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CASINO PARTY RENTAL PLANNING GUIDE

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Our AWESOME Casino Night Party is a sure bet to make your guests feel like high rollers in a luxury gaming parlor!

Everyone's a winner when we bring Vegas to your celebration!

Rent our high quality game tables are screen-printed and come with the finest accessories. Leave our competitors' folding tables behind to create the feel of a luxurious High Limit gambling parlor. 

We are a responsive, professional partner in casino entertainment, whether you want to host one game for an evening of friends learning to play -- or a room full of gaming options.  Our full service Casino Night Party includes dealers, prize management, imitation "money" cash outs for tickets, entertainers and more.

This is a perfect theme for gatherings of family and friends, girls' night out or fundraisers for a favorite charity. Contact us to uplevel your event to awesome!
In true Vegas fashion, we can also provide larger-than-life entertainment such as Walking Food Tables, Human Champagne Dresses, Stilt Walkers, Magicians, Caricature Artists, Fire Eaters, LED Dancers and Vegas Style Show Girls to add to your casino night game rentals.

  • Do you have video instructions and safety instructions?
    Yes, Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.
  • I’d like a cost estimate, what information do you need to know about my party to give me a quote?
    That's an excellent question! We are always happy to supply a quote with no obligation to you. We’ll ask you the following: • What's the date of your event? • What time does it start? • What city is the event in? • What services are you interested in (for example: Face Painter & Balloon Artist)? • How many kids, adults, teenagers will attend? It also helps to have a budget in mind. Our website offers estimated prices on many of our rental items and services, so you can browse your options and get an idea of what you’d like to rent before talking to an AFE representative. Give us a call at 614.224.9568.
  • How far in advance should I book my rentals?
    The sooner, the better! Bookings are subject to availability. Once you decide the date and time of your special event, reserve your chosen rental items to make sure you get the services and items you prefer.
  • What do you require to book an order?
    To confirm an order, we require your contact information, event details, valid credit card information and a non-refundable reservation fee. The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check. Reservations for events within 30 days -- require payment in full at time of booking. Reservations with 30+ days in advance booking -- require a minimum of 50% reservation fee. Reservations with total amounts owed under $500 -- require payment in full at time of booking. No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds. Please see our Payment Policies for complete details.
  • Can I give a gratuity to the delivery crew or entertainer?
    Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement!
  • How long can I keep my rentals?
    The rental rate is based on the number of hours you booked the item. These times will be listed on your invoice/contract.
  • I need my rentals for more than one day, how does that work?
    Please contact AFE for a cost estimate based on the multi-day rate of your rented items.
  • Do I have to do anything to prepare for the arrival of my inflatable or amusement attraction?
    Have a basic idea of the layout before we deliver your items. Keep in mind that it’s best to keep attractions close to each other. If they are too spread out, additional fees may apply to accommodate that. Think about access to water sources and electricity, if needed for your attractions. The blower motor for an inflatable must be located within 50 feet of a standard electrical outlet. If a generator is needed, let us know in advance, and we will rent you one for an additional fee. Make sure to mow the area where attractions will be placed at least 2 days before they arrive. Please make sure sprinkler systems are shut off completely and underground utilities have been marked! Please make sure you have all required permits, permissions and license fees needed before equipment is delivered. Please make sure all gates, doors and entryways are unlocked and opened for delivery. Please secure all pets AND make sure the area for setting up the attraction has been cleared of debris and pet droppings. At delivery, Awesome Entertainment will place rental equipment but will not return to set up or operate an attraction for use, unless that service is provided on the invoice.
  • Does my rented Amusement Attraction require an attendant?
    YES! When AFE delivers your Amusement Attraction, you will be asked to designate an attendant who will operate the equipment safely throughout your event. An attendant must be age 18 years or older and able to follow operating instructions. This attendant will be responsible for operating the attraction safely at all times. An attendant makes sure the number of guests using the ride doesn’t exceed the number allowed by law and may have to pause or shut down the attraction if weather conditions require it. As the Client who rented the equipment, you are responsible for making sure there is an adult operator for the entire time the attraction is being used. Some attractions clearly note that an AFE attendant is included in the base price. For others, AFE offers an attendant if desired, for an additional fee. Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.
  • Where is the best place to set up inflatable attractions and bounce houses?
    Our inflatable attractions may be set up in many different places on your property. For safe operation, the surface under an inflatable attraction must be mostly flat and relatively firm. Grass, concrete and asphalt are acceptable (not gravel, sand and mulch). Please note that we anchor these attractions by driving stakes into the ground and only use sandbags on surfaces where stakes cannot be used. An additional fee may apply for setting up equipment on a surface that doesn’t allow us to anchor the unit with stakes. Keep set up away from pools, ponds and other bodies of water. Keep set up away from power lines, low-hanging tree branches and foreign objects — and don’t set up too close to buildings. We take pride in our clean inflatables and insist that all animal yard waste must be removed before set up. Please take into consideration that prolonged installation of equipment may harm grass or similar plant surfaces. While we never want this to happen, we sometimes arrive with a delivery and encounter unique set up situations that pose a safety risk. When this happens, we reserve the right to deny set up or rental because of these unsafe or unsanitary conditions. Please see our Resource Page for PDF Instructions, and our How To section for videos for safety and general instructions.
  • Do you rent for out-of-town events?
    Yes. You may pick up rental items for out-of-town events and transport them yourself or you may make arrangements for AFE to deliver your items. We serve all of Ohio and surrounding states. Please contact an AFE representative to find out the estimated costs of delivering items to your location: 614.224.9568.
  • What do I need to supply the Entertainers?
    Beyond providing advance, clear directions to your event, Entertainer requirements vary, depending on the service. Your responsibilities should be listed in your booking contract, but please make sure to ask if your preferred Entertainer requires certain performance or operational details, or has any safety-related requirements, before finalizing your reservation! Generally, you can use the following guidelines as to what you need to supply: Face Painter: 1 table and 3 chairs per face painter Caricature Artist: 1 table and 3 chairs per artist Henna Tattoo Artist: 1 table and 3 chairs per artist Magician: an open area for the performance Characters: an open area to perform and for larger events, a secure changing room (preferably not a restroom) If the event is outside, please provide a shaded area for the performer! Characters and live entertainers may take reasonable breaks at their own discretion, and extreme heat or other conditions may prompt more frequent or longer breaks for costume considerations. Also see... Preparing for us to retrieve your items Prepping for your delivery
  • Do I need to book minimum quantities on anything?
    Most items don’t require minimums, but AFE may add surcharges for rentals that need to be delivered. And your purchase of some items may come packaged in amounts determined by the manufacturer.
  • Is your equipment CLEAN?
    YES! We pride ourselves on renting clean and sanitized equipment to our Clients. Do I need to clean my items before I return them? Yes! Our rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI, SAND OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse. Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and other water activities before we arrive to retrieve them. Don't want to do detail cleaning after your event? Check out our Prepaid Cleaning Waivers.
  • Our venue is requesting Certificate of Insurance. Will that be a problem?
    Not a problem! We are fully insured. You can download a certificate of our general liability insurance at www.columbusparties.com/planning-resources. Call us for the password. Additional insurer may have a service fee. No fee for a general certificate.
  • How many tables fit under a tent? Do you have tent seating charts?
    Click Here to see our seating charts for the variety of tents we offer for parties and events. General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery! In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top. Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.
 Items must be cleaned prior to our arrival. 
Items must be folded and stacked prior to our arrival.
 Deliveries and retrievals occur at curbside or entryway. Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck. Never tape, glue or staple items to our chairs, tables or tents! Also see... Preparing for us to retrieve your items Prepping for your delivery






  • Do I need electric for my equipment?
    Most of the items that you rent from AFE will require a power supply. You will find the number of outlets needed on your invoice and on your contract. You can also check the Logistics section under the product description on our website. If you don't have electric access within 50 feet of the set up location, we recommend renting a generator from us. Power/Electric Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…
 turn off all unneeded 
Lights - Fans - TV's - Dishwashers - Washers - Dryers
. Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than
 3 outlets, we recommend using a generator. 
 The set up location must be within 50 feet of the outlet you're using.

 A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers.
 Have quick and easy access to the breaker box(es), just in case there are issues.

 For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,
 it’s best to use at least a 9000 watt generator for each ride.
 No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators!
  • How to prep your site for your rentals...
    We Generally CANNOT… 
 Go up or down steep hills
 Lift items over fences or bushes 
 Set up in gravel or dirt
 Go up or down flights of stairs Also see... Preparing for us to retrieve your items And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost. Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points need to be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery. Shut off all sprinkler systems while you have your rental(s) on site. Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water. Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour. Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival. We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents. Wipe the items down prior to retrieval/return to avoid cleaning fees. Also see... Preparing for us to retrieve your items Prepping for your delivery
  • Prepping for your delivery
    You can do a lot to help your delivery run more smoothly. We've gathered many helpful hints for you here. Please take the time to read each category! Also see... Preparing for us to retrieve your items We Generally CANNOT… Go up or down steep hills
 Lift items over fences or bushes 
Set up in gravel or dirt
 Go up or down flights of stairs And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost. Flexible Delivery Means... You are assigned an estimated delivery window — and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event (and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up. We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for delivery or retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Delivery Options AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal Of Delivery When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Power/Electric Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…
 turn off all unneeded 
Lights - Fans - TV’s - Dishwashers - Washers - Dryers
. Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than
 3 outlets, we recommend using a generator. 
 The set up location must be within 50 feet of the outlet you're using.

 A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers.
 Have quick and easy access to the breaker box(es), just in case there are issues.

 For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,
 it’s best to use at least a 9000 watt generator for each ride.
 No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators! Adult Supervision Operators/Attendants are not included with our attractions, unless listed on your invoice. We do not provide Lifeguards. Ohio law requires dedicated Adult Supervision at all times for amusement attractions, and a Lifeguard is required on most water attractions. Ohio Law states each Rider must obey all warnings and directions and refrain from behaving or acting in a manner that may cause or contribute to injuring himself or other people while occupying an amusement ride. O.R.C. 993.08(A)(2), Rule 901:9-1-07(A)(1) General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery! In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top. Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.
 Items must be cleaned prior to our arrival. 
Items must be folded and stacked prior to our arrival.
 Deliveries and retrievals occur at curbside or entryway. Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck. Never tape, glue or staple items to our chairs, tables or tents!





 Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points must be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery. Shut off all sprinkler systems while you have your rental(s) on site. Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water. Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour. Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival. We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents. Wipe the items down prior to retrieval/return to avoid cleaning fees. Not Included, Unless Otherwise Noted On Your Invoice Attendants - Water Hoses - Generators Water is never included for Dunk Tanks or any water attractions. Prizes are not included, unless ordered. General Safety See All FAQs Click Here Also See Preparing for us to retrieve your items Remember... Decide on BEST installation location prior to our arrival. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost.
  • Can I use Well Water on your equipment?
    Many rental companies in Ohio do not permit you to use Well Water with their equipment. We do our best to accommodate our awesome Well Water clients. Well Water can have a negative impact on our inflatables and dunk tanks, sometimes immediately. Non-filtered Well Water can include iron, rust and salt, often creating dirty stains, streaks or a white film on equipment. The special cleaners that we must use to remove these marks also wear considerably on these units. Plus, it sometimes takes us up to 6 hours to properly clean an attraction stained by Well Water. We may permit Well Water to be used on the inflatables that we allow to be used Wet, as well as our Dunk Tanks, where other non-awesome companies won't. But for us to make this special accommodation, we charge a $199+ Well Water Fee. This fee covers the replacement of liners that can't be cleaned, as well as the additional time it takes to clean items when iron stains and other negative effects appear on the unit. We understand some clients have amazing filter systems. However, we've discovered that outdoor water connections often bypass these systems, pumping out unfiltered Well Water. Sometimes the filter systems themselves cause a film or faded look on a unit's vinyl over time. On some items, we may decline your request to use Well Water for numerous reasons. These may include the fact that the liners on these items are hard to replace, the unit is new or we don't want certain colors to fade. If Well Water is your only option, you may want to consider renting other inflatables on our web site that can be used with Well Water. On the product page under pricing, you often see this statement: "If Well Water is used, a $199 fee will apply. If item was used wet or with Well Water, without disclosing this intended use at time of booking, you will be charged $200 to $499+ (or more, depending on cleaning needs or damage) when item is returned. No exceptions." We thank you in advance for your understanding in this matter.
  • Will my rented inflatable kill my grass?
    AFE’s delivery and retrieval teams do their best to install and secure equipment with the least amount of impact on lawns and other surfaces. Our first priority is that you, your family and guests enjoy our rides safely, which means our inflatables must be located on mostly flat, relatively firm surfaces that include grass, concrete and asphalt. We cannot install inflatables on gravel, sand or mulch. We are required by law to anchor inflatables securely to the ground in specific ways, and the best way to do that is by tying equipment to stakes that are driven into the ground. The holes stakes leave behind usually repair themselves in a short time. If we absolutely cannot secure equipment with stakes, we will use sandbags, but there will be an additional charge for this option. Your planning will play a big part in determining whether your rented inflatable will damage your lawn, and each location varies in weather conditions, type of grass, amount of moisture and length of time the equipment is installed. The longer a ride is set up, the greater the danger that grass or other plant surfaces will be impacted. We recommend that you locate a bounce house or other large equipment in more shaded areas, which are less likely to already be stressed by too much sun and heat. The healthier the grass, the more resilient it will be to potential short term damage. After our equipment is removed, you can water that area of lawn to help the grass repair itself naturally within a few days. Please consider these other factors: A water slide or other water element is likely to cause muddy areas on lawns or other surfaces. AFE is not responsible for the natural wear and tear on any surfaces through the use of our equipment. AFE cannot install equipment near pools, ponds, other bodies of water, buildings or under overhead hazards such as utility lines, low-hanging tree branches or other foreign objects. Grass in lawns and fields must be mowed at least 3 days before our equipment is set up, and we insist that all animal yard waste must be removed before we arrive to install our rides and attractions. Please be warned that we sometimes arrive with a delivery and encounter unique set up situations that pose a safety risk, either to the equipment or to riders. When this happens, we will do our best to accommodate your event needs, but we reserve the right to deny set up or rental because of these unsafe or unsanitary conditions.
  • What do you require to book an order?
    To confirm an order, we require your contact information, event details, valid Credit Card information and a non-refundable reservation fee. The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check. Reservations for events within 30 days -- require payment in full at time of booking. Reservations with 30+ days advance booking -- require a minimum of 50% reservation fee. Reservations for total amounts under $500 -- require payment in full at time of booking. No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds. Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please see our Payment Policies for complete details.
  • How can I pay for my rentals?
    We accept Cash, Check, PayPal, Debit and all major Credit Cards. And check out our Gift Cards -- a great way to send a fun surprise without worrying about sizes to fit or which superheroes are today's favorites! The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check. Reservations for events within 30 days -- require payment in full at time of booking. Reservations with 30+ days advance booking -- require a minimum of 50% reservation fee. Reservations with total amounts under $500 -- require payment in full at time of booking. No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds. Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please see our Payment Policies for complete details.
  • When is my final balance due?
    After paying your deposit/reservation fee, all outstanding balances are due fourteen (14) days prior to your event reservation date. Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please see our Payment Policies for complete details.
  • I did not use all of my items, so will I get a refund?
    You are paying to reserve your exclusive access to certain rental items so that AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items -- or not. If you decide not to use your rented items or to use them only a small amount, that's your choice. Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food-safe. Your rental fees cover these and other costs of making items available to you in the best condition possible. Purchased supplies are non-refundable and non-returnable, including concession supplies, foam, prizes, bubble juice and other purchased items. AFE may remove these items from your event if left with the equipment, but no refunds will be given. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here
  • If I need to cancel, do I get a refund?
    Sorry no refunds on canceled orders for any reason . Upon receipt of the retainer/deposit, AFE will reserve the time, date and services outlined in your invoice, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once received. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. We may give a company credit due to weather issues, if we receive proper notice. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here
  • Do you deliver?
    While you can pick up many of our smaller items at our warehouse by using our WILL CALL service, we do offer delivery services on most rental items. Rates vary depending on the specifics of the items, distance and timing of deliveries. Please contact an AFE representative for a cost estimate at 614.224.9568. Please see our Delivery Options for complete details. Also see... Preparing for us to retrieve your items Prepping for your delivery
  • What are your delivery/retrieval options?
    We offer a variety of delivery options to accommodate your needs. Please review your options here. Flexible Delivery Means... You are assigned an estimated delivery window — and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event (and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up. We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~ AFE will try to assign a 2-4 hour window for delivery or retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Delivery Options AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal Of Delivery When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips!
  • What are your delivery fees and distances fees?
    AFE produces some 3,000 events each year, throughout Ohio and into surrounding states. Our standard practices help ensure timely, trouble-free deliveries and awesome events! Our Standard Delivery Option provides the basic fees and services that we build on to meet YOUR unique party needs. For complete and updated Delivery Options, including our ability to accommodate SPECIAL delivery date, time and location requests, Click Here. Free and Standard Delivery/Retrieval Option: * There is NO Delivery/Retrieval fee for most equipment orders over $499 to a Columbus, Ohio, Residential address; our fee for Delivery of Orders Under $499 starts at $49. * A Distance fee will be applied after 20 miles, added to any other fees. * Live entertainment, supplies and certain other items do not count toward the minimum order requirements for Free Delivery/Retrieval. * At AFE's discretion, delivery may be arranged the 1-3 days/nights before your event if held at a private residence, event facility or secure location -- at no additional rental cost to you. * AFE will assign a 4-6 hour delivery window, between 7 a.m. and up to 30 minutes prior to the scheduled start time of your event. * AFE must have access to the event location, with enough time to set up equipment completely and safely. If not, and if AFE works to accommodate the Client, AFE will not be held responsible for an event’s late start. * For certain types of events, AFE has the discretion to add a set up charge if additional staff is required to complete a safe set up in time for the event’s scheduled start. * Under both Free and Standard Delivery options, AFE might not retrieve equipment immediately after your event ends. * Retrieval times will occur at the end of the Client’s rental period or in the following hours, sometimes over the next few days. * A Client is responsible for rented equipment until it is retrieved by AFE or returned to Will Call. We offer a variety of Specialty Delivery/Retrieval Options for a variety of fees, offering flexibility in delivery date, time and location. Click Here to find the best Delivery Options for your event. * Your event location must be ready and accessible at the time of delivery. *The space designated for AFE equipment must be suitable for safe set up and operation, pursuant to Ohio law. If a designated location is not satisfactory for the safe operation of rented equipment, AFE has the right to refuse to set up and/or leave that equipment. Please note that AFE may apply additional fees for deliveries/retrievals to indoor events, sites with difficult access, during late night or early hours, and for certain types of equipment that must be transported by trailer or box truck. Also see... Preparing for us to retrieve your items Prepping for your delivery
  • What do you do for late-night pick ups?
    If the items can't be left overnight, we can arrange to pick up items after normal business hours. Please contact an AFE representative to estimate the cost of this service. "What are your delivery fees and distance fees?" Click Here Also see... Preparing for us to retrieve your items Prepping for your delivery
  • I may need my items to be picked up at a specific time, how would that work?
    We can arrange to deliver and pick up equipment at specific times. However, there is an additional fee for arranging our other deliveries to accommodate your schedule. Please contact an AFE representative for a cost estimate. What are your delivery fees and distance fees? Click here Please Note: AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE will not be held responsible for an event’s late start. Also see... Preparing for us to retrieve your items
  • Prepping for your delivery
    You can do a lot to help your delivery run more smoothly. We've gathered many helpful hints for you here. Please take the time to read each category! Also see... Preparing for us to retrieve your items We Generally CANNOT… Go up or down steep hills
 Lift items over fences or bushes 
Set up in gravel or dirt
 Go up or down flights of stairs And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost. Flexible Delivery Means... You are assigned an estimated delivery window — and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event (and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up. We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for delivery or retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Delivery Options AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal Of Delivery When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Power/Electric Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…
 turn off all unneeded 
Lights - Fans - TV’s - Dishwashers - Washers - Dryers
. Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than
 3 outlets, we recommend using a generator. 
 The set up location must be within 50 feet of the outlet you're using.

 A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers.
 Have quick and easy access to the breaker box(es), just in case there are issues.

 For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,
 it’s best to use at least a 9000 watt generator for each ride.
 No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators! Adult Supervision Operators/Attendants are not included with our attractions, unless listed on your invoice. We do not provide Lifeguards. Ohio law requires dedicated Adult Supervision at all times for amusement attractions, and a Lifeguard is required on most water attractions. Ohio Law states each Rider must obey all warnings and directions and refrain from behaving or acting in a manner that may cause or contribute to injuring himself or other people while occupying an amusement ride. O.R.C. 993.08(A)(2), Rule 901:9-1-07(A)(1) General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery! In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top. Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.
 Items must be cleaned prior to our arrival. 
Items must be folded and stacked prior to our arrival.
 Deliveries and retrievals occur at curbside or entryway. Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck. Never tape, glue or staple items to our chairs, tables or tents!





 Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points must be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery. Shut off all sprinkler systems while you have your rental(s) on site. Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water. Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour. Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival. We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents. Wipe the items down prior to retrieval/return to avoid cleaning fees. Not Included, Unless Otherwise Noted On Your Invoice Attendants - Water Hoses - Generators Water is never included for Dunk Tanks or any water attractions. Prizes are not included, unless ordered. General Safety See All FAQs Click Here Also See Preparing for us to retrieve your items Remember... Decide on BEST installation location prior to our arrival. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost.
  • Preparing for us to retrieve your rented items
    It's time to say goodbye to the fun until your next awesome event. You can do a lot to help your retrieval run more smoothly. We've gathered many helpful hints for you here. Please take a moment to read each category, to avoid additional fees and misunderstandings. Also see... Prepping For Your Delivery Prepping For Our Arrival Gather all pieces together, such as balls, bean bags, scoops, extension cords and other accessories. Remove any personal items from the area and check for items inside the rides. Cleaning Wipe down all your rental items and gather them all in one place. Don't forget to empty any leftover food from the concession machines! Doors/Gates Unlock gates, doors and entryways prior to our arrival. For indoor set ups, remove the middle bar from double-door frames (if applicable) before we get there. Pet Stuff Secure all pets and totally remove all pet droppings from the set up area. Table & Chairs Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our retrieval service.
 Items must be cleaned prior to our arrival, so wipe them down. 
Items must be folded and stacked before we get there.
 Like deliveries, retrievals occur at curbside or entryway. Items must be brought to the driveway, loading dock or the closest retrieval point accessible by truck. This will help you avoid additional fees. Tents Make sure everything is removed from under the tent: chairs, tables and other miscellaneous items. Don’t forget to remove any decor that was attached to the tent. This will help you avoid additional fees. If heavy rain occurs, knock off water that's collected on the tent top. Do not poke any holes in a tent! Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect or from attaching items to our equipment. Wet Inflatables Please inflate and drain the water out of the inflatable to let it air dry as long as possible. Wipe it down prior to our arrival. This will help you avoid additional fees. Dunk Tanks Drain the water out of the dunk tank and wipe it down. Please have all the balls and other parts stacked together, prior to our arrival. This will help you avoid additional fees. Flexible Retrieval Means... You are assigned an estimated retrieval window — usually we'll text you on the day before your retrieval — with date/time subject to change at a moment’s notice, depending on many factors. We might retrieve the day of your event or up to 2+ days following your event), unless noted otherwise in your reservation. Same Day/Time Sensitive Retrieval Means... ~ This option should be selected ONLY when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Retrieval Options AFE must have access to the event location with enough time to completely retrieve all equipment safely! If not, AFE is not responsible for any event delays, additional venue fees, fine or penalties. (Remember: Not all rentals include tear down with retrieval, so have things ready for our arrival.) I Need To Upgrade My Retrieval Option Flexible Retrieval won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal of Retrieval When access or entry is denied, or if we can't retrieve a particular item, you may be required to return it during our Will Call hours. If we come back for it, there will be additional fees. You will also be charged significant additional fees until the item is returned to our warehouse -- either by our retrieval team or returned by you during our Will Call Hours. Delays If we don't have access to the event site or if the site isn’t ready for our retrieval and we are prevented from retrieving our equipment as planned, we make NO refunds. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. If we leave, there will be additional charges for us to return, and we may have to reschedule for another day, perhaps as much as a week later. You will be billed for that additional time of possession as a rental. AFE is not responsible for any delays, additional venue fees, fines or penalties. Missing Items or Unreturned Items Oops! An item comes up missing! If an item is missing, unreturned or damaged, you will be billed for it. If you find the item within 3 days, you may return it for a refund, if we charged you a replacement fee. There may be additional rental fees and processing fees for such. You may be held civilly and criminally liable for missing/damaged items under the Ohio Revised Code, and you are required to file a police report and/or fully cooperate with all attempts to locate missing items. Can I Give a Tip to The Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources See All FAQs Click Here Also See Prepping For Your Delivery
  • Do I need to book minimum quantities on anything?
    Most items don’t require minimums, but AFE may add surcharges for rentals that need to be delivered. And your purchase of some items may come packaged in amounts determined by the manufacturer.
  • Do you offer Customer Pick Up and Returns (Will Calls)?
    Yes, you may use our Will Call service to pick up or return many of our smaller rental items. These items include concession machines, red carpets, pop up tents, chairs, tables, stanchions, most carnival games, coolers and smaller inflatable attractions and games. Please see the Will Call section for more details.
  • Do you offer customer Pick Up and Returns (Will Calls)?
    Yes, you may use our Will Call service to pick up or return many of our smaller rental items. These items include concession machines, red carpets, pop up tents, chairs, tables, stanchions, most carnival games, coolers and smaller inflatable attractions and games. Please arrive at least 30 minutes to 1 hour before our Will Call closing times! Please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here
  • Tips to prepare for your Will Call Order
    Please review these tips to help you with our Will Call Process. Will Call orders are self service, meaning you are required to pick up your items, clean them, set them up, pack them back up and return them to our warehouse. So plan accordingly. For larger items, you may need 1-2 helpers. We might have AFE Team members available to load and unload your vehicle when you pick up and return your items, but we cannot guarantee that, so we highly recommend that you bring 1-2 helpers. How To: Review our How To Video Section at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Recommendations: Arrive at least 30 minutes to 1 hour prior to closing time Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients Have your vehicle completely cleaned and cleared out Have your state-issued ID ready Know which name is on the account (reservation) Vehicle Recommendations: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Bounce Houses Large SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Obstacle Courses Large Van, Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Slides Large Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you. DIY Foam Parties Medium and Large Size Cars. If NO PIT is rented, our foam parties can usually fit in back seats and most trunks. Concession Machines Medium and Large Size Cars. These can usually fit in back seats and most trunks. Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches Pick Up Truck, Trailer or Box Truck. Most of these will NOT fit into an SUV for transport Dunk Tanks A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. 60 Inch Round Tables Pick Up Truck, Trailer or Box Truck. These will NOT fit into an SUV, Van, or Large Cargo Van 6 Ft,, 8 Ft and 48 Inch Round Tables Small quantities under about a dozen should fit in a Large SUV. Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables. Folding Chairs Usually 50 or fewer can fit in a large SUV. For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Air Dancers Medium and Large Size Cars. These can usually fit in back seats and in most trunks. Gas Grills Our grills do not fold. Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. It's best to bring a buddy with you. Sumo Suits Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars. These can usually fit in back seats. But they usually don't fit in trunks. High Strikers A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. Most Carnival Games Standard SUV, Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. LED Equipment 1-2 Cubes (alone) usually fit into a large SUV. 1-2 Benches (alone) usually fit into a Large SUV. LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Large Orders and/or Large Items: Are you picking up lots of items, and/or large items? If so, we highly recommend a Pick Up Truck, Trailer or Box Truck! Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Will Call Hours: Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. Disclaimer We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this. Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts. Photo Examples To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs. 25 resin chairs (above) 25 Standard Folding Chairs (above) Example of Bounce house & Bounce House Combo (above) Example of Small Sized Obstacle Course (above) Example of Large Sized Obstacle Course (above) Example of a Water Slide/Dry Slide (above) Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up. Don't Forget To... Review our How To Video Section at: www.columbusparties.com/howto Review our PDF Instructions at: www.columbusparties.com/planning-resources
  • What type of vehicle should I bring to pick up my order?
    Will Call orders are self service, meaning you are required to pick up your items, clean them, set them up, pack them back up and return them to our warehouse. So plan accordingly. For larger items, you may need 1-2 helpers. We might have AFE Team members available to load and unload your vehicle when you pick up and return your items, but we cannot guarantee that, so we highly recommend that you bring 1-2 helpers. Vehicle Recommendations: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Bounce Houses Large SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Obstacle Courses Large Van, Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Slides Large Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you. DIY Foam Parties Medium and Large Size Cars. If NO PIT is rented, our foam parties can usually fit in back seats and most trunks. Concession Machines Medium and Large Size Cars. These can usually fit in back seats and most trunks. Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches Pick Up Truck, Trailer or Box Truck. Most of these will NOT fit into an SUV for transport Dunk Tanks A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. 60 Inch Round Tables Pick Up Truck, Trailer or Box Truck. These will NOT fit into an SUV, Van, or Large Cargo Van 6 Ft,, 8 Ft and 48 Inch Round Tables Small quantities under about a dozen should fit in a Large SUV. Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables. Folding Chairs Usually 50 or fewer can fit in a large SUV. For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Air Dancers Medium and Large Size Cars. These can usually fit in back seats and in most trunks. Gas Grills Our grills do not fold. Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. It's best to bring a buddy with you. Sumo Suits Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars. These can usually fit in back seats. But they usually don't fit in trunks. High Strikers A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. Most Carnival Games Standard SUV, Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. LED Equipment 1-2 Cubes (alone) usually fit into a large SUV. 1-2 Benches (alone) usually fit into a Large SUV. LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Large Orders and/or Large Items: Are you picking up lots of items, and/or large items? If so, we highly recommend a Pick Up Truck, Trailer or Box Truck! Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need. Will Call Hours: Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. Disclaimer We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this. Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts. Photo Examples To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs. 25 resin chairs (above) 50 Standard Folding Chairs (above) Example of Bounce house & Bounce House Combo (above) Example of Small Sized Obstacle Course (above) Example of Large Sized Obstacle Course (above) Example of a Water Slide/Dry Slide (above) Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up. Recommendations: Arrive at least 30 minutes to 1 hour prior to closing time Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients Have your vehicle completely cleaned and cleared out Have your state-issued ID ready Know which name is on the account (reservation) Don't Forget To... Review our How To Video Section at: www.columbusparties.com/howto Review our PDF Instructions at: www.columbusparties.com/planning-resources
  • Do I have to pick up my order myself or can I send someone else?
    You may designate someone else to pick up your order. That person will need a valid photo ID and must know the name on the booking reservation. Whoever picks up the rental must be prepared to settle any remaining balance owed on the account and to sign a rental agreement. Those picking up rentals are responsible for loading and unloading their own vehicles, and for any damage or injury that may occur during transport of rented items. Please have them arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July For Tips & Vehicle Suggestions on picking up your items click here
  • What are your Will Call hours?
    Please arrive at least 30 minutes to 1 hour prior to our Will Call closing times! Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Note that our Will Call hours are different than our office hours. Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here
  • What happens if I am late returning my rentals?
    Late returns will be charged a half-day rental rate for each day past their contracted rental period. We may also charge late fees and retrieval fees.
  • Are there any cleaning fees?
    We expect you to use our inflatables and amusement equipment responsibly. Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after this type of routine use, although you are asked to wipe the unit free of debris before its return. Before your event, you’ll receive general rules for operating our equipment, alerting you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules. Among these rules: under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.
  • What happens if I have missing or damaged items when I return my order?
    If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours. You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged or broken items. Please note that Awesome Entertainment may offer you a Damage Waiver as part of the reservation process.
  • What should I do if I receive my order and items are missing or damaged?
    We do our best to make sure your order is complete and that we provide you with the highest quality items in good working order. If you discover missing or damaged item(s) after you pick up your rental, please contact us immediately at 614.224.9568 so we can note that on your account and make arrangements to replace the item(s), if needed. We strongly encourage you to inspect ALL equipment before leaving our warehouse. If you call after hours, please leave us a message and phone number so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of items if we find out about them AFTER your event. If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.
  • Do I need to clean my items before I return them?
    Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI, SAND OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse. Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and other water activities before we arrive to retrieve them.
  • What is your address?
    Our warehouse address is also our mailing address: Awesome Family Entertainment LLC 1250 Memory Lane N. Columbus, Ohio 43209 614.224.9568 For Will Call Orders: Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here
  • What are your office hours?
    Our entertainment and rental hours are not our office hours. We party when you do! AFE Business Office Hours: Monday through Friday: 8:30 a.m. - 5:30 p.m. Saturday: 10 a.m. - 1 p.m. (phone only) Sunday: Closed Please note our Will Call hours are different than our business office hours.
  • What are your Will Call hours?
    Our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m. Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed Tues & W ed Please arrive at least 30 minutes to 1 hour before our Will Call closing times! Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo.
  • What is your address?
    Our warehouse address is also our mailing address: Awesome Family Entertainment LLC 1250 Memory Lane N. Columbus, Ohio 43209 614.224.9568
  • What is your office phone number?
    Our office number is 614.224.9568. Party & Event Experts Since 1996!
  • When should I cancel, because of weather or other issues? (WITH Weather Waiver)
    Please review your actual contract for your final terms before signing, paying, or before acting on the the below info. WEATHER WAIVER If purchased and paid for (or with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee. Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies. Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event. Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date): For events with Same Day Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit. If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used. For events with Flexible Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms. For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event. When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information. Acceptable Causes of Event Cancellation: If an outdoor event: Extreme heat warning for event area Rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided National disaster impacts the event area Government health orders prevent this event Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof) Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase): If the event has been rescheduled previously If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency If there are weather issues on the day of the event, other than those cited above If particular guests cannot attend the event for any reason, other than the exceptions noted above Venue issues that are not mentioned above Failure of venue or Lessee to secure permits, permissions or similar actions Electrical or water issues that are not mentioned above Poor planning on Lessee’s part Lessee’s breach of contract If equipment has already been delivered or services have already been rendered Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized. AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver. Substitutions Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations: Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition. AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers. With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge. AFE Discretion in Rescheduling, Substitutions, Weather Waiver If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following; Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services; Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area; Any community health risk threatening well-being of Lessee, event attendees or AFE personnel; Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted.
