue fees, fine or penalties. (Remember: Not all rentals include tear down with retrieval, so have things ready for our arrival.)

I Need To Upgrade My Retrieval Option Flexible Retrieval won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options:

Click Here Refusal of Retrieval

When access or entry is denied, or if we can't retrieve a particular item,

you may be required to return it during our Will Call hours.

If we come back for it, there will be additional fees.

You will also be charged significant additional fees until the item is returned to our warehouse --

either by our retrieval team or returned by you during our Will Call Hours.

Delays If we don't have access to the event site or if the site isn’t ready for our retrieval

and we are prevented from retrieving our equipment as planned, we make NO refunds. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes.

If we leave, there will be additional charges for us to return, and we may have to reschedule for another day, perhaps as much as a week later. You will be billed for that additional time of possession as a rental.

AFE is not responsible for any delays, additional venue fees, fines or penalties.

Missing Items or Unreturned Items

Oops! An item comes up missing!

If an item is missing, unreturned or damaged, you will be billed for it.

If you find the item within 3 days, you may return it for a refund, if we charged you a replacement fee.

There may be additional rental fees and processing fees for such. You may be held civilly and criminally liable for missing/damaged items under the Ohio Revised Code, and you are required to file a police report and/or fully cooperate with all attempts to locate missing items. Can I Give a Tip to The Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips!

Instructions Review our "How To" Videos at:

www.columbusparties.com/howto

Review our PDF instructions at:

www.columbusparties.com/planning-resources

See All FAQs Click Here Also See Prepping For Your Delivery

Please review these tips to help you with our Will Call Process. Will Call orders are self service, meaning you are required to pick up your items, clean them, set them up, pack them back up and return them to our warehouse. So plan accordingly. For larger items, you may need 1-2 helpers. We might have AFE Team members available to load and unload your vehicle when you pick up and return your items, but we cannot guarantee that, so we highly recommend that you bring 1-2 helpers. How To: Review our How To Video Section at:

www.columbusparties.com/howto Review our PDF instructions at:

www.columbusparties.com/planning-resources

Recommendations:

Arrive at least 30 minutes to 1 hour prior to closing time
Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients
Have your vehicle completely cleaned and cleared out
Have your state-issued ID ready
Know which name is on the account (reservation)

Vehicle Recommendations: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.

Bounce Houses Large SUV, Van, Pick Up Truck, Trailer or Box Truck.

These will not fit in smaller SUVs, trunks or backseats.

Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Obstacle Courses Large Van, Pick Up Truck, Trailer or Box Truck.

These will not fit in SUVs, trunks or backseats.

Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Slides Large Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you. DIY Foam Parties Medium and Large Size Cars. If NO PIT is rented, our foam parties can usually fit in back seats and most trunks.

Concession Machines Medium and Large Size Cars. These can usually fit in back seats and most trunks. Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches Pick Up Truck, Trailer or Box Truck. Most of these will NOT fit into an SUV for transport Dunk Tanks A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness.

60 Inch Round Tables Pick Up Truck, Trailer or Box Truck. These will NOT fit into an SUV, Van, or Large Cargo Van 6 Ft,, 8 Ft and 48 Inch Round Tables Small quantities under about a dozen should fit in a Large SUV. Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables. Folding Chairs

Usually 50 or fewer can fit in a large SUV. For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Air Dancers Medium and Large Size Cars. These can usually fit in back seats and in most trunks. Gas Grills Our grills do not fold. Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. It's best to bring a buddy with you. Sumo Suits Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars. These can usually fit in back seats. But they usually don't fit in trunks. High Strikers A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. Most Carnival Games Standard SUV, Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. LED Equipment 1-2 Cubes (alone) usually fit into a large SUV. 1-2 Benches (alone) usually fit into a Large SUV. LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Large Orders and/or Large Items: Are you picking up lots of items, and/or large items? If so, we highly recommend a Pick Up Truck, Trailer or Box Truck! Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.

Will Call Hours: Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m.

Saturday - Sunday: 9 a.m. - 12 p.m. (noon)

Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. Disclaimer We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this. Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts. Photo Examples To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs.

25 resin chairs (above)

25 Standard Folding Chairs (above)

Example of Bounce house & Bounce House Combo (above)

Example of Small Sized Obstacle Course (above)

Example of Large Sized Obstacle Course (above)

Example of a Water Slide/Dry Slide (above) Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up. Don't Forget To... Review our How To Video Section at: www.columbusparties.com/howto Review our PDF Instructions at:

www.columbusparties.com/planning-resources

AFE Payment Policy

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AFE Contract Cancellation Policy

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AFE Gift Cards Policy

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AFE Extreme Weather Policy

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AFE Rescheduling and Weather Waiver

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AFE Will Call Policies

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AFE Policy on Site Preparation for Delivery, Equipment, Performers

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AFE Casino Nights Policy

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AFE Limited Damage Liability Waiver

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AFE Prepaid Cleaning Fees Waiver

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AFE Policy on Lost and Stolen Items

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AFE Social Media and Commercial Policies

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AFE Website Privacy Policy

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AFE Alternative Dispute Resolution Policy

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AFE Contract Limitations

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AFE Customer Service Contacts

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Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to take pride in installing the world’s largest inflatable bounce-slide combo? Explore it all at Awesome Family Entertainment. This is a full-time, seasonal position that may lead to a year-round position with our company.

Job overview

Our Fulfillment Team Members have direct contact with clients as they deliver, install and sometimes operate rides, attractions and party equipment. These may be dunk tanks, waterslides, bounce houses, mechanical bulls, concessions, thrones, tents or carnival games. They have hands-on responsibility for making events awesome and often see firsthand the delight our services bring to others.

