Frequently Asked Questions

When planning an awesome event, you might have a few questions. Here are some general answers to them.

Delivery Practices

Do you deliver?


While you can pick up many of our smaller items at our warehouse by using our WILL CALL service, we do offer delivery on most rental items.

Rates vary depending on the specifics of the items, distance and timing of deliveries. Please contact an AFE representative for a cost estimate at 614.224.9568.

Please see our delivery policy for complete details.




What are your delivery fees and distances fees?


AFE produces more than 2,400 events each year. Our standard practices help ensure timely, trouble-free deliveries. We are centrally located in Columbus, Ohio, and we serve Clients with events throughout Ohio and the surrounding states. Please consider the following standard delivery policies, practices and fees ONLY as a guide. They are subject to change, depending on your unique party needs. Please note that event start and end times are different from the times set for rental item delivery and retrieval. Your event location must be ready and accessible at the time of delivery. The space designated for AFE equipment must be suitable for safe set up and operation, pursuant to Ohio law. If a designated location is not satisfactory for the safe operation of rented equipment, AFE has the right to refuse to set up and/or leave that equipment. Free and Standard Delivery/Retrieval: * The fee for Free Delivery/Retrieval for most equipment orders over $200 to a Columbus, Ohio, address is free; our Standard Delivery/Retrieval starts at $45. * Live entertainment, supplies, tables, chairs, tents and certain other items do not count toward the minimum order requirements for Free Delivery/Retrieval. For a complete list of excluded items, please see AFE’s website or contact an AFE representative. * At AFE's discretion, delivery may be arranged the day/night before your event if held at a private residence, event facility or secure location.
* AFE will assign a 4-hour delivery window, between 7 a.m. and up to 30 minutes prior to the start time of your event. * AFE must have access to the event location, with enough time to set up equipment completely and safely. If not, and if AFE works to accommodate the Client, AFE will not be held responsible for an event’s late start.
* For certain types of events, AFE has the discretion to add a set up charge if additional staff is required to complete a safe set up in time for the event’s scheduled start.
* Under both Free and Standard Delivery options, AFE might not retrieve equipment immediately after your event ends. * Retrieval times will occur at the end of the Client’s rental period or in the following hours, sometimes the next day. * A Client is responsible for rented equipment until it is retrieved by AFE or returned to Will Call. Specialty Delivery/Retrieval: * Specialty Delivery/Retrieval fees start at $99.
* AFE will assign a 1-hour window for a Specialty Delivery and the same for a Specialty Retrieval.
* AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE will not be held responsible for an event’s late start.
* For certain situations, AFE has the discretion to add a set up charge if additional staff is required to complete a set up in time for the event’s scheduled start. V.I.P. Delivery/Retrieval: * V.I.P. Delivery/Retrieval fees start at $175.
* AFE will assign a 15-minute window for V.I.P. Delivery and the same for a V.I.P. Retrieval.
* AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE will not be held responsible for an event’s late start.
* For certain situations, AFE has the discretion to add a set up charge if additional staff is required to complete a set up in time for the event’s scheduled start. Fees for Non-Standard Deliveries/Retrievals: * AFE may apply additional fees for deliveries/retrievals to indoor events, sites with difficult access, during late night or early hours, and for certain types of equipment that must be transported by trailer or box truck. Delivery/Retrieval Times * AFE’s normal delivery and retrieval times are between 9 a.m. and 8 p.m.
* Events and parties that require set up or tear down outside of AFE’s normal delivery/retrieval hours are subject to an early morning or late night pick up charge.
* If your event allows for a day-prior delivery/set up and a day-after retrieval, you may avoid those additional off-time (early morning or late night) charges. Equipment Rental Distance Fees
Distance Fees are different from a rental order’s delivery fees and may be added for deliveries outside of Columbus if they are more than 15 miles from our warehouse location at 1250 Memory Lane North, Columbus, OH, 43209. Our reservation system calculates the mileage from address to address.

Most cities connecting to Columbus will not trigger a distance fee: Bexley, Clintonville, Gahanna, German Village, Grandview, Grove City, Groveport, Hilliard, New Albany, Old Town East, parts of Dublin, parts of Lewis Center, parts of Obetz, parts of Polaris, parts of Powell, parts of Westerville, Pickerington, Reynoldsburg, Short North, Whitehall.
Typical distance fees for deliveries to the following cities include the following: * $25-50 for Blacklick, Canal Winchester, Galloway, Johnstown, Lancaster, Pataskala, parts of Dublin, parts of Lewis Center, parts of Polaris, parts of Powell, parts of Westerville, West Jefferson * $50-100 for Buckeye Lake, Chillicothe, Circleville, Delaware, Granville, Heath, London, Marysville, Millersport, Newark, Plain City, Springfield, Sunbury * $100-250 for Dayton, Mansfield, Marion, Zanesville * $150-400 for Akron area, Cincinnati area * $400-800 for Cleveland, Toledo areas




What do you do for late-night pick ups?


If the items can't be left overnight, we can arrange to pick up items after normal business hours.

Please contact an AFE representative to estimate the cost of this service.

Also, referance "What are your delivery fees and distance fees?" question.




I may need my items to be picked up at a specific time, how would that work?


We can arrange to deliver and pick up equipment at specific times.

However, there is an additional fee for arranging our other deliveries to accommodate your schedule. Please contact an AFE representative for a cost estimate.

Also, reference "What are your delivery fees and distance fees?" question.




Do I need to book minimum quantities on anything?


Most items don’t require minimums, but AFE may add surcharges for rentals that need to be delivered. And your purchase of some items may come packaged in amounts determined by the manufacturer.




Do you offer Custormer Pick Up