  • When should I cancel because of weather or other issues? (WITHOUT Weather Waiver)
    Please review your actual contract for your final terms before signing, paying, or before acting on the the below info. All pre-payments are considered booking fees and/or non-refundable retainers. If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event. For events with Same Day Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery. For events with Flexible Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday.
  • What if AFE cannot fulfill my rental needs?
    In the unlikely event that AFE cannot fulfill your order, we will let you know as soon as possible – usually within two (2) business days of your initial booking – and we will help you find suitable alternatives, where available. If we can’t help you find a comparable substitute for what you need, charges may be refunded.
  • I did not use all of my items, so will I get a refund?
    You are paying to reserve your exclusive access to certain rental items so that AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items -- or not. If you decide not to use your rented items or to use them only a small amount, that's your choice. Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food-safe. Your rental fees cover these and other costs of making items available to you in the best condition possible. Purchased supplies are non-refundable and non-returnable, including concession supplies, foam, prizes, bubble juice and other purchased items. AFE may remove these items from your event if left with the equipment, but no refunds will be given.
  • What do we do if it begins to rain during our event?
    Ask all guests to leave the inflatable attraction, then unplug the blower and cover it while the inflatable deflates. Once the rain stops, plug the blower back in and wipe down any wet surfaces. The vinyl is very slippery when wet, so wiping it dry helps your guests avoid slipping. This is an important step because kids just want to have fun and will rush back in to enjoy the attraction, even if it just rained. Mechanical items and water-sensitive items may not be used in the rain; these must be shut down and covered up. Please see our Inflatable Safety Instructions Video, as well as our Resource page for details on safe operation of your rental equipment.
  • Are your amusement attractions Licensed?
    YES! Our attractions and equipment are licensed, registered and insured. ALL inflatable rides are inspected annually by the State of Ohio's Division of Amusement Ride Safety & Fairs, and use of our equipment is monitored throughout the year. Safety is our top priority. Please click here for details about our insurance coverage, safety policies and waivers.
  • Is your equipment CLEAN?
    YES! We pride ourselves on renting clean and sanitized equipment to our Clients.
  • Do I need to clean my items before I return them?
    Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse. Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and water activities prior to our arrival to retrieve them.
  • Are there any cleaning fees?
    We expect you to use our inflatables and amusement equipment responsibly. Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after routine use of this type although you are asked to wipe the unit free of any debris. Before your event, you’ll receive general rules for operating our equipment, which will alert you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules. Under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.
  • What happens if a guest at my event becomes ill, upset or misbehaves?
    We are entertainers and event staff, NOT childcare providers. Please do not leave children unattended. AFE's entertainers or event staff will not supervise or discipline them. A parent or host is responsible for addressing any guest behavior or health issues. We encourage children to behave while they enjoy our attractions, but hosts are responsible for monitoring and taking charge of children who are not behaving or who do not want to participate in party activities. State law requires a ride operator to make sure that rental equipment is used safely -- and the law directs an attendant to discontinue or shut down any regulated ride if it cannot be enjoyed responsibly. Failure to do so is a misdemeanor under Ohio law.
  • Are you insured?
    YES! Awesome Family Entertainment LLC is fully insured for general liability coverage. We’re insured by a top-rated insurance company, approved by the State of Ohio's Division of Insurance, and our coverage meets or exceeds state minimum requirements. Carrying insurance does not imply our legal responsibility in any circumstance — and we are only responsible for our own negligence, not yours. With advance notice, and for a prepaid processing fee, your organization may be named as an additional insured on our policy for your event. Please request this service at least 10 days prior to the day of your event, and we will be happy to accommodate. Please click here for details about our insurance coverage, safety policies and waivers.
  • What happens if I am late returning my rentals?
    Late returns will be charged a half-day rental rate for each day past their contracted rental period, as well as any additional retrieval fees.
  • What is the Damage Waiver?
    As the Client, you are responsible for returning rented items in the same condition they were received. We expect reasonable wear and tear of items from ordinary use, but you are liable for the repair or replacement costs of any damaged or lost items. Adding a Damage Waiver, for a fee of 10% of your total rental order, will usually cover any costs of repairing accidental breakage. The Damage Waiver is non-refundable. And please note the Damage Waiver does NOT cover the replacement cost of any rented item that is lost. You may decline the optional coverage, but if the Damage Waiver is declined or not applicable to your rented items, you are responsible for all charges relating to the damage or loss of rental items under all circumstances, as noted above. And you must agree to furnish a police report to AFE upon request, if needed. What the damage waiver is NOT: Coverage for damage due to neglect, misuse, mishandling or abuse Coverage for lost or stolen items Coverage in lieu of applicable insurance Specific circumstances NOT covered by the damage waiver: Loss of rented items or accessory equipment, regardless of circumstance, including loss related to its operation Overloading or exceeding the rated capacity of equipment Use of electrical current provided by any source other than an electric utility Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse Tampering with items or equipment after installation by AFE, including tents, dance floors or staging Tampering with rented gas or electric appliances Any damage rendering AFE linens unsuitable for future rental, including burns, tears, permanent stains and other irreversible condition For details, please see section 4 of our rental agreement.
  • What is your Weather Waiver?
    We offer an optional Weather Waiver for items rented from Awesome Entertainment. This allows you to pay a 10% fee to reschedule your event as late as 1-3 days prior delivery or to substitute items that can better fit indoors. Our Weather Waiver covers: If an outdoor event: Extreme heat warning for event area OR rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized National disaster impacts the event area Governmental orders prevent the event Snow Emergency Level 2 or Level 3 issued on the day of scheduled delivery, prior to 11 a.m. Water or power issue caused by a power company prevents the event To see all details concerning our Weather Waiver, see section 2 of our Contract for Services. Add this waiver and you don't have to worry about the weather until the day before we deliver your equipment! Schedule your event ASAP, requires advance booking to add the weather waiver! Learn about our other waivers here See all Weather Waiver terms here
  • What is your Prepaid Cleaning Waiver?
    We offer an optional Prepaid Cleaning Fees Waiver for items rented from Awesome Entertainment. This allows you to pay a 10% fee that waives standard cleaning fees. No need to clean your items after your event. Saves you time and helps you budget accurately. ​ When a Prepaid Cleaning Fees Waiver is added, AFE will not bill Lessee for cleaning the following individual items or sets of items within these time frames: Inflatable ride cleaned in 1 hour or less Non-ride inflatable cleaned in 30 minutes or less Empty concession or food machine cleaned in 30 minutes or less Carnival game cleaned in 30 minutes or less Carnival ride cleaned in 30 minutes or less All chairs/tables in a single rental order cleaned in 15 minutes or less Any items not listed above cleaned in 30 minutes or less If the cleaning time for any rental item covered by this awesome waiver exceeds the time limit set above, the resulting cleaning fee will be $25 per 30 minutes or part thereof, instead of the standard $75 per 30 minutes or part thereof. To see all details concerning our Prepaid Cleaning Fees Waiver, see section 5 of our contract. Add this waiver and you can relax after your awesome celebration and not to worry about cleaning your rented items! Learn about our other waivers here See all Prepaid Waiver terms here
  • What happens if I have missing or damaged items when I return my order?
    If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours. You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged/broken items. Please note that Awesome Entertainment may offer a Damage Waiver for your rental.
  • What should I do if I receive my order and items are missing or damaged?
    We do our best to make sure your order is complete and provide you with the highest quality items in good working order. If you discover missing or damaged items upon delivery, please contact us immediately at 614.224.9568 so we can note that on your account and make arrangements to replace the item(s), if needed. If you call after hours, please leave us a message so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of delivered items if we find out AFTER your event. If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.
  • I need to cancel, can I get a refund?
    Sorry no refunds on canceled orders for any reason . Upon receipt of the retainer, AFE will reserve the time, date and services outlined in your invoice, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once received. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. We may give a company credit do to weather issues with proper notice. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here
  • What does the contract say about general cancellations?
    Please review the actual contract for your final terms before signing and/or paying. Section 1: (In part) Upon receipt of the retainer, AFE will reserve the time, date and services outlined in Invoice #_________. Therefore, all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once the agreement has been received or physically signed by Lessee or when payment arrangement has been accepted by AFE. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. Section 2: Rescheduling, Substitutions and Weather Waiver If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event. For events with Same Day Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery. For events with Flexible Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday.
  • What is AFE's Weather Waiver?
    Please review the actual contract for your final terms before signing and/or paying. Section 1: (In part) Upon receipt of the retainer, AFE will reserve the time, date and services outlined in Invoice #____________. Therefore, all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once the agreement has been received or physically signed by Lessee or when payment arrangement has been accepted by AFE. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. Section 2: WEATHER WAIVER If purchased and paid for (or secured with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee. Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies. Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event. Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date): For events with Same Day Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit. If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used. For events with Flexible Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms. For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event. When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information. Acceptable Causes of Event Cancellation: If an outdoor event: Extreme heat warning for event area Rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided National disaster impacts the event area Government health orders prevent this event Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof) Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase): If the event has been rescheduled previously If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency If there are weather issues on the day of the event, other than those cited above If particular guests cannot attend the event for any reason, other than the exceptions noted above Venue issues that are not mentioned above Failure of venue or Lessee to secure permits, permissions or similar actions Electrical or water issues that are not mentioned above Poor planning on Lessee’s part Lessee’s breach of contract If equipment has already been delivered or services have already been rendered Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized. AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver. Substitutions Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations: Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition. AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers. With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge. AFE Discretion in Rescheduling, Substitutions, Weather Waiver If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following; Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services; Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area; Any community health risk threatening well-being of Lessee, event attendees or AFE personnel; Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted.
  • What is the Contract Cancellation and Termination?
    Please review the actual contract for your final terms before signing and/or paying. Section 3: Contract Cancellation and Termination Lessee may cancel this agreement and end any further payment obligations by notifying AFE in writing of Lessee’s intent to cancel at least 120 or more days before the date of the scheduled reservation, __________ (date). That cancellation will be Lessee’s agreement to forfeit its deposit and any money already paid for special orders, fees or other advance order items. If a deposit has not yet been paid, the full amount of that deposit must be paid before cancellation of this agreement is final. Lessee may cancel this agreement fewer than 120 days before the date of the scheduled reservation, ___________ (date), by which action Lessee agrees to pay AFE, in full, the balance remaining on the contract, as well as to forfeit any money already paid, including the cost(s) of special order(s) and/or third-party expenses incurred by AFE in good faith at the direction of Lessee, pursuant to Lessee’s booking. No refunds will be made for a client’s refusal of AFE’s delivery of equipment or services or for a client’s failure to pick up items scheduled for Will Call. Either AFE or Lessee may terminate this agreement for the following reasons without refund, and Lessee will owe AFE any outstanding balance owed at termination pursuant to the timing noted above: Non-payment of money owed, as outlined in this agreement and incorporated documents; Past due balances on other AFE accounts associated with Lessee or Lessee’s organization, physical address(es), phone number(s) or email address(es); Failure to provide information needed to perform contracted services such as date, time, address; Misleading or fraudulent representation(s), bankruptcy or insolvency; Dispute(s) related to this agreement or violation(s) of this agreement; Weather warnings.
  • An example of contract sections 1-7