Key job duties

Clean and prepare amusement equipment for delivery
Use warehouse equipment to load and unload delivery box trucks and vans
Use GPS and iPhones to follow set routes and contact clients to confirm delivery details
Instruct clients on using rides and other amusement equipment
Operate inflatable bounce houses and slides, carnival games, concession machines and mechanical amusements
Retrieve rented equipment from event sites
Maintain and repair inflatables and other amusement equipment, generators, delivery fleet

Qualifications

Valid driver’s license
Able to lift and/or move objects of 50-75 lbs.
Able to read and follow delivery packing lists, routes and instructions
Can stand, walk, stoop, kneel, crouch or crawl, occasionally sit, climb, balance
Able to drive a box truck, a delivery van and sometimes a van towing a trailer
Able to report to work on time and be a dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for event experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at an hourly rate well above minimum wage
Positive Team environment with incentives and benefits
Overtime available, as well as holiday pay and shift differential pay (for working before 7 a.m. or after 8 p.m.)
Typical 5-day workweek with scheduled days off
Employee discount rentals on equipment and entertainment services
Outdoor work, driving time and warehouse tasks
Sometimes outdoor tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect to work a regular schedule, with some time adjustments to accommodate client events.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect to be hired as a seasonal worker for the summer, time enough to find out if you want to join our Team year-round.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn your job, work a full day, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our website.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to take pride in caring for the world’s largest inflatable bounce-slide combo? Explore it all at Awesome Family Entertainment. This is a full-time, seasonal position that may lead to a year-round position with our company.

Job overview

Our Clean Team Members are hands-on with our amusement attractions and equipment, operating, maintaining, cleaning and repairing them. The work of our Clean Team is the reason we can promise our clients that the equipment, concession machines, games and party furniture that they rent is clean, sanitized and worry-free.

Key job duties

Prepare amusement equipment for delivery
Use warehouse equipment to load and unload delivery box trucks and vans
Thoroughly clean inflatables and other amusement equipment, tent tops, concession machines, delivery fleet vehicles
Maintain and repair inflatables and other amusement equipment, generators, delivery fleet
Clean and maintain warehouse, business offices, parking lot and surrounding premises

Qualifications

Able to lift and/or move objects of 50-75 lbs.
Able to read and follow delivery packing lists and instructions
Stand, walk, stoop, kneel, crouch or crawl, occasionally sit, climb, balance
Able to report to work on time and be a dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for event experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at an hourly rate well above minimum wage
Positive Team environment with incentives and benefits
Overtime available, as well as holiday pay and shift differential pay (for working before 7 a.m. or after 8 p.m.)
Typical 5-day workweek with scheduled days off
Employee discount rentals on equipment and entertainment services
Outdoor work and warehouse tasks
Sometimes outdoor tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect to work a regular schedule, with some time adjustments to accommodate client events.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect to be hired as a seasonal worker for the summer, time enough to find out if you want to join our Team year-round.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn your job, work a full day, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our website.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to amaze audiences with stilt walking or juggling skills? Explore it all at Awesome Family Entertainment.

Job overview

Event Planners are leaders at AFE events, working directly with clients to produce their events, manage expectations and help ensure that our Team delivers the highest quality services for each event. Our Event Planners are liaisons between our clients and our Team Members, effectively communicating, anticipating needs and managing circumstances for an awesome end result. When an event runs smoothly and successfully, it's often the unseen hard work of the Event Planner that makes it so!

Key job duties

Familiarity with AFE rental equipment and entertainment services to best serve client needs
Work directly with clients to fashion their events
Work directly with AFE Team Members in Sales, Logistics, Fulfillment and Will Call to make sure client expectations are met and we produce an awesome event
Be trained in a variety of entertainment skills and activities
Support performances by maintaining costumes, performance equipment and entertainers at AFE headquarters

Qualifications

Able to lift and/or move costumes and performance gear and photo props
Able to read and follow delivery packing lists, client information, sales details, event notes and other instructions
Able to learn AFE's event software, IO (Inflatable Office)
Comfortable using iPhones, Macs, MacBook Air for phoning, texting, photographing, videotaping, creating site maps and posting on social media
Periodically must stand, walk, stoop, kneel, crouch or crawl, sit, climb, balance
Able to report to work on time and be a dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for related event experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at a rate well above minimum wage
Positive Team environment with incentives and benefits
Typical 5-day workweek with scheduled days off
Staff event planners may become eligible for group health, dental, vision and life insurance
Staff event planners may become eligible for AFE's Accrued Paid Vacation Time program
Team Member discount rentals on equipment and entertainment services
Outdoor work, as well as office and warehouse tasks
Sometimes outdoor tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn your job, work a full shift, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to promote the largest waterslide in Ohio? Want to amaze audiences with stilt walkers, fire dancers or jugglers? Explore it all at Awesome Family Entertainment. This is a full-time, year-round staff position.

Job overview

Our Sales Team represents AFE professionally and enthusiastically. A Sales Associate is often the first contact a client has with our awesomeness, working directly with them to select and reserve amusement equipment, attractions, rides, party furnishings or entertainment. A Sales Associate plays a critical role in our process, not just because this starts the ball rolling for each client event, but there is often important follow up with our Logistics, Fulfillment and Entertainment Teams. Key job duties

Working knowledge of AFE rental equipment and entertainment services to help shape client events
Work directly with clients to reserve equipment and services appropriate to their events
Communicate with AFE Team Members in Sales, Logistics, Fulfillment and Will Call to make sure client expectations are met and we produce an awesome event
Use AFE's online reservation system to accurately reserve equipment, book entertainment services and communicate client event needs
Support fellow Sales Associates in Team efforts to improve client services and move the company forward

Qualifications

Eagerness to play a key role in our company's road to success
Able to learn AFE's event software, IO (Inflatable Office), and email program to communicate professionally with clients and colleagues
Comfortable using iPhones, Macs, MacBook Air for phoning, texting, photographing, videotaping, creating site maps and posting on social media
Able to easily navigate AFE's website, read and type in client information and event details
Able to follow computer prompts and supervisor/manager instructions
Able to sit at a computer, concentrate, avoid distractions and do office work for extended periods of time
Able to report to work on time and be a dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for related event experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at an hourly rate well above minimum wage
Positive Team environment with incentives and benefits
Overtime available, as well as holiday pay and shift differential pay (for working before 7 a.m. or after 8 p.m.)
Typical 5-day workweek with scheduled days off
After 30 days, eligibility for group health, dental, vision insurance
Accrued paid time off
Employee discount rentals on equipment and entertainment services
Office work and periodic on-site event support, either indoors or outdoors, occasionally in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect to work on regular days, with regularly scheduled days off
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn your job, work a full day, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones by making memories? Want to delight audiences with Spin Art creations or casino dealing skills? Explore it all at Awesome Family Entertainment. This is a full-time, year-round staff position.

Job overview

Our Operators/Attendants are never bored! They work directly with clients and event guests and could be costumed characters, casino night dealers, amusement ride operators and hands on activity leaders at private parties, corporate gatherings, community festivals and parades. This is an in-house staff member role.

Key job duties

Receive gig assignments -- either for events or for gig preparation in our warehouse -- using our online scheduling system, Inflatable Office, and email
Communicate with AFE schedulers, clients and other AFE Team Members promptly and professionally
Learn a growing variety of entertainment skills and activities and apply those skills at numerous events
Represent AFE at client events throughout Ohio and surrounding states
Support AFE's Entertainment services by maintaining costumes, performance equipment and performers at AFE headquarters
Track time worked through AFE's time-keeping system and otherwise comply with all AFE policies and staff handbook.

Qualifications

Reliable transportation to arrive on time (early) for work and events
Able to professionally interact with clients and do reliable follow up or troubleshooting
Able to lift and/or move costumes, performance gear, photo props, carnival games, concession machines and other amusements and attractions
Able to read and follow instructions, schedules, client information, sales details and other guidelines
Stand, walk, stoop, kneel, crouch, crawl, sit and occasionally climb and balance
Able to report to events early, pitch in on set ups and tear downs and otherwise be a supportive and dependable member of our Team
Able to be responsible and accountable, to support the Team and company
Previous event experience is a plus
Ability to use iPhone, GPS systems, email, phone apps is a plus
Ability to drive a box truck, a delivery van and sometimes a van towing a trailer is a plus

Higher pay rate for relevant experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at a competitive rate, well above minimum wage
Positive Team environment with company support and training
5-day workweek with regularly scheduled days off
Discounts on amusement equipment rentals and entertainment services
Eligibility for group health, vision, dental, life insurance and paid time off programs
Indoor and outdoor work, sometimes perform tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect a varied schedule with ever-changing types of event assignments.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn and follow AFE instructions for staffing an AFE event, work a full assignment, accept or decline jobs promptly, accept as many jobs as your schedule allows, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more. Want to help families celebrate lifetime milestones? Want to take pride in installing the world’s largest inflatable bounce-slide combo? Want to amaze audiences with the coolest amusements and awe-inspiring performers? Explore all of that here at Awesome Family Entertainment. This is a year-round, full-time staff position.

Job overview

Our Warehouse Supervisor supports our Warehouse Team Manager and our Fulfillment Team in preparing, delivering, installing and operating rides, attractions and party equipment. These may be dunk tanks, waterslides, bounce houses, mechanical bulls, concessions, thrones, tents or carnival games. This Supervisor will be organized, accountable, responsible and reliable in learning the aspects of this job, troubleshooting both problems in the warehouse and out in the field at events, leading trainings related to our entertainment and party equipment and managing a staff of summer seasonal workers.

Key job duties

Support Warehouse Team Manager in supervising, instructing, mentoring, disciplining, assisting and generally managing a summer seasonal warehouse crew of as many as 30 employees
Oversee and help prepare amusement equipment for delivery, often by using warehouse equipment to load and unload delivery box trucks and vans
Help delivery and retrieval crews use GPS and iPhones to follow set routes, contact clients to confirm delivery details and troubleshoot installation and equipment challenges
Instruct clients on using rides and other amusement equipment
Learn to operate inflatable bounce houses and slides, carnival games, concession machines and mechanical amusements
Train Team Members to use, clean and maintain inflatables, entertainment equipment, tents, rental party furniture, concession machines and games
Troubleshoot and help maintain and repair equipment, machines, generators and delivery fleet vehicles
Collaborate with Logistics, Sales, Entertainment and Business Office Teams to improve client services and support operations

Qualifications

Valid driver’s license
Previous warehouse work experience
Previous supervisory experience
Ability to use Mac products, iPhone, GPS systems, email, phone apps
Able to lift and/or move objects of 50-75 lbs.
Able to read and follow delivery packing lists, routes and instructions
Stand, walk, stoop, kneel, crouch or crawl, occasionally sit, climb, balance
Able to drive a box truck, a delivery van and sometimes a van towing a trailer
Able to report to work on time and be a dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for event experience.

Higher pay rate for warehouse supervisory experience.