    Please review the actual contract for your final terms before signing and/or paying. Awesome Family Entertainment LLC Contract for Services After Hours Emergency Voicemail: 419-558-3093 1. What You, Our Awesome Client Agrees to Pay, By When Awesome Family Entertainment LLC (AFE or Lessor), agrees to provide to Client (Lessee) the services outlined in #%leadid%, on the event date of %startdate%, in the amount of $*total*, under the following terms and conditions. By making a payment or providing a purchase order (P.O.) for payment, Lessee accepts the terms of this rental agreement in its entirety, incorporating #%leadid% herein. To secure Lessee’s reservation(s), a retainer (50% of the total event cost) is due three (3) days after Lessee reserves AFE’s services. Final payment is due at least nine (9) days before the date of the event reservation. If this agreement is finalized fewer than thirty (30) days before Lessee’s reserved event date, full payment is due upon execution of this agreement unless otherwise specified in writing by AFE and/or a purchase order (P.O.) for payment is approved by AFE. Upon receipt of the retainer, AFE will reserve the time, date and services outlined in Invoice #%leadid%, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once the agreement has been received or physically signed by Lessee or when payment arrangement has been accepted by AFE. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. After securing a reservation, Lessee has up fourteen (14) days before the event date to reduce the quantity of items or length of rental, provided that the original quantity reserved was for more than one (1) of a particular item and/or provided that the requested reduction of time still meets the minimum length of time required for the rental. AFE has the discretion to agree or not agree to any reduction at any time. AFE also has the discretion to refuse to make any changes to the event cost(s) OR may apply any price differential as a credit toward future event(s). For other reservation changes, see “Rain Dates and Rescheduling” (Section 2, below) or see “Contract Cancellation and Termination” (Section 3, below). For live entertainment services, AFE has five (5) working days to confirm availability of performer(s) requested by Lessee; if unable to secure specific performer(s), AFE will present an alternative for Lessee’s approval. If a secured performer is subsequently unable to fulfill this obligation, AFE will act in the best interests of Lessee and find a substitute performer to prevent cancellation or delay of Lessee’s event for that reason. Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit. Please note this executed agreement reserves Lessee’s exclusive option to use certain AFE services, equipment and/or performers on a given date and time, and AFE will not provide them to any other client during that time frame. Once reserved, Lessee has discretion not to use those services. AFE fully satisfies its duty under this agreement by protecting Lessee’s exclusive option to these services; no refunds will be given, regardless of how much or little Lessee uses them. Lessee agrees that the event’s equipment/performer set up area will be immediately ready and accessible when scheduled, final payment(s) will be promptly made (in the event of an alternate payment arrangement) and immediate attention will be given to equipment demonstration and signing of any delivery confirmation agreement. Lessee is responsible for asking about the requirements of all requested event equipment and performers, as well as setup and safety requirements, before finalizing any entertainment reservation. Please note AFE’s scheduled DELIVERY date/time may differ from the actual EVENT date/time. Lessee should consult the event invoice and/or AFE’s delivery policies for details. ALL compensation for services related to Lessee’s event must be made directly to AFE. While Lessee may give tips directly to AFE entertainers, staff and crew, Lessee will not hire AFE entertainers directly or pay them directly for extra hours at an event or for future events. Lessee understands and agrees its penalty for violating this provision will be to make AFE whole for the full amount of compensation AFE would otherwise have received for these services, at the normal contracted rate for the original services provided, as well as all associated legal fees, collection costs and other expenses. AFE’s Delivery Policy, Rescheduling Policy, Payment Policy, Gift Card Policy and Other Policies are incorporated as part of this agreement and can be found at www.ColumbusParties.com. By executing this agreement, Lessee states s/he has had the opportunity and reviewed such provisions prior to signing and making a payment. Lessee may request in writing that AFE provide these policies via email. By not requesting these full policies, Lessee waives any legal right to argue they are not fully integrated into this agreement. This agreement will be fully integrated into and supplemented by a “Proof of Delivery & Condition” and/or a “Will Call - Proof of Received Goods” agreement when Lessee takes possession of rented item(s). If Lessee or its proxy supplies a telephone number, text number, email address or other contact information to AFE, Lessee agrees that subsequent contact by AFE using this telephone, text, email or other contact information will be acceptable means of communication. Further, AFE may deem as received any messages left by AFE via the number or address supplied by Lessee or proxy. 2. Rescheduling, Substitutions and Weather Waiver If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event. For events with Same Day Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery. For events with Flexible Delivery without Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday. WEATHER WAIVER If purchased and paid for (or with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee. Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies. Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event. Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date): For events with Same Day Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit. If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used. For events with Flexible Delivery with Weather Waiver: For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit. For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit. For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit. For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit. For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit. For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit. For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms. For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event. When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information. Acceptable Causes of Event Cancellation: If an outdoor event: Extreme heat warning for event area Rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided National disaster impacts the event area Government health orders prevent this event Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof) Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase): If the event has been rescheduled previously If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency If there are weather issues on the day of the event, other than those cited above If particular guests cannot attend the event for any reason, other than the exceptions noted above Venue issues that are not mentioned above Failure of venue or Lessee to secure permits, permissions or similar actions Electrical or water issues that are not mentioned above Poor planning on Lessee’s part Lessee’s breach of contract If equipment has already been delivered or services have already been rendered Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized. AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver. Substitutions Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations: Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition. AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers. With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge. AFE Discretion in Rescheduling, Substitutions, Weather Waiver If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following; Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services; Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area; Any community health risk threatening well-being of Lessee, event attendees or AFE personnel; Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted. 3. Contract Cancellation and Termination Lessee may cancel this agreement and end any further payment obligations by notifying AFE in writing of Lessee’s intent to cancel at least 120 or more days before the date of the scheduled reservation, %startdate%. That cancellation will be Lessee’s agreement to forfeit its deposit and any money already paid for special orders, fees or other advance order items. If a deposit has not yet been paid, the full amount of that deposit must be paid before cancellation of this agreement is final. Lessee may cancel this agreement fewer than 120 days before the date of the scheduled reservation, %startdate%, by which action Lessee agrees to pay AFE, in full, the balance remaining on the contract, as well as to forfeit any money already paid, including the cost(s) of special order(s) and/or third-party expenses incurred by AFE in good faith at the direction of Lessee, pursuant to Lessee’s booking. No refunds will be made for a client’s refusal of AFE’s delivery of equipment or services or for a client’s failure to pick up items scheduled for Will Call. Either AFE or Lessee may terminate this agreement for the following reasons without refund, and Lessee will owe AFE any outstanding balance owed at termination pursuant to the timing noted above: Non-payment of money owed, as outlined in this agreement and incorporated documents; Past due balances on other AFE accounts associated with Lessee or Lessee’s organization, physical address(es), phone number(s) or email address(es); Failure to provide information needed to perform contracted services such as date, time, address; Misleading or fraudulent representation(s), bankruptcy or insolvency; Dispute(s) related to this agreement or violation(s) of this agreement; Weather warnings. 4. AFE Limited Damage Liability Waiver Unless Lessee has opted to purchase the AFE Limited Damage Liability Waiver for this event, Lessee assumes any and all risk of liability for damage or loss of rented equipment and services. Lessee’s optional purchase of AFE’s Limited Damage Liability Waiver takes effect upon payment for said waiver and execution of this agreement. This waiver relieves Lessee of liability for up to 80% of the cost of repair or replacement of all items covered by the waiver. It does not affect Lessee’s responsibility or liability for other rented item(s) not specifically covered by the waiver, even though the Damage Waiver fee is calculated on all rented items. This waiver covers the first $15 of missing or damaged accessories, such as balls, darts and bean bags. Lessee will be liable for total repair and replacement costs for all covered item(s) exceeding $5,000. This waiver does not cover (i.e., Lessee will remain fully liable for all loss of and damage to) equipment or materials related to hands on activities, entertainers or live performances; nor does it cover dance floors (including electronic dance floors); damage to tablecloths other than food stains (including burning or wax); arcade games if used outdoors; bull rides if used outdoors; bumper cars if used outdoors; or dunk tank windows. Additionally, this waiver does not cover (i.e., Lessee will remain fully liable for all) AFE items that are lost or damaged as a result of Lessee’s breach of this agreement, including failure to properly secure rented item(s) and not doing everything in Lessee’s power to protect AFE’s best interests in the item(s) while in Lessee’s possession; failure to follow AFE or manufacturer instructions, failure to follow posted safety signs and/or use of rented item(s) for other than intended purposes and general failure to follow basic common sense/best judgment; any actions that void the manufacturer’s warranty; failure to use power source as recommended by manufacturer or use of faulty power source; theft or other failure to timely and physically return covered items to AFE, including loss or damage caused by traffic accident during transport of the item(s) by Lessee or Lessee’s proxy; failure to return any other rented item(s) not covered by the waiver; gross negligence, misuse and/or abuse of rented item(s) (including, without limitation, overturning, overloading or disregarding relevant state regulations for operation); use of confetti, sand, paints, stains, wax or burning; vandalism and/or malicious mischief; use of any item(s) in violation of any law, warranty or insurance policy; and/or any damages caused by weather. Lessee’s required insurance under this agreement will continue to apply for AFE’s benefit and will remain primary, even when Lessee opts to purchase AFE’s Limited Damage Liability Waiver. Lessee will promptly exercise all rights under such policy to make a claim for coverage of the costs of item repair or replacement and/or will assign the claim proceeds to AFE as soon as possible. Any behavior by Lessee that obstructs AFE’s determination of liability, damage or costs related to its rented item(s) may void AFE’s Limited Damage Liability Waiver; this includes failure to immediately report accident or damage, failure to participate in AFE’s or its proxy’s investigation of an incident or failure to provide AFE or its proxy with documentation, police reports or other information. AFE’s Limited Damage Liability Waiver is optional and is therefore not insurance, nor is it a warranty. AFE has the sole discretion to determine the repair and replacement cost(s) of rented item(s) and the extent to which this Damage Liability Waiver applies to each individual situation. In case of dispute, AFE’s liability does not exceed the cost of its Limited Damage Liability Waiver. Under this Limited Damage Liability Waiver, AFE has the right to send its representative to Lessee’s event to support Lessee’s use of rented items, however Lessee remains responsible for return of all leased items in good condition. 5. AFE Prepaid Cleaning Fees Waiver When a Prepaid Cleaning Fees Waiver is added, AFE will not bill Lessee for cleaning the following individual items or sets of items within these time frames: inflatable ride cleaned in 1 hour or less non-ride inflatable cleaned in 30 minutes or less empty concession or food machine cleaned in 30 minutes or less carnival game cleaned in 30 minutes or less carnival ride cleaned in 30 minutes or less all chairs/tables in a single rental order cleaned in 15 minutes or less any items not listed above cleaned in 30 minutes or less With this waiver, if the cleaning time for any rental item covered by this waiver exceeds the time limits set forth above, the resulting cleaning fee will be $25 per 30 minutes or part thereof, instead of the standard $75 per 30 minutes or part thereof. This waiver excludes costumes. Further, this waiver is voided by Lessee’s decision to allow any of the following: Lessee does not empty concession or food machine(s) before they are returned to AFE. Lessee allows guests to bring food or drink into an AFE attraction, ride or game. Lessee exposes one or more rental items to materials or substances that are unreasonably difficult to remove with routine cleaning/sanitizing procedures. Examples of these materials include hay/straw, sand, confetti, Silly String, paints, markers, human or animal body fluids/waste and other similar matter. Lessee uses well water (hard water) unless disclosed and noted on the contract prior to booking. Lessee returns tablecloths with permanent stains, melted wax, burns or similar damage. Lessee returns an item that requires third party assistance to sufficiently clean before it can be rented to a new client. Lessee violates any part of the rental contract or AFE policies related to possession and use of rented items. Note that AFE has no obligation to offer or provide this waiver, and AFE has full discretion to deny a Prepaid Cleaning Waiver request. Grounds for such a denial may include, but are not limited to, past cleaning experiences of items rented by a particular Lessee and expected activities during Lessee’s planned event. 6. Client’s Accepted “To Do List” to prepare the Event Site * * * After Hours Emergency Voicemail is 419-558-3093 * * * Lessee will comply with all laws/regulations, manufacturer’s operating and safety requirements and necessary signage. Lessee is responsible for all required permits, permissions and license fees, as well as any fines incurred for Lessee’s failure to comply. AFE has the right to audit Lessee’s compliance at any time. Lessee agrees to assume responsibility for and pay any fines, penalties or costs incurred by AFE for delivering, installing and/or operating its equipment at Lessee’s event. Where Lessee has not complied, AFE has no obligation to refund any fees. Lessee is responsible for ensuring that reserved attractions and services are allowed on the event premises, and that the site is viable for AFE’s services, including being accessible for delivery/retrieval and providing a safe operating space. AFE has NO obligation to set up equipment or provide services if the event site doesn’t meet basic requirements for safe operation or performance, and AFE has NO obligation to refund Lessee for any unused item(s) or services. At the time the reservation is made, Lessee must inform AFE of ALL elevators, stairs, hills, ditches, uneven surfaces, entryways or any other obstacle(s) that may affect AFE performing its contracted services. At booking, it is Lessee’s responsibility to determine whether rented equipment will fit into or through any given space. AFE makes no warranty that any items will be able to maneuver through obstacles, even if AFE indicates otherwise. No refunds will be issued for unused equipment or services as a result. AFE recommends allowing for additional space around rented items and factoring in more than enough space to fit through entryways, due to the fact that items may not bend, fold or maneuver easily. Lessee agrees to provide safe conditions and premises for AFE performers, staff and equipment. Lessee further agrees to assume the following responsibilities: Provide *electric* 110volt/20amp electric circuits and 10/12 gauge extension cord(s) for connecting equipment more than 50 ft. from a circuit. There should be no more than one (1) 12 gauge, 50 ft. extension cord for each inflatable. Provide 10/12 gauge extension cord(s) of 25 ft. for concession rentals and games, with only one (1) concession or game on each extension cord to provide optimal functioning of each unit. Provide generator(s) for equipment more than 100 ft. from electric circuit(s). Provide access to entrance(s) and/or parking passes, if needed. Provide a minimum of *volnum* adult(s) (age 18 or older) to responsibly operate activities. Provide a water source (not well water) and connecting hose, if needed, as well as a certified lifeguard where required by Ohio law. If reserved, AFE will provide equipment operators, but they will not be certified lifeguards. Provide one (1) table and three (3) chairs for each Face Painter, Caricature Artist, Concession Rental and similar service, unless Lessee has rented them from AFE for this purpose. Where needed, Lessee will make sure a water source is provided for water attractions and Lessee will provide a water hose to run from the water source to the set up location. Lessee further understands and agrees that water pressure or water hose(s) may affect the equipment’s performance. When well water is used as a water source for wet use equipment, AFE will charge an additional cleaning fee. DELIVERY If the event site is not accessible or ready for the scheduled delivery and/or set up of AFE’s equipment, for reasons beyond AFE’s control (including but not limited to weather, electrical issues, barred access or other reasons), AFE has the option NOT to leave its equipment. In the alternative, in such circumstance, AFE may choose to leave equipment at the event site with NO obligation to return later to set it up and with NO obligation to return any fees. AFE may choose to accommodate Lessee in this instance by returning later, for an additional fee(s). Lessee agrees that the AFE equipment rental agreement must be signed at delivery by the person who placed the order OR by a designated proxy in the name of the person whose credit card was used to pay for AFE’s services. AFE will require proper ID of the person who signs for delivery. Before delivery of rental equipment, Lessee will make sure all sprinkler systems are shut off. Lessee will clearly identify underground utilities, secure clearance with local utility companies (i.e., call the Ohio Utilities Protection Service or OUPS-811) and clearly mark the ground to indicate underground obstructions. Lessee will alert AFE before delivery if obstructions prevent AFE from using stakes; if not, AFE may not be able to make accommodations on the day of delivery. Lessee agrees to pay a service charge if AFE must use other methods to secure equipment without prior notice. Lessee will ensure that all access gates and entry points are unlocked in advance of a scheduled delivery or retrieval, and that all sprinkler systems or water systems are turned off. Lessee will remove all animal droppings from the set up/performance area BEFORE AFE’s equipment is delivered and/or set up, as well as BEFORE it is retrieved. Lessee MUST SECURE ALL PETS at the scheduled time(s) of delivery, set up and retrieval related to Lessee’s event. If Lessee chooses to allow an animal on the premises of the event, Lessee agrees to pay the costs of any damage or additional cleaning fees related to AFE’s contracted equipment, which are caused by that animal’s presence. This provision holds regardless of whether an AFE representative agrees to render services with an animal present. Lessee will provide any additional logistical accommodations needed for Specialty Acts, requirements that will be communicated to Lessee before the event date. Lessee agrees that AFE’s LED Glow Furniture will be set up indoors, and if left outdoors, will be under an awning, tent or other covering, and Lessee will protect all Glow Furniture from weather elements, including extreme heat or cold, damaging winds, precipitation, flooding or other hazardous conditions. Lessee understands that extreme room or outdoor temperatures may affect the battery life of Glow Furniture. The manufacturer states the battery life of these items is 4-6 hours when fully charged, but AFE makes no warranty as to how long an individual battery charge will last. AFE will deliver equipment in good working order. Lessee acknowledges and bears the responsibility to operate the equipment as instructed, including tying straps, connecting blowers and other basic functionality. Please note that items often have additional straps, holes, connections or other parts that do not affect their performance for Lessee’s planned use. If Lessee asks AFE to return to the event site to troubleshoot problems related to electric service, water source, air traps or other functions that AFE deems to be Lessee’s responsibility under this agreement, AFE will charge the maximum Return Trip Fee. Lessee releases AFE from all liability for damages to the event premises as the result of installation, operation, use and removal of AFE-provided equipment and/or from an AFE-provided performance. Lessee assumes responsibility for any damage to Lessee-owned or third-party-owned premises or other property. This includes any ordinary and expected damage to the ground caused by stakes used to secure items. Lessee’s failure to comply with any provision related to delivery, set up or retrieval of AFE equipment or concerning the condition of the premises for the event, will be a breach of Lessee's agreement with AFE and may be construed by AFE as communicating Lessee’s intention to cancel the contract for AFE services. No refunds will be given for termination of this agreement. No refunds will be given when a client refuses delivery of AFE equipment or services. 