Higher pay rate for tent installation experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay, set at a rate based on relevant experience
Positive Team environment with incentives and benefits
Overtime available, as well as holiday pay and shift differential pay (working before 7 a.m. or after 8 p.m.)
Typical 5-day workweek with scheduled days off
Employee discount rentals on equipment and entertainment services
After 30 days, eligible for group medical, dental, vision insurance
Accrued paid time off program
Outdoor work, driving time and warehouse tasks
Sometimes outdoor tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect a concentrated training period in all aspects of AFE’s warehouse operation
You can expect to work a regular schedule, with some time adjustments to accommodate client events.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn your job, work a full day, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more. Want to help families celebrate lifetime milestones? Want to take pride in installing the world’s largest inflatable bounce-slide combo? Want to amaze audiences with the coolest amusements and awe-inspiring performers? Explore all of that here at Awesome Family Entertainment.

Job overview

Our full-time, year-round Fulfillment Manager leads the Team in successfully, effectively and efficiently fulfilling client orders. The Fulfillment Manager supports all aspects of AFE Operations, especially the delivery, installation and retrieval of all AFE equipment -- which could include dunk tanks, waterslides, bounce houses, mechanical bulls, concessions, thrones, tents or carnival games.

The candidate we are seeking must have a great work ethic, good communication skills, positive attitude and the ability to work in a fast-paced environment. The successful candidate must also be goal-oriented, energetic, motivated and excited to be part of a winning team. AFE depends on this manager to be organized, accountable, responsible and reliable in learning the aspects of this job, troubleshooting both problems in the warehouse and out in the field at events, and managing a robust staff of summer seasonal workers.

Key job duties include the following

Manage all aspects of client order fulfillment in the most efficient and effective manner possible. This includes, but is not limited to, managing ALL daily deliveries, installations and retrievals of AFE events and equipment
Manage the Fulfillment Team in all aspects, including the staffing and training of AFE personnel, monitoring staff performance, correcting/disciplining staff behavior and identifying areas in which Team Members need to improve
Motivate and build an effective Fulfillment Team, focusing on delivering the highest quality of services to AFE clients
Manage and monitor productivity, performance and training of AFE Team Members
Assist in the day to day operations and development of the company, as a whole, by implementing and maintaining the vision of AFE
Ensure compliance of AFE standards, procedures and safety regulations
Regularly communicate with Team Members by having set staff meetings
Communicate with clients, as needed, for quality assurance purposes

The Fulfillment Manager MUST

Have strong organizational skills
Be a quick learner and adapt quickly to an ever-changing industry
Have strong attention to details
Follow procedures and instructions, both orally and written, with consistency and accuracy
Have strong communication skills
Have critical thinking skills
Have a good knowledge of computers and software
Build strong working relationships with staff
Lead by example
Have excellent customer service skills
Have strong knowledge of delivery services and a warehouse environment
Have a great attitude and be a TEAM player
Manage upwards of 20+ employees
Work flexible hours when needed, which may include holidays, extended hours or weekends
Respond during off hours and days to company communication when necessary
Work in inclement weather conditions if necessary
Frequently lift 50 - 75 lbs or more
Have a full range of motion to perform loading, unloading and setup duties
Assist in deliveries and retrievals
Stand for long periods of time
Have reliable transportation to work
Have an excellent driving record and be able to pass a background check and drug screening

Required education and experience

High school diploma or equivalent
Valid driver's license
Warehouse delivery/fulfillment management (2-3 years required)
Driving box trucks, cargo vans, tow-behind trailers (2-3 years required)
Order fulfillment/delivery of goods and services (5 years required)

Pay rate will reflect the following additional experience

Rental equipment delivery, tent rental knowledge, carnival event and/or moving and storage (3 years preferred)
Installation or operation of events (5 years preferred)
Events management (2-3 years preferred)
Skills in logistics and scheduling is a plus
Skills in managing department budgets is a plus
Knowledge in the event industry (i.e., bounce houses, tents, catering and/or event planning) is a plus
Spanish as a second language is a plus

Work conditions

Weekly pay, set at a rate based on relevant experience
Positive Team environment with incentives and benefits
Overtime available, as well as holiday pay and shift differential pay (working before 7 a.m. or after 8 p.m.)
Typical 5-day workweek with scheduled days off
Employee discount rentals on equipment and entertainment services
After 30 days, eligible for group medical, dental, vision insurance
Accrued paid time off program
Outdoor work, driving time and warehouse tasks
Sometimes outdoor tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect a concentrated training period in all aspects of AFE’s warehouse operation.
You can expect to work a regular schedule, with some time adjustments to accommodate client events.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn your job, work a full day, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

References

Please provide at least 4 references.
2 personal and 2 work-related references are required.
Provide reference's full name, phone number and email (if possible).
Please state whether the reference is personal or work-related.
References will be contacted.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,000 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families bring home their games and goodies? Want to be the hero when the family reunion needs an emergency pickup of tents, tables and chairs? Explore it all at Awesome Family Entertainment.

Job overview

Our Will Call Attendant is the point person for customer pickups and returns to our warehouse. In addition to pulling and organizing equipment for pickup, this Team Member completes client paperwork and explains how to work concession machines, inflatables, carnival games and other amusement equipment. Our Will Call Attendant takes the mystery out of our equipment and fans client enthusiasm for their big event.

Key job duties

Represent AFE professionally and enthusiastically
Prepare amusement equipment and party essentials for client pickup
Prepare client contracts and contact clients by phone and text
Instruct clients on how to use AFE rental equipment
Ensure clients have all they need for their event -- both all the accessories they need for the equipment they've rented, as well as any additional items that will make their event more awesome
Receive equipment being returned by clients, with an eye for detail as to damaged or missing items
Clean equipment and keep the Will Call area organized and clean

Qualifications

Able to lift and/or move objects of 50-75 lbs.
Able to read and follow delivery packing lists and instructions
Able to communicate professionally with clients and co-workers
Stand, walk, stoop, kneel, crouch or crawl, occasionally sit, climb, balance
Able to report to work on time and be a dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for event experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at an hourly rate well above minimum wage
Positive Team environment with incentives and benefits
Overtime available, as well as holiday pay and shift differential pay (for working before 7 a.m. or after 8 p.m.)
Typical 5-day workweek with scheduled days off
Employee discount rentals on equipment and entertainment services
Outdoor work and warehouse tasks
Sometimes outdoor tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect to work a regular schedule, with some time adjustments to accommodate client events.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect to be hired as a seasonal worker for the summer, time enough to find out if you want to join our Team year-round.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn your job, work a full day, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our website.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to amaze audiences with stilt walking or juggling skills? Explore it all at Awesome Family Entertainment. This is an invitation for freelance independent contractors. This is NOT a staff position.