7. Client’s Accepted “Do’s and Don’t’s” for Equipment and Performers * * * After Hours Emergency Voicemail is 419-558-3093 * * * Lessee is responsible for asking about performance/operational details and safety requirements BEFORE finalizing a reservation for services, and Lessee is encouraged to ask about additional terms and site conditions needed by specific entertainers and/or for safe equipment operation BEFORE booking. NOTE: Enjoyment of entertainment is subjective, and AFE can only deliver performances as guided by the written invoice, so Lessee is strongly encouraged to ask questions or state requirements before reserving. AFE makes no warranties of Lessee’s satisfaction or that of Lessee’s guests, and once a performer arrives at an event, AFE has fulfilled its obligation to provide the amusement. Lessee agrees to provide safe conditions and premises for AFE performers, staff and equipment. If Lessee fails to comply with any safety provisions at the event site or any other provisions in this written agreement, AFE has discretion to immediately enter Lessee’s premises or event location to shut down, discontinue its services and remove its equipment. If this occurs, no refunds will be given. By accepting this agreement, Lessee agrees to abide by the following: EQUIPMENT If Lessee is absent when AFE delivers its equipment, AFE has the option to leave equipment and/or render other services in Lessee’s absence, with Lessee’s understanding and acceptance to be bound by this rental agreement, without further obligation of AFE to move the equipment once set up is complete. AFE’s delivery crew will try to accommodate reasonable Lessee requests, within relevant safety precautions and restrictions under state law. However, if AFE equipment is set up at Lessee’s direction and/or if Lessee approves the set up, AFE has NO obligation to move the equipment once set up is complete. Under any circumstance, if AFE chooses to accommodate Lessee’s request to move equipment after set up, AFE may charge an additional fee, ranging from $25 to $200 per item moved, as well as a Return Trip Fee, where applicable. Lessee will not hold AFE responsible for any delays in its service delivery that are beyond AFE’s control, including delays caused by Lessee’s actions or failure to perform, actions by event attendees, venue requirements, power issues, water issues, weather conditions, traffic delays, scheduling necessities, government orders or declared health emergencies. Once in possession of rental items, Lessee will be fully responsible for any damage or theft to those items to the maximum amount allowable by law. Lessee gains possession of such equipment as soon as it is released to Lessee or Lessee’s proxy directly and/or delivered to the location designated by Lessee, even if Lessee is not present and/or if an operator from AFE is on site. AFE will issue no refund if electrical problems, interruptions or failure of Lessee’s power supply prevents the proper use and operation of AFE’s generators or other equipment. Lessee understands and agrees that the performance of generators can affect the strength of blowers and operation of concession machines. It is Lessee’s responsibility to check the fuel level of each generator every 30 minutes to make sure there is sufficient fuel to operate the equipment. Lessee releases AFE from all liability resulting from any malfunction(s) or fuel shortage that a generator may cause for operation of rented equipment. Lessee uses AFE’s generators at its own risk and AFE will not issue a refund for any generator malfunction resulting from Lessee’s improper use, negligence or damage. Specific equipment rentals, operation and use may be subject to age restrictions, space and location requirements, access to electricity and connection to a water source. Under state law, Lessee is responsible for supplying competent adult supervision. Lessee further understands and accepts that, unless otherwise indicated, all AFE inflatables, rides, concessions and other equipment require an operator to perform as designed by the manufacturer and as licensed by the State of Ohio. Lessee agrees to provide an operator age 18 or older who is both capable and commits to responsibly operate AFE’s rented attractions so they perform as designed; Lessee may provide that operator by booking one through AFE or securing one independently. Certain water rides require the attendance of a certified lifeguard. Lessee further agrees to provide a certified lifeguard where required by state law. AFE will not provide attendants unless previously arranged and clearly indicated on the written invoice. Please note that when AFE provides operators for amusements and attractions, those attendants are neither certified lifeguards nor qualified child care providers. Section 993.08 of the Ohio Revised Code requires that riders must obey all warnings and directions regarding the ride and behave in a manner that will not cause or contribute to injury of themselves or others. Failure to comply is a misdemeanor under Ohio law. Lessee further understands and accepts that the rented item(s) can be dangerous and agrees to exercise extreme care and ensure that only properly qualified, instructed and, where applicable, licensed individuals use and/or otherwise deal with such item(s). Temporary structures may move, leak, collapse, overturn or catch fire, particularly during severe weather. Lessee agrees to (1) discontinue using, evacuate, shut down, take down and (2) secure and protect AFE equipment in heavy winds, storms, other inclement weather or other threats. If injury or damage occurs, Lessee is liable and responsible for repairs, loss of revenue, depreciation, shipping costs and full retail value of replacement equipment, as well as any other costs associated with such repair or replacement of rented item(s). If severe weather occurs, Lessee agrees to permit AFE to delay delivery, installation and/or use of equipment OR dismantle and retrieve its items. Equipment is rented in "as is" condition. AFE will supply equipment for Lessee’s event guaranteed to be in working order when delivered/set up. Lessee agrees to inspect all equipment when picking up items at Will Call and that removing item(s) from AFE property is acceptance of each item’s acceptable condition. After delivery of its equipment, AFE bears no responsibility for any malfunction or breakage caused by Lessee’s use or operation of that equipment, and no refunds will be given. However, in some circumstances, AFE has discretion to issue a company credit for Lessee to use at a future date. Lessee understands and agrees to notify AFE immediately if any malfunction, damage or other issue occurs involving AFE’s rented equipment while in Lessee’s possession, giving AFE the opportunity to repair, replace or make other arrangements. Lessee also acknowledges that every piece of equipment has a limited lifespan, and even normal use may prompt sudden breakage, tears in seams, motor malfunctions, etc., even if an item is in proper working condition when delivered or picked up. If this need for normal repair or maintenance occurs while AFE’s rented equipment is in Lessee’s possession, it is Lessee’s responsibility to notify AFE immediately so corrective action may be taken, if appropriate. AFE will address requests for price adjustments on a case-by-case basis, with no obligation to approve them. Also, Lessee acknowledges that a used item may show wear that does not affect its performance or may have connectors, holes or other parts that play no part in the use for which it was rented by Lessee. IF AFE DOES NOT HAVE IMMEDIATE, EASY AND SAFE ACCESS TO ITS EQUIPMENT FOR RETRIEVAL, LESSEE WILL BE CHARGED A WAITING FEE, ADDITIONAL RENTAL TIME AND RETURN TRIP FEE, WHERE APPLICABLE. AFE has the right to access Lessee’s property to retrieve its equipment at any time, including at the conclusion of the period specified in Lessee’s reservation, which may not coincide with the end of Lessee’s event. Lessee understands and agrees AFE will charge a cleaning fee if certain actions occur involving AFE’s equipment while in Lessee’s possession, a list that includes but is not limited to the following: used well water as a water source for wet use inflatables; allowed food or drink to be used in a rented attraction or equipment; allowed an amusement rented for dry use to intentionally be used wet — NOTE: A minimum fee of $150 will be charged if an amusement that was rented for dry use was used wet; allowed use of an attraction by participants wearing face paint or colored hair spray; allowed Silly String, confetti or sand to be used in or near a rented game; requested setup on a surface that caused the equipment to get dirtier than usual; allowed pets to enter the equipment or attraction and/or failed to remove ALL animal droppings from the set up/performance area — NOTE: A minimum cleaning fee of $200 will be charged for pet-related cleaning, with no exceptions; failed to clean the equipment prior to its retrieval or return. PERFORMERS Lessee will provide, in writing, clear and correct directions regarding the event location at least fourteen (14) days prior to the event. AFE assumes the accuracy of date, time, address and specific location(s) provided by Lessee for equipment rentals and/or performance(s). Lessee will verify site information and notify AFE of changes prior to delivery of rental items. AFE, its entertainers, staff or equipment operators will not be held responsible if event information supplied by Lessee is incorrect. NOTE: AFE entertainers will use Google Maps or another similar mapping/GPS service to find the event location supplied by the Lessee and will not be considered late arrivals or "no shows" if directions were incorrectly supplied by Lessee or misguided by the GPS. If unforeseen road construction or detours occur, AFE has discretion to adjust its performance start time by up to one (1) hour without adjustment to the bill or fee for service. AFE may adjust start times for entertainers to fit within the event timeframe set by Lessee. All live entertainment start times are subject to a twenty (20) minute scheduling adjustment window on the day of the event, subject to AFE’s discretion, based on a range of entertainment-related factors. Lessee agrees AFE will make one (1) attempt to deliver a singing telegram at the date, time and location specified by Lessee; if the recipient is not present at that scheduled date, time or location, AFE will wait 10 minutes without charge. If asked to wait longer, the performer may accommodate that request, depending on other scheduled client obligations; however, AFE will charge Lessee $25 for every subsequent 1-15 minute interval. AFE may make another attempt to deliver at a later day or time, for an additional fee. NOTE: Enjoyment of entertainment is subjective, and AFE can only deliver performances as guided by the written invoice, so Lessee is strongly encouraged to ask questions or state requirements before reserving. AFE makes no warranties of Lessee’s satisfaction or that of the telegram recipient, and once a performer arrives at an event, AFE has fulfilled its obligation. Characters and Live Entertainers, at their discretion, may take reasonable breaks. Extreme heat or other event conditions may require more frequent or longer than normal breaks for costumed characters, performers, extreme acts, clowns and other similar entertainers. Lessee may give tips directly to AFE entertainers, staff and crew but agrees NOT to hire AFE entertainers directly or pay them directly for extra hours at an event or for future events. GENERAL Lessee agrees that amounts paid for additional supplies, prizes and other materials requested by Lessee are non-refundable. In the interest of gathering up all AFE equipment and related materials in order to leave a tidy site after an event, AFE may consider prepaid items left with AFE equipment as intended to be returned to AFE, and it has the discretion to pick up any such items and return them to the warehouse for disposal as AFE sees fit. Rental costs of AFE furniture — chairs, tables, Glow decor — do not include set up or tear down unless Lessee requested this in advance and paid the corresponding fees, as shown in the invoice. Lessee understands and agrees that AFE’s casino equipment is rented only for amusement purposes, and Lessee will comply with all local, state and federal gaming regulations; no actual money, legal tender, items of value or promises of such may be exchanged in proper use of AFE’s casino rentals. By taking possession of AFE items, Lessee forfeits any right to privacy with regard to where those items are transported or used, as some equipment contains GPS tracking security devices.
  • An example of contract sections 8-12
    Please review the actual contract for your final terms before signing and/or paying. 8. Spreading the Word on Social Media, Video/Photography, Third Party Sites Lessee and AFE both agree that either party may take photos and/or record video to depict Lessee’s event. Unless otherwise notified, AFE has the right to use any photos, images and/or public postings it receives from an event. Either party may post any positive photos and/or remarks made with good judgment on social media, websites operated by Lessee or AFE and/or third party websites. Both parties agree to honor the other’s written request(s) to remove post(s) and/or photo(s) because content doesn’t meet commonly accepted standards of good judgment or taste. All parties agree to make all reasonable efforts to remove a specific image if a person in that photo doesn’t want his or her photo made public. All prices, services, conversations and event details/issues pertaining to this agreement are proprietary and confidential. No public posting or discussion of these rental details may be made by either party or proxy without written consent from the other, except where required by law that such pricing and contract information must be made available to the public, such as in a legal proceeding or public expenditure proceedings. 9. Commercial Considerations Lessee may utilize AFE’s logo, name and likeness for promotional and commercial purposes, as long as it has obtained AFE’s advance written permission to do so. AFE will require that any commercial use must generally be positive and wholesome. By doing business with AFE, Lessee commits to conduct its business, operations and AFE-related event(s) in a lawful manner. Further, Lessee agrees that before, during and after its contracted relationship with AFE, it will do nothing to bring disrepute to or otherwise damage the Awesome Family Entertainment LLC brands or the goodwill associated therewith. AFE’s Fairytale Characters, Costumed Characters, Holiday Characters, Storybook Characters, Animal Characters, Superhero Characters and/or Mascot Characters are inspired by classic stories or by current media. Awesome Family Entertainment LLC’s costumed characters are individually named and of AFE’s own creation. AFE DOES NOT OFFER, nor does AFE present, any licensed and/or copyrighted characters. Any resemblance to nationally known copyrighted characters is strictly coincidental. AFE makes no attempt to assert or protect its ownership of any characters inspired by others, and Lessee agrees not to use AFE characters to make or attempt any commercial use or reference to those nationally known character names or brands. AFE neither endorses nor encourages such actions and will not be held liable for Lessee’s independent actions or marketing attempts of such, nor will AFE be responsible for Lessee’s legal fees in such instance. Further, Lessee shall bear AFE’s legal or other costs resulting from any actual or alleged misdeeds of Lessee associated with such characters. AFE makes no warrant(ies) against interference or infringement, all of which Lessee waives. 