Job overview

Our Party Entertainers bring the zing to client events, working directly with clients and their guests. Whether strolling through a crowd doing magic or clowning around, our Event & Party Entertainers create unique memories at milestone life events. As an independent contractor, you'll keep control over your schedule, accepting only those gigs you choose to do.

Key job duties

Accept or decline assigned gigs using our online scheduling system, Inflatable Office, and email
Communicate with AFE schedulers, clients and AFE Team Members promptly and professionally
Learn a variety of entertainment skills and activities and apply those skills at numerous events
Represent AFE at client events throughout Ohio and surrounding states
Invoice AFE for services promptly and accurately, using AFE's preferred online system
Periodically support the Entertainment Team by maintaining costumes, performance equipment and performers at AFE headquarters

Qualifications

Able to lift and/or move costumes, performance gear, photo props and other amusements and attractions
Able to read and follow instructions, schedules, client information, sales details and other guidelines
Stand, walk, stoop, kneel, crouch, crawl, sit and occasionally climb and balance
Able to report to events early, pitch in on set ups and tear downs and otherwise be a supportive and dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for relevant experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions:

Weekly pay at a competitive rate, well above minimum wage
Positive Team environment with company support and training
Discounts on amusement equipment rentals and entertainment services
Indoor and outdoor work, sometimes perform tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations:

You can expect a varied schedule that you control, as far as accepting event assignments.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn and follow AFE instructions for staffing an AFE event, work a full assignment, accept or decline jobs promptly, accept as many jobs as your schedule allows, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to amaze audiences by bringing favorite characters to life? Explore it all at Awesome Family Entertainment. This is an invitation to freelance independent contractors. This is NOT a staff position.

Job overview

Our Cartoon Character Actors make unique memories for clients and their guests, marking once-in-a-lifetime events like first birthdays or graduations or retirements with a little bit of magic in their own living rooms. We have more than 300 mascots, princesses, superheroes, game action pictures and fantasy characters to fit any event theme or client dream. As an independent contractor, you'll keep control over your schedule, accepting only those gigs you choose to do.

Key job duties

Accept or decline assigned gigs using our online scheduling system, Inflatable Office, and email
Communicate with AFE schedulers, clients and AFE Team Members promptly and professionally
Learn a variety of entertainment skills and activities and apply those skills at numerous events
Represent AFE at client events throughout Ohio and surrounding states
Invoice AFE for services promptly and accurately, using AFE's preferred online system
Periodically support the Entertainment Team by maintaining costumes, performance equipment and performers at AFE headquarters

Qualifications

Able to lift and/or move costumes, performance gear, photo props and other amusements and attractions
Able to read and follow instructions, schedules, client information, sales details and other guidelines
Stand, walk, stoop, kneel, crouch, crawl, sit and occasionally climb and balance
Able to report to events early, pitch in on set ups and tear downs and otherwise be a supportive and dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for relevant experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at a competitive rate, well above minimum wage
Positive Team environment with company support and training
Discounts on amusement equipment rentals and entertainment services
Indoor and outdoor work, sometimes perform tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect a varied schedule that you control, as far as accepting event assignments.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn and follow AFE instructions for staffing an AFE event, work a full assignment, accept or decline jobs promptly, accept as many jobs as your schedule allows, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to tap into your inner superhero? Explore it all at Awesome Family Entertainment. This is an invitation for freelance independent contractors. This is NOT a staff position.

Job overview

Our Model Actors create buzz at client events and star in social media selfies. Whether an interactive mermaid chatting up pool party guests or serving elegant desserts from an oversized hoop skirt, our Model Actors create show-stopping moments. As an independent contractor, you'll keep control over your schedule, accepting only those gigs you choose to do.

Key job duties

Accept or decline assigned gigs using our online scheduling system, Inflatable Office, and email
Communicate with AFE schedulers, clients and AFE Team Members promptly and professionally
Learn a variety of entertainment skills and activities and apply those skills at numerous events
Represent AFE at client events throughout Ohio and surrounding states
Invoice AFE for services promptly and accurately, using AFE's preferred online system
Periodically support the Entertainment Team by maintaining costumes, performance equipment and performers at AFE headquarters

Qualifications

Able to lift and/or move costumes, performance gear, photo props and other amusements and attractions
Able to read and follow instructions, schedules, client information, sales details and other guidelines
Stand, walk, stoop, kneel, crouch, crawl, sit and occasionally climb and balance
Able to report to events early, pitch in on set ups and tear downs and otherwise be a supportive and dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for relevant experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at a competitive rate, well above minimum wage
Positive Team environment with company support and training
Discounts on amusement equipment rentals and entertainment services
Indoor and outdoor work, sometimes perform tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect a varied schedule that you control, as far as accepting event assignments.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn and follow AFE instructions for staffing an AFE event, work a full assignment, accept or decline jobs promptly, accept as many jobs as your schedule allows, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,200 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help families celebrate lifetime milestones? Want to dazzle the masses with your fire eating or your towering stilt walking? Explore it all at Awesome Family Entertainment. This is an invitation for freelance independent contractors. This is NOT a staff position.