10. AFE Agrees to Perform Its Services as Contracted Lessee understands and agrees AFE’s delivery and/or equipment set up, release of equipment to Lessee at Will Call or arrival of an AFE performer at Lessee’s event fully satisfies AFE’s contractual obligation to make such items available to Lessee on a certain date and time pursuant to Lessee’s reservation. Lessee is reserving an option to utilize AFE’s equipment and will not receive a refund for declining to do so. Lessee further agrees not to hold AFE responsible or assign any liability to AFE, its equipment, services or performers for the failure of Lessee’s event to achieve promotional, marketing or other goals beyond AFE’s stated contractual commitments. While AFE will make every reasonable effort to accommodate Lessee’s needs for a successful event, AFE has no obligation to honor special requests. Lessee accepts that AFE’s delivered service(s), performance(s) or equipment may vary from depictions online, in print or by email. AFE does not guarantee the accuracy of descriptions on its website; colors and final design may vary with manufacturer repairs, changes and replacements. Online photos may depict several items or services together for illustration purposes only. Equipment specs, photos and descriptions provided prior to an event are considered approximate, and AFE is not obligated to refund the cost of services because of such variations, including any caused by Weather conditions, generally; Weather conditions such as extreme heat/cold or direct sunlight that may cause inflatable(s) or amusement attraction(s) to be too hot, cold or fragile for enjoyable use; Weather or environments that may affect cotton candy and popcorn prepared on site; Any site conditions specific to any equipment operation or any entertainment performance; Lessee’s provided water pressure (for wet use attractions); Lessee’s provided source of electricity; The style, size and condition of ice that may affect or hinder the use of a snow cone machine or may cause variations in the product; Lessee’s conduct or that of event attendees. Contracted services are often subject to space and time constraints of an event and its attendees. AFE will make every effort to perform services as contracted. In circumstances beyond its control, AFE will use its discretion to adjust those services or substitute similar services or equipment. By entering this agreement, Lessee agrees to accept substitutes. AFE has no obligation to cancel or return any payments once services are reserved. If Lessee is picking up or returning rented items through AFE’s Will Call, Lessee promises to arrive promptly at the scheduled time, and AFE is not obligated to accommodate pick ups/returns outside of normal Will Call hours unless prearranged and approved in writing. An item is not considered “returned” until physically logged back into our inventory by an AFE employee; late fees can accrue until Lessee or proxy arrives at AFE to return the item(s). Late arrivals for pick ups or returns will be subject to late fees and additional rental fees. In all instances, AFE has the right to cancel a reservation without refund if Lessee or Lessee’s proxy is late picking up equipment from Will Call. At Will Call, AFE is not responsible if rented items do not fit in the vehicle Lessee sends to pick up or return AFE’s equipment, nor if the pick up vehicle is unsuitable for the task. AFE is not responsible for loading or unloading rented items into Lessee’s designated vehicle. If Lessee requests help loading a vehicle or if AFE assists out of necessity, AFE is not responsible for damage or injury that may occur and may require Lessee or Lessee’s proxy to sign a Loading Waiver accordingly. Equipment delivery may be scheduled to occur two (2) days or twenty (20) minutes before an event’s start time. Delivery times will be determined by AFE in coordination with its other scheduled commitments, and AFE will typically notify Lessee one (1) day in advance of the scheduled delivery date/time. For an additional fee, AFE will arrange a specific delivery window of one (1) to four (4) hours in duration. In such cases, it is Lessee’s responsibility to arrange a time that gives AFE sufficient time to set up equipment before an event, and an additional labor fee may be charged. AFE has sole discretion to assist in connecting generators, electrical outlets, etc. to AFE’s equipment. AFE may troubleshoot issues related to electrical access, beyond the operation of AFE’s own equipment, and AFE may charge a fee for such additional services. However, AFE makes no warranty or guarantee for such services. Lessee understands and agrees AFE is not the manufacturer or designer of any of its equipment, all of which it rents “as is,” and AFE makes no warrant(ies), express or implied regarding any item(s) or service(s) related to or referenced in this contract, including but not exclusively warranties of merchantability, suitability, fitness for a particular purpose, function, design, quality, capacity, freedom from defects and/or contamination, good and workmanlike performance and any warrant(ies) arising from any course of dealing, course of performance and/or usage of trade. AFE has discretion to immediately shut down an attraction or discontinue the use of equipment or services in response to any misconduct, lack of cooperation, rude behavior, violation of the law, safety issues or any threats to equipment, company, employees or subcontractors before or during an event. If Lessee is alerted to unacceptable conduct but takes no steps to ensure the safety of AFE entertainers, staff and equipment, AFE will construe that as Lessee’s choice to terminate this contract, and AFE personnel may immediately leave the event and/or enter Lessee’s premises to remove AFE’s equipment from the event. In this case, no refunds will be given, with no exceptions. AFE will not be held responsible for any consequences, damages or injury caused by inappropriate or unacceptable behavior of Lessee or event attendees. Lessee accepts responsibility for such liability. Equipment retrieval times will be determined by AFE in coordination with its other scheduled commitments, and AFE will typically notify Lessee one (1) day in advance of the scheduled retrieval. Retrievals may be scheduled to occur two (2) days after an event’s scheduled end time. For an additional fee, AFE will arrange a specific retrieval window of one (1) to four (4) hours in duration. In extreme circumstances — such as due to weather conditions, limited access to equipment or the condition of a piece of equipment after an event or other issues beyond AFE’s control — AFE may need to notify Lessee that retrieval will occur more than two (2) days after Lessee’s event. 11. OOPS! — Unpaid Fees Any fees that remain unpaid seven (7) days after the date of Lessee’s event are subject to late fees and collection fees, unless written pre-approval or other arrangements have been made and clearly noted on the invoice. All unpaid balances after seven (7) days are subject to a late fee equal to 10% of the unpaid balance. Additionally, Lessee agrees to be responsible for all costs of collection, including reasonable attorney and court fees up to and including judgment, as well as all reasonable costs incurred to collect the judgment in full. For any accounts that default under this agreement, any and all applicable discounts, promotions and credits will be forfeited and will be added to the balance due. Lessee grants permission for AFE to immediately charge the credit card on file for any additional time, damages, cleaning charges, missing items, replacement costs and miscellaneous expenses associated with this rental agreement. Full terms can be found on AFE’s website. AFE has seven (7) business days to inform Lessee of potential fees and charges, although both parties accept that an extension will be given if the manufacturer delays calculating exact fees for repair, cleaning or replacement of items. AFE will attempt to notify Lessee of these charges by phone, text, email or U.S. Mail, but Lessee understands and agrees AFE is not required to obtain further permission or explanation to finalize such charges. If a credit card is not available, Lessee agrees to pay the balance due upon receipt of such notice. 12. Legalities and Laws Any payment(s) made to AFE by Lessee will be considered acceptance of this agreement’s terms and conditions in their entirety, incorporating the related Invoice #xxxxx and any supporting material. AFE's liability extends only to the contracted amounts it earns from the scheduled reservation, never exceeding the amount of the related invoice. Any misconduct, nonperformance or other unacceptable actions that are solely the behavior of individuals whom AFE engages for an event are solely the legal responsibility and liability of said subcontractor(s) and/or said employee(s). The regulation and restriction of amusement attractions are governed by the laws of the state of Ohio, as are AFE’s contractual agreements. AFE has the right to audit Lessee’s compliance, and Lessee’s failure to comply gives AFE the option to immediately shut down or discontinue its services, and/or enter Lessee’s premises to remove AFE equipment with no refunds given. Lessee’s failure to return rented item(s) or pay the amount(s) due by the agreed time(s), may result in criminal prosecution for theft pursuant to O.R.C. section 2913.02, 2913.41 and 2913.72, and Lessee may be ordered to make restitution for the cost(s) of repairing or replacing the rented item(s) or equipment, loss of revenue, depreciation, shipping costs, full retail costs of new unit and all other costs associated with repairs and/or replacement of the rental item(s). To guard against fraud, chargebacks and returned checks, AFE reserves the right to provide details about Lessee’s reservation to local law enforcement for the purpose of investigation and possible prosecution for fraud or theft of service. If a chargeback occurs or if a check is returned, Lessee agrees to be held 100% responsible for payment in full, due immediately upon demand by AFE, as well as any applicable late fees and a return payment fee of at least $39. To the fullest extent permitted by law, Lessee assumes all risk of personal and bodily injury, illness, loss, damage, destruction and contamination of, to and/or arising in connection with, the item(s) and service(s) referenced or incorporated herein, including without limitation, all liabilities, claims and damages arising in connection with the selection, provision, inspection, design, manufacture, use, loading, unloading, transportation, installation, storage, cleaning, maintenance, repair, delivery, removal and/or retrieval thereof. To the fullest extent permitted by law, Lessee releases, discharges and agrees to indemnify and hold harmless AFE, its owners, employees, contractors, performers, representatives, successors and assigns from all risks, any and all claims, actions, suits, proceeding costs, expenses, damages and liabilities including reasonable attorney and court fees, breach of contract and waiver of rights, remedies, claims, damages and defenses arising by reason of injury, damage or death to persons or property, in connection with or resulting from the use of AFE equipment, including but not limited to the manufacture, selection, delivery, possession, use, operation or return of the equipment and other AFE inventory. Lessee hereby releases and holds AFE harmless from injuries or damages incurred as a result of the use of said equipment unless AFE is operating the equipment and is legally found by a court of law to have been negligent in its actions. AFE cannot under any circumstances be held liable for injuries resulting from acts of God, nature or conditions beyond its control or knowledge. This release is intended to discharge AFE from all liability for any injury to any and all person(s) and all property connected with the rental of the items relating to this agreement. This includes, but is not limited to, property damage, loss of property use, physical injury, death, enjoyment of life, lost profits, injury to goodwill, injury to reputation and all other forms of consequential injury and damage, regardless of how such injury or damage is called or characterized. Lessee agrees to maintain all insurance required, including (where applicable) commercial general and host liquor liability insurance, with a minimum limit of one million dollars ($1,000,000) and property damage insurance for the full (new) replacement cost of all rented items, naming AFE as an additional insured and loss payee on a closed-cause basis, waiving subrogation against AFE as primary and non-contributory and including severability of interests clause. AFE is irrevocably appointed as Lessee’s agent and attorney-in-fact for purposes of submitting, negotiating and settling claims on such policies. Lessee’s acceptance of the terms and conditions of this agreement is unconditional. AFE will have grounds to immediately deem Lessee is in violation of this agreement and subject to legal enforcement upon any failure to timely pay, honor or perform obligations; any providing of intentionally incorrect, misleading or fraudulent information; any declaration of bankruptcy or insolvency; or any other such terms constituting default of this contract. Upon Lessee’s violation of this agreement, AFE has the right to terminate Lessee’s rental, enter Lessee’s premises or rented event site to retrieve its equipment, be relieved of performing further contracted services, purchase replacement item(s) pursuant to the terms of this agreement, retain payments made and recover the balance of payments due, and pursue any other rights and remedies available. For these necessary actions, AFE has the right to collect reasonable attorney fees, court costs, collection fees and other expenses. AFE has the discretion to waive any provision herein, without nullifying or waiving any other provision. Both parties understand and agree that this agreement is fully integrated with the relevant “Proof of Delivery & Condition” and/or a “Will Call - Proof of Received Goods” agreement, and, together, these comprise the entire agreement between the parties, superseding any other oral or written agreements concerning this event and service(s), both prior to and after execution of this agreement. Any prior understanding or representation of any kind preceding the date of this agreement shall not bind either party except to the extent incorporated herein. No oral representations by AFE personnel may nullify any part of this agreement, unless approved and authorized by AFE’s CEO, Director of Sales or Director of Operations. No refunds will be given upon any oral or written representation of any AFE personnel, other than AFE’s CEO, Director of Sales or Director of Operations. If a provision of this agreement is deemed invalid or unenforceable by law in any jurisdiction, that decision will not affect (1) the validity or enforceability in that jurisdiction of any other provision; or (2) the validity or enforceability in other jurisdictions of this agreement in its entirety. If a provision of this agreement is in conflict with the provision of another agreement, the substance of this agreement will govern. Any controversy or claim arising out of or relating to this contract, or the breach thereof, except for a dispute over fees or criminal complaint, shall be settled by Alternative Dispute Resolution, first in the form of mediation and, should settlement of the matter not succeed, in the form of binding arbitration, both processes to be administered by the Ohio Chapter of the National Academy of Distinguished Neutrals by a single mediator and, if necessary, a single arbitrator, both venued in Franklin County, Ohio, with at least five (5) years’ experience in that capacity. Any arbitration related to this agreement will take place on an individual basis; class arbitrations and collective actions are not permitted, and the parties agree that Lessee may bring claims against AFE only in a personal or individual capacity and not as a plaintiff or class member of a class action or representative proceeding. The place of mediation or arbitration shall be Franklin County, Ohio, and Ohio law shall apply. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
  • What is your Social media policy & Commercial Considerations?
    Please review the actual contract for your final terms before signing and/or paying. 8. Spreading the Word on Social Media, Video/Photography, Third Party Sites Lessee and AFE both agree that either party may take photos and/or record video to depict Lessee’s event. Unless otherwise notified, AFE has the right to use any photos, images and/or public postings it receives from an event. Either party may post any positive photos and/or remarks made with good judgment on social media, websites operated by Lessee or AFE and/or third party websites. Both parties agree to honor the other’s written request(s) to remove post(s) and/or photo(s) because content doesn’t meet commonly accepted standards of good judgment or taste. All parties agree to make all reasonable efforts to remove a specific image if a person in that photo doesn’t want his or her photo made public. All prices, services, conversations and event details/issues pertaining to this agreement are proprietary and confidential. No public posting or discussion of these rental details may be made by either party or proxy without written consent from the other, except where required by law that such pricing and contract information must be made available to the public, such as in a legal proceeding or public expenditure proceedings. 9. Commercial Considerations Lessee may utilize AFE’s logo, name and likeness for promotional and commercial purposes, as long as it has obtained AFE’s advance written permission to do so. AFE will require that any commercial use must generally be positive and wholesome. By doing business with AFE, Lessee commits to conduct its business, operations and AFE-related event(s) in a lawful manner. Further, Lessee agrees that before, during and after its contracted relationship with AFE, it will do nothing to bring disrepute to or otherwise damage the Awesome Family Entertainment LLC brands or the goodwill associated therewith. AFE’s Fairytale Characters, Costumed Characters, Holiday Characters, Storybook Characters, Animal Characters, Superhero Characters and/or Mascot Characters are inspired by classic stories or by current media. Awesome Family Entertainment LLC’s costumed characters are individually named and of AFE’s own creation. AFE DOES NOT OFFER, nor does AFE present, any licensed and/or copyrighted characters. Any resemblance to nationally known copyrighted characters is strictly coincidental. AFE makes no attempt to assert or protect its ownership of any characters inspired by others, and Lessee agrees not to use AFE characters to make or attempt any commercial use or reference to those nationally known character names or brands. AFE neither endorses nor encourages such actions and will not be held liable for Lessee’s independent actions or marketing attempts of such, nor will AFE be responsible for Lessee’s legal fees in such instance. Further, Lessee shall bear AFE’s legal or other costs resulting from any actual or alleged misdeeds of Lessee associated with such characters. AFE makes no warrant(ies) against interference or infringement, all of which Lessee waives.
  • What are the terms to your Prepaid Cleaning Fees Waiver?
    Please review the actual contract for your final terms before signing and/or paying. 5. AFE Prepaid Cleaning Fees Waiver When a Prepaid Cleaning Fees Waiver is added, AFE will not bill Lessee for cleaning the following individual items or sets of items within these time frames: inflatable ride cleaned in 1 hour or less non-ride inflatable cleaned in 30 minutes or less empty concession or food machine cleaned in 30 minutes or less carnival game cleaned in 30 minutes or less carnival ride cleaned in 30 minutes or less all chairs/tables in a single rental order cleaned in 15 minutes or less any items not listed above cleaned in 30 minutes or less With this waiver, if the cleaning time for any rental item covered by this waiver exceeds the time limits set forth above, the resulting cleaning fee will be $25 per 30 minutes or part thereof, instead of the standard $75 per 30 minutes or part thereof. This waiver excludes costumes. Further, this waiver is voided by Lessee’s decision to allow any of the following: Lessee does not empty concession or food machine(s) before they are returned to AFE. Lessee allows guests to bring food or drink into an AFE attraction, ride or game. Lessee exposes one or more rental items to materials or substances that are unreasonably difficult to remove with routine cleaning/sanitizing procedures. Examples of these materials include hay/straw, sand, confetti, Silly String, paints, markers, human or animal body fluids/waste and other similar matter. Lessee uses well water (hard water) unless disclosed and noted on the contract prior to booking. Lessee returns tablecloths with permanent stains, melted wax, burns or similar damage. Lessee returns an item that requires third party assistance to sufficiently clean before it can be rented to a new client. Lessee violates any part of the rental contract or AFE policies related to possession and use of rented items. Note that AFE has no obligation to offer or provide this waiver, and AFE has full discretion to deny a Prepaid Cleaning Waiver request. Grounds for such a denial may include, but are not limited to, past cleaning experiences of items rented by a particular Lessee and expected activities during Lessee’s planned event.