Job overview

Our Specialty Acts transform hum drum gatherings into spectacles. Jugglers, fire acts, magicians, stilt walkers and other awe-inspiring performers create the high quality entertainment that Awesome Entertainment is known to produce. As an independent contractor, you'll keep control over your schedule, accepting only those gigs you choose to do.

Key job duties

Accept or decline assigned gigs using our online scheduling system, Inflatable Office, and email
Communicate with AFE schedulers, clients and AFE Team Members promptly and professionally
Bring your repertoire of top-notch entertainment skills to AFE clients throughout Ohio and surrounding states
Invoice AFE for services promptly and accurately, using AFE's preferred online system
Periodically support the Entertainment Team by creating or maintaining costumes, performance equipment and performers at AFE headquarters

Qualifications

Able to lift and/or move costumes, performance gear, photo props and other amusements and attractions
Able to read and follow instructions, schedules, client information, sales details and other guidelines
Stand, walk, stoop, kneel, crouch, crawl, sit and occasionally climb and balance
Able to report to events early, pitch in on set ups and tear downs and otherwise be a supportive and dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Work conditions

Competitive rates, with higher pay rate for relevant skills sets and experience
Positive Team environment with company support and training
Discounts on amusement equipment rentals and entertainment services
Indoor and outdoor work, sometimes perform tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect a varied schedule that you control, as far as accepting event assignments.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn and follow AFE instructions for staffing an AFE event, work a full assignment, accept or decline jobs promptly, accept as many jobs as your schedule allows, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Join our Team and we’ll help you reach your awesome best!

We’ve been awesome for more than 27 years — a proven employer and trusted event partner, annually producing more than 3,000 events including private parties, retirements, graduations, grand openings, proms, holiday parades, community festivals and more.

Want to help make corporate gatherings FUN? Want to bring a little Vegas bling to an after-prom party? Explore it all at Awesome Family Entertainment. This is an invitation for freelance independent contractors. This is NOT a staff position.

Job overview

Our Casino Dealers bring the high roller vibe to a growing number of AFE events, whether a bachelorette party to teach gaming basics or a single table to attract a trade show crowd or a full-blown Casino Night fundraiser. Take advantage of our in-house entertainer training opportunities to broaden your gig availability or refine your casino skills. As an independent contractor, you'll keep control over your schedule, accepting only those gigs you choose to do.

Key job duties

Accept or decline assigned gigs using our online scheduling system, Inflatable Office, and email
Communicate with AFE schedulers, clients and AFE Team Members promptly and professionally
Learn a variety of entertainment skills and activities and apply those skills at numerous events
Represent AFE at client events throughout Ohio and surrounding states
Invoice AFE for services promptly and accurately, using AFE's preferred online system
Periodically support the Entertainment Team by maintaining costumes, performance equipment and performers at AFE headquarters

Qualifications

Able to lift and/or move costumes, performance gear, photo props, carnival games, concession machines, casino equipment and other amusements and attractions
Able to read and follow instructions, schedules, client information, sales details and other guidelines
Stand, walk, stoop, kneel, crouch, crawl, sit and occasionally climb and balance
Able to report to events early, pitch in on set ups and tear downs and otherwise be a supportive and dependable member of our Team
Able to be responsible and accountable, to support the Team and company

Higher pay rate for relevant experience.

Higher pay rate for bilingual (English-Spanish) fluency.

Work conditions

Weekly pay at a competitive rate, well above minimum wage
Positive Team environment with company support and training
Discounts on amusement equipment rentals and entertainment services
Indoor and outdoor work, sometimes perform tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

Expectations

You can expect a varied schedule that you control, as far as accepting event assignments.
You can expect to be respected and appreciated for your contributions to our Team.
You can expect AFE to surround you with Team Members who work as hard as you do.
You will be expected to learn and follow AFE instructions for staffing an AFE event, work a full assignment, accept or decline jobs promptly, accept as many jobs as your schedule allows, support our Team and make our company proud.

Take the first step to discover your awesome potential by filling out an application on our site.

Our company produces nearly 3,200 events each year, and we’re seeking a talent supervisor to recruit and manage a growing roster of entertainers, performers and attendants for private parties, corporate events and community festivals.

Awesome Family Entertainment LLC is in its 27th year of renting amusements, attractions, concession machines, party furniture and providing personnel to both operate equipment such as concession machines, foam parties and build-a-toy activities, as well as to entertain as casino night dealers, face painters, balloon twisters, costumed mascots and fairytale princesses or superheroes. AFE also recruits and engages specialty acts such as magicians, stilt walkers and caricature artists for events.

AFE pays its employees weekly, with holiday pay, shift differential and overtime rates as eligible. In addition to a fair hourly wage, AFE offers eligible employees an accrued paid vacation time program, group health, vision and dental insurance, as well as voluntary life insurance coverage. We are unique in offering significant employee discounts on attractions, games and entertainment. This is a full-time staff position.

Key job duties of AFE’s Talent Supervisor will include the following:

Strategically recruit — through ads, job fairs, job training programs, local entertainment organizations, schools and universities, conventions and other opportunities — the talent to operate attractions such as bounce houses and mechanical bulls, to perform in character such as casino dealers, mascots and princesses, and to entertain with skills such as face painting, caricatures or magic; as well as help grow and improve AFE’s recruitment process for entertainers and seasonal warehouse workers;
Maintain and grow AFE’s roster of in-house and contracted entertainers by ensuring that attendants and performers are trained in a wide range of skills to operate equipment, host activities and provide the professional entertainment AFE offers its clients, as well as explain and enforce AFE policies and standards of quality expected of its personnel; as well as strengthen and grow AFE’s training and retention processes;
Work with AFE’s Sales, Logistics, Fulfillment and Finance Teams to most efficiently and effectively provide entertainment offerings to AFE’s clients and improve those collaborative systems, including providing weekly coverage for Entertainer Scheduling to monitor gigs that need assigning on the primary scheduler’s days off and providing information and support for the entertainer payroll process;
Gain and maintain skills to step in to perform entertainment gigs and gig support (calling clients, travel arrangements, troubleshooting performer event issues, etc.) when necessary and being willing to stay overnight for events when necessary;
Perform the functions of a lead event coordinator, as the point person on site at events and as a liaison between the event’s client and other AFE personnel, and train other AFE event coordinators to provide consistent quality service to clients; as well as grow and improve AFE’s event coordinator program;
Assist AFE staff regarding costuming, props and other entertainment equipment in coordination with AFE’s Warehouse Manager and Operations Manager; and collaborate on creating and improving all related systems;
Create reports and maintain databases for AFE management, handle basic administrative tasks and otherwise respond by deadlines on projects to move forward AFE’s Entertainment Team.

The successful Talent Recruiter/Supervisor candidate has the following:

Supervisory experience — required
Event experience — preferred
Recruiting experience — preferred
Demonstrated professional communication skills (phone, text, email) — required
Theatrical business background — a plus
Performance experience — a plus
iPhone familiarity and capabilities — required
Mac familiarity — a plus
Familiarity with or willingness to learn Inflatable Office (IO) — a plus

The traits of the AFE Talent Recruiter/Supervisor include

Positive attitude
Accountable
Responsible and reliable
Takes initiative and solutions-oriented
Able to follow instructions
Prompt follow-through
Not a procrastinator
Creative
Attention to detail
Team player
Solid work ethic
Desire to provide the highest quality client services possible

Work conditions

Weekly pay at a competitive rate, well above minimum wage
Positive Team environment with company support and training
5-day workweek with regularly scheduled days off
Discounts on amusement equipment rentals and entertainment services
Eligibility for group health, vision, dental, life insurance and paid time off programs
Indoor and outdoor work, sometimes perform tasks in inclement weather
A Team that works as hard as you do, taking pride in creating one-of-a-kind events

That's an excellent question! We are always happy to supply a quote with no obligation to you. We’ll ask you the following:

• What's the date of your event?

• What time does it start?

• What city is the event in?

• What services are you interested in (for example: Face Painter & Balloon Artist)?

• How many kids, adults, teenagers will attend?

It also helps to have a budget in mind. Our website offers estimated prices on many of our rental items and services, so you can browse your options and get an idea of what you’d like to rent before talking to an AFE representative. Give us a call at 614.224.9568.

To confirm an order, we require your contact information, event details, valid credit card information and a non-refundable reservation fee. The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check. Reservations for events within 30 days -- require payment in full at time of booking. Reservations with 30+ days in advance booking -- require a minimum of 50% reservation fee. Reservations with total amounts owed under $500 -- require payment in full at time of booking. No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds. Please see our Payment Policies for complete details.

Have a basic idea of the layout before we deliver your items. Keep in mind that it’s best to keep attractions close to each other. If they are too spread out, additional fees may apply to accommodate that. Think about access to water sources and electricity, if needed for your attractions. The blower motor for an inflatable must be located within 50 feet of a standard electrical outlet. If a generator is needed, let us know in advance, and we will rent you one for an additional fee. Make sure to mow the area where attractions will be placed at least 2 days before they arrive.

Please make sure sprinkler systems are shut off completely and underground utilities have been marked! Please make sure you have all required permits, permissions and license fees needed before equipment is delivered.

Please make sure all gates, doors and entryways are unlocked and opened for delivery. Please secure all pets AND make sure the area for setting up the attraction has been cleared of debris and pet droppings. At delivery, Awesome Entertainment will place rental equipment but will not return to set up or operate an attraction for use, unless that service is provided on the invoice.

YES! When AFE delivers your Amusement Attraction, you will be asked to designate an attendant who will operate the equipment safely throughout your event. An attendant must be age 18 years or older and able to follow operating instructions. This attendant will be responsible for operating the attraction safely at all times. An attendant makes sure the number of guests using the ride doesn’t exceed the number allowed by law and may have to pause or shut down the attraction if weather conditions require it. As the Client who rented the equipment, you are responsible for making sure there is an adult operator for the entire time the attraction is being used. Some attractions clearly note that an AFE attendant is included in the base price. For others, AFE offers an attendant if desired, for an additional fee.

Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.

Our inflatable attractions may be set up in many different places on your property. For safe operation, the surface under an inflatable attraction must be mostly flat and relatively firm. Grass, concrete and asphalt are acceptable (not gravel, sand and mulch). Please note that we anchor these attractions by driving stakes into the ground and only use sandbags on surfaces where stakes cannot be used. An additional fee may apply for setting up equipment on a surface that doesn’t allow us to anchor the unit with stakes.

Keep set up away from pools, ponds and other bodies of water. Keep set up away from power lines, low-hanging tree branches and foreign objects — and don’t set up too close to buildings. We take pride in our clean inflatables and insist that all animal yard waste must be removed before set up. Please take into consideration that prolonged installation of equipment may harm grass or similar plant surfaces. While we never want this to happen, we sometimes arrive with a delivery and encounter unique set up situations that pose a safety risk. When this happens, we reserve the right to deny set up or rental because of these unsafe or unsanitary conditions. Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.

Beyond providing advance, clear directions to your event, Entertainer requirements vary, depending on the service. Your responsibilities should be listed in your booking contract, but please make sure to ask if your preferred Entertainer requires certain performance or operational details, or has any safety-related requirements, before finalizing your reservation!