  • What is AFEs Limited Damage Liability Waiver ?
    Please review the actual contract for your final terms before signing and/or paying. 4. AFE Limited Damage Liability Waiver Unless Lessee has opted to purchase the AFE Limited Damage Liability Waiver for this event, Lessee assumes any and all risk of liability for damage or loss of rented equipment and services. Lessee’s optional purchase of AFE’s Limited Damage Liability Waiver takes effect upon payment for said waiver and execution of this agreement. This waiver relieves Lessee of liability for up to 80% of the cost of repair or replacement of all items covered by the waiver. It does not affect Lessee’s responsibility or liability for other rented item(s) not specifically covered by the waiver, even though the Damage Waiver fee is calculated on all rented items. This waiver covers the first $15 of missing or damaged accessories, such as balls, darts and bean bags. Lessee will be liable for total repair and replacement costs for all covered item(s) exceeding $5,000. This waiver does not cover (i.e., Lessee will remain fully liable for all loss of and damage to) equipment or materials related to hands on activities, entertainers or live performances; nor does it cover dance floors (including electronic dance floors); damage to tablecloths other than food stains (including burning or wax); arcade games if used outdoors; bull rides if used outdoors; bumper cars if used outdoors; or dunk tank windows. Additionally, this waiver does not cover (i.e., Lessee will remain fully liable for all) AFE items that are lost or damaged as a result of Lessee’s breach of this agreement, including failure to properly secure rented item(s) and not doing everything in Lessee’s power to protect AFE’s best interests in the item(s) while in Lessee’s possession; failure to follow AFE or manufacturer instructions, failure to follow posted safety signs and/or use of rented item(s) for other than intended purposes and general failure to follow basic common sense/best judgment; any actions that void the manufacturer’s warranty; failure to use power source as recommended by manufacturer or use of faulty power source; theft or other failure to timely and physically return covered items to AFE, including loss or damage caused by traffic accident during transport of the item(s) by Lessee or Lessee’s proxy; failure to return any other rented item(s) not covered by the waiver; gross negligence, misuse and/or abuse of rented item(s) (including, without limitation, overturning, overloading or disregarding relevant state regulations for operation); use of confetti, sand, paints, stains, wax or burning; vandalism and/or malicious mischief; use of any item(s) in violation of any law, warranty or insurance policy; and/or any damages caused by weather. Lessee’s required insurance under this agreement will continue to apply for AFE’s benefit and will remain primary, even when Lessee opts to purchase AFE’s Limited Damage Liability Waiver. Lessee will promptly exercise all rights under such policy to make a claim for coverage of the costs of item repair or replacement and/or will assign the claim proceeds to AFE as soon as possible. Any behavior by Lessee that obstructs AFE’s determination of liability, damage or costs related to its rented item(s) may void AFE’s Limited Damage Liability Waiver; this includes failure to immediately report accident or damage, failure to participate in AFE’s or its proxy’s investigation of an incident or failure to provide AFE or its proxy with documentation, police reports or other information. AFE’s Limited Damage Liability Waiver is optional and is therefore not insurance, nor is it a warranty. AFE has the sole discretion to determine the repair and replacement cost(s) of rented item(s) and the extent to which this Damage Liability Waiver applies to each individual situation. In case of dispute, AFE’s liability does not exceed the cost of its Limited Damage Liability Waiver. Under this Limited Damage Liability Waiver, AFE has the right to send its representative to Lessee’s event to support Lessee’s use of rented items, however Lessee remains responsible for return of all leased items in good condition.
  • 11 basic steps planning your Casino Party
    A few simple steps to start planning your most AWESOME Casino Night or casino-themed party! Step 1: Check The Law In Your State & County... Step 2: Work Out Your Budget... Step 3: Pick A Date... Step 4: Choose Your Location... Step 5: Contact Awesome Entertainment For Your Decor and Party Rentals... Step 6: Pick A Theme And Dress Code... Step 7: Decide On Entertainment, Perhaps Awesome Performers And Servers... Step 8: Make Your Guest List... Step 9: Send Out Invitations... Step 10: Create Your Menu Of Refreshments, Food & Prizes... Step 11: Enjoy The Fun...!
  • Are we allowed to host a casino party in Ohio, just for fun?
    Yes, you can host a casino-themed party with real casino tables and slot machines for fun, when you don't play for real money or items of value in Ohio. We strongly recommend that you consult your own legal advisor for details. Don't forget to check with your venue for permission, as well. Our casino equipment is rented for amusement purposes only, and users are responsible for complying with all local, state and federal gaming regulations. No actual money, legal tender, items of value or promises of such may be exchanged while using casino games, unless one carries a gaming license. If your event is a fundraiser, you should already be aware of the many Ohio rules and regulations that permit your registered charitable organization to host games of chance. See Ohio Revised Code Section 2915.02. The Ohio Attorney General’s office has posted guidelines and rules for you. For more information on how Awesome Entertainment can help make your Casino Night a success, please contact one of our Event Planners. ALL INFO ON THIS SITE IS GENERAL, AND AWESOME ENTERTAINMENT DOES NOT GUARANTEE ITS ACCURACY.
  • We want to host a fundraiser, so can we gamble with real money?
    Our casino equipment is rented for amusement purposes only, and users must comply with all local, state and federal gaming regulations. No actual money, legal tender, items of value or promises of such may be exchanged in proper use of casino equipment rentals. If your event is a fundraiser, you should already be aware of the many Ohio rules and regulations that permit your registered charitable organization to host games of chance. See Ohio Revised Code Section 2915.02. The Ohio Attorney General’s office has posted guidelines and rules for you. Under Ohio law, Awesome Entertainment staff cannot operate the actual games of chance for a fundraiser where money is being used or exchanged, nor can we supervise or assist. (This usually excludes money paid for tickets to attend the fundraiser itself.) The law only allows the volunteers of a qualified charity to operate the actual games of chance. Also, no one — staff or volunteers — can be paid or tipped for helping run the games at your charity event. ALL of the money generated by the games must go to the operating charity, minus the cost of player prizes. While funds raised by games of chance cannot be used to pay Awesome Entertainment for rental of our equipment, supplies or other related costs, we ask that you pay for our services in advance of your event. If you are inclined to tip our crew for set up and removal of our equipment, please consider tipping them in advance of equipment delivery, as well. Our AWESOME staff stands ready to assist you, within the limits of the law. For more information on how Awesome Entertainment can help make your Casino Night a success, please contact one of our Event Planners. ALL INFO ON THIS SITE IS GENERAL, AND AWESOME ENTERTAINMENT DOES NOT GUARANTEE ITS ACCURACY.
  • How many people can play at one time? How many tables do I need to accommodate my guests?
    How many tables do I need? It is important to start with the knowledge that each table has a set number of ‘playing positions’. Blackjack, for instance, has 7 playing positions, Craps 8-12 playing positions, etc. (see chart below). For a traditional Casino Night, we will recommend having enough playing positions for 50-60% of your total guest count. This means that if you are expecting 50 people at your party, you will want to have 25-30 playing positions (approximately 3 tables). If you have 100 people, you will want 50-60 playing positions (about 7 tables) and so on. Based on this information, our casino night coordinator will recommend to you the best ‘mix of tables’ based on what we know to be the most successful and bring the most fun! Blackjack is by far the most popular game, so we always recommend at least one blackjack table! There are instances where this ratio does not apply. For instance, if you just want a few tables to ‘highlight’ an event where the casino games aren't the primary focus, we might recommend 1-3 tables instead of enough tables to seat the full 50-60% of your guest players. Having other activities and entertainment may reduce this number even more. Or, if you just want one table at your trade show booth or in the corner of an open house, then we can accommodate that, as well. Here is an estimated number of players per game: Craps 8-12 players Roulette up to 7 players Poker table up to 9 players Blackjack up to 7 players Slot Machine 1 player Cash Vault 1 player Electronic Wheel Game up to 6 players To see our games, click here: www.columbusparties.com/casino-party-rentals-ohio Please note, for fundraising events where real money is being used or won, Ohio state law prohibits us from providing any type of staffing.
  • What does a pit boss do? Should I hire one from AFE?
    When you hire a pit boss from us, this adds an additional element to help your Casino Night run smoothly. They are ideal for larger events and parties, but less essential for smaller parties with only 1-2 tables. Pit bosses usually do one or more of the following: Assist in setting up and tearing down the casino equipment Assist the dealers in counting chips and replacing the cashed-in chips Assist you in cashing out chips for raffle tickets and/or for prizes Give dealers brief breaks as needed, subject to event limitations Help count out/fill casino cups Help reset games, count chips and refill casino cups Help you fine tune the little details Please note, for fundraising events where real money is being used or won, state laws prohibit us from providing any type of staffing.
  • What are some ways to give out prizes to the winners?
    There are several common ways to determine winners and hand out non-money prizes. Each way is awesomely fun, but some methods may work better than others, depending on your group, the timing of your event, and/or what you plan to give as prizes. High Score Whoever has the most in chips at the end of the event wins the grand prize, 2nd-place finisher gets 2nd prize, etc. Raffle Drawing At the end of the event, players turn in their chips and receive raffle tickets at a fixed "exchange rate" -- perhaps 1 raffle ticket for every 200 units in chips, for instance. The tickets are then placed in a single raffle drum where winning prize tickets are drawn. Penny Social Similar to a Raffle Drawing, but uses a separate basket for each prize instead of multiple prizes drawn from one basket. Players turn in their chips for raffle tickets and place them in only the baskets for the prizes they want to win. Drawings are then done individually for each prize. Prize Draft Whoever has the most in chips at the end of the Casino Night gets first choice from a group of prizes, the runner-up gets 2nd pick, 3rd place gets 3rd pick, and so on.
  • What are some prize ideas for my Casino Night?
    Make your Casino Night even more awesome when you have a lineup of fun and exciting prizes to keep guests engaged and gambling the night away! Remember to make sure you aren't violating any state laws with your choice of prizes. Some examples of excellent Casino Night prizes include: Gift cards Lottery tickets Concert or sporting event tickets Spa or massage certificates Themed prize baskets (spa basket, movie night basket, beach day/pool day basket) Alcohol (for 21-and-over parties) Local passes to the zoo, art museum or science center Airline tickets Cruises Puzzles and popular board games Prize ideas for work Casino Parties: A small raise for the top winner, such as 10 cents or 20 cents more per hour Report to work 2 hours late -- with pay Take a co-worker out for lunch, paid for by the company Get an extra day off, with pay Leave work 2 hours early, with pay
  • What is your free hotel room trip to Vegas promo?
    Viva Las Vegas! Cap off your Casino Night with a premium party perk! This is a raffle prize sure to please your High Rollers: a 3-day, 2-night stay for 2 people in Las Vegas! And best of all, this radical raffle prize comes free to you, depending on the Casino Night package you book with Awesome Entertainment! Book a Casino Night of $2,500 or more and receive this promo package FREE. Book a Casino Night of $1,900 to $2,499 and receive this promo for $129. Purchase Extra Promos -- for $149 each when your Casino order is $1,900 or more OR for $199 each when your Casino order is less than $1,900. NOTE: You must ask for Free Vegas Trip Hotel Promo at the time of Casino Night booking. This promo is not not valid on previous or current reservations. Once purchased, you will receive a brochure with the details and a reservation code, to be redeemed at www.RequestMyTrip.com. Promo packages are subject to the terms and services of MARKETING CONCEPTS, and certain restrictions apply. More Info click here www.columbusparties.com/product-page/free-vegas-trip-hotel-promo
  • Our guest count has changed drastically! Can we get more tables? Fewer tables?
    More guests? Awesome! Fewer guests? That's okay, too! To change the number of tables for your event after booking, let us know as soon as possible (at least 10 days prior to delivery), and we will make it happen. Changes are subject to availability, cancellation fees, additional terms and conditions.
  • What is included in my casino rental? What do I need to provide?
    For the gaming tables and casino games, all pieces necessary to play the game are included. These may be cards, dice, stoppers, rollers, chips and other game pieces, unless otherwise noted on the product description pages. When you hire a pit boss for larger events, we usually bring casino cups and fill the cups with chips. General items you will need to supply include any needed electric power, tickets for raffles, prizes and a dealer if you didn't hire one from us. For evening events, don't forget the lighting, so your guests and the dealers can see the tables as they play. For outdoor events, we will need a covered playing area away from direct sunlight, rain and other weather elements. Please note, for fundraising events where real money is being used or won, Ohio law prohibits us providing any type of staffing.
  • What are a few theme and decor ideas for my Casino Night?
    Use Casino Color Schemes When you think of casinos, chances are a few colors spring to mind. Don’t be afraid to go all-out with the classic black, red and white color scheme. Throw in plenty of green (It’s the color of money, after all!) to balance things out and freshen up the space — it works great on table covers, balloons and confetti. Go Wild With a James Bond Theme Celebrate the ultimate spy with a Bond-themed Casino Night. This is especially popular for charity galas — who could resist the air of luxurious mystery? Create the look with themed live music, a sophisticated dress code and maybe even a cardboard cut-out of the 007 agent himself. Go Back to the Roaring Twenties Transport your guests back to a time when gambling was prohibited — making it all the more thrilling. Recreate an atmospheric casino or an underground speakeasy with classic cocktails and games like craps and roulette. Ask your guests to don their best 20s attire for an evening of flappers, fun and dancing. Possibly make room for our Great Gatsby Themed Backdrop? Add a Touch of Whimsy Your themed party doesn’t have to feel like stepping into a Las Vegas casino. Create something splendidly whimsical with an Alice in Wonderland theme. Take inspiration from the Queen of Hearts and complement your casino games with a checkerboard floor and playing card suits galore. Don’t forget to stage a beautiful, long table where your guests can dine between games. And, of course, the Queen must have her Heart Throne Chair -- perfect for photos! Lay Out a Red Carpet Treat your guests to the ultimate VIP experience with a glamorous red carpet leading to our Red Carpet Backdrop, perfect for paparazzi posing. Add our velvet rope, a spotlight or two, and hire a photographer so guests can make a truly A-list entrance. It’s sure to be the most exciting way to arrive at any party. Check out our red carpet rentals here www.columbusparties.com/red-carpet-rental-ohio. And consider our other photo backdrops, including the famous Welcome to Las Vegas sign. Style Your Tables to the Nines You can have a lot of fun with your casino party decorations. Use playing cards and giant dice to add interest to your tables or create themed centerpieces. Add a giant balloon arch to style your entryway and decorate with streamers in traditional casino-inspired colors. Style your tables to match with themed tableware, glassware and beverage napkins. You can easily buy casino party supplies online or create your own. Consider our trendy 360 Video Photo Booth as an entryway focal point -- or our LED Glow Furniture to add style throughout your venue.
  • What if we took a break from the casino games to have our dinner, speech, etc.? Would that count toward our time?
    Yes. Booking time is measured from beginning to end of casino play for the event.
  • What type of entertainment do you offer for casino events?
    Casinos and the Vegas vibe mean awesome entertainment. So boost the energy of your event with these entertainment ideas: Caricature Artists Candy Girls Strolling Trays and Tables Living Paintings Mirror Man Magicians Fortune Tellers Stilt Walkers Show Girls DJs Check out many more options here: www.columbusparties.com/party-entertainers-ohio
  • What other types of activities do you offer at a casino event?
    Add to the excitement of your Casino Night with these awesome activities: 360 Photo Booth Social Media Photo Booth Crane Prize Game Giant Inflatable Plinko Cash Cube Led Decor (light up items) Arcade Games
  • How far in advance should we book our Casino Night with Awesome Entertainment?
    We book on a first come, first served basis. We recommend that you book as soon as you know the date of your event and have secured your venue.
  • Our venue is requesting Certificate of Insurance. Will that be a problem?
    Not a problem! We are fully insured. You can download a certificate of our general liability insurance at www.columbusparties.com/planning-resources. Call us for the password. Additional insurer may have a service fee. No fee for a general certificate.
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