Planning for entertainers requires attention to space, safety, and comfort to ensure they can deliver their best performance. Below are key considerations for a variety of entertainers, including fire performers, jugglers, stilt walkers, face painters, and more.

General Performance Guidelines:

Ceiling Heights: For performers like stilt walkers and jugglers, ensure ceilings are at least 12 feet high to accommodate tall props and movements.

Smoke Detectors: For fire performers, confirm smoke detectors are disabled or safely managed in performance areas to avoid triggering alarms. Always check local regulations for fire safety.
Space Requirements: Performers need room to move freely. Jugglers and stilt walkers often need at least a 10x10-foot open space to perform safely without risk to the audience.

Specific Performer Needs:

Fire Performers:
- Outdoor space is ideal, or large indoor spaces with proper ventilation.
- Clear the area of flammable materials, and provide a fire extinguisher nearby.
- Check local laws for fire performance permits.

Jugglers:
- Ensure an open area with at least 12-foot-high ceilings.
- For outdoor events, ensure there’s no wind interference.

Stilt Walkers:
- Provide ceilings at least 12 feet tall, and ensure obstacles are cleared from the performance area.
- Outdoor performance areas should be free from low-hanging branches.

Additional Setup for Artists and Performers:

Face Painter, Caricature Artist, Henna Tattoo Artist:
- Provide 1 table and 3 chairs per artist.
- Ensure the area is well-lit for detailed work.

Magician:
- Allocate an open performance area.

Costumed Characters:
- For large events and multiple costumes and hours, ensure a secure, private changing room (avoid using restrooms when possible).
- Characters and live entertainers may take reasonable breaks at their own discretion, and extreme heat or other conditions may prompt more frequent or longer breaks for costume considerations.

Outdoor Events:

Shaded Areas: For any outdoor event, ensure a shaded or tented area to keep performers comfortable, especially in hot or sunny conditions.

By ensuring these basic needs are met, you’ll create a smooth, enjoyable experience for both performers and guests! Planning Guide For A DJ:

To ensure your DJ can create an unforgettable event, here’s what you’ll need to provide:

Power Source: The DJ will require access to a reliable power outlet, ideally on its own circuit, to run their sound equipment, speakers, and lighting.
Table: Provide a sturdy table (at least 6 feet) for the DJ to set up their equipment. Make sure it's positioned in a stable, dry area.
Performance Space: Ensure there’s enough space for the DJ to set up, including speakers, lights, and any additional equipment they may bring. Generally, a 10x10-foot space is ideal.
Lighting: If the event is indoors or during the evening, consider providing adequate lighting or allow the DJ to bring their own. Ambient or party lighting can enhance the atmosphere.
Sound Levels: Discuss sound restrictions in advance, especially for outdoor events. Verify with the venue if there are noise limits, and if so, ensure they align with the DJ’s setup.
Weather Considerations (for outdoor events): Provide a covered or tented area to protect the DJ’s equipment from rain or direct sunlight.
Wi-Fi/Internet Access: Some DJs may require internet access for music streaming, so check if this is needed beforehand.

Also see... Preparing for us to retrieve your items Prepping for your delivery

YES! We pride ourselves on renting clean and sanitized equipment to our Clients. Do I need to clean my items before I return them? Yes! Our rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI, SAND OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse. Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and other water activities before we arrive to retrieve them. Don't want to do detail cleaning after your event? Check out our Prepaid Cleaning Waivers.

Click Here to see our seating charts for the variety of tents we offer for parties and events.

General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery!

In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top.

Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.  Items must be cleaned prior to our arrival.  Items must be folded and stacked prior to our arrival.  Deliveries and retrievals occur at curbside or entryway.

Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck.

Never tape, glue or staple items to our chairs, tables or tents! Also see... Preparing for us to retrieve your items Prepping for your delivery      

Most of the items that you rent from AFE will require a power supply. You will find the number of outlets needed on your invoice and on your contract. You can also check the Logistics section under the product description on our website. If you don't have electric access within 50 feet of the set up location, we recommend renting a generator from us.

Power/Electric

Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…  turn off all unneeded

 Lights - Fans - TV's - Dishwashers - Washers - Dryers .

Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than  3 outlets, we recommend using a generator.

  The set up location must be within 50 feet of the outlet you're using.   A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers. 

Have quick and easy access to the breaker box(es), just in case there are issues.   For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,  it’s best to use at least a 9000 watt generator for each ride.  No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators!

We Generally CANNOT…

  Go up or down steep hills  Lift items over fences or bushes   Set up in gravel or dirt  Go up or down flights of stairs Also see... Preparing for us to retrieve your items And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. Asking us to move partially or fully installed  equipment will result in fees of up to 50% of the rental cost. Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points need to be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery.

Shut off all sprinkler systems while you have your rental(s) on site.

Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water.

Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour.

Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival.

We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents.

Wipe the items down prior to retrieval/return to avoid cleaning fees. Also see... Preparing for us to retrieve your items Prepping for your delivery

You can do a lot to help your delivery run more smoothly. We've gathered many helpful hints for you here. Please take the time to read each category! Also see... Preparing for us to retrieve your items We Generally CANNOT… Go up or down steep hills  Lift items over fences or bushes  Set up in gravel or dirt  Go up or down flights of stairs And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location.  

Asking us to move partially or fully installed  equipment will result in fees of up to 50% of the rental cost.

Flexible Delivery Means... You are assigned an estimated delivery window

— and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event

(and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up.

We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~

AFE will try to assign a 2-4 hour arrival window for delivery or retrieval of your rented items.

When unforeseen issues prevent Same Day service

(weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day.

For All Delivery Options

AFE must have access to the event location with enough time to set up equipment completely and safely.

If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options:

Click Here Refusal Of Delivery

When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was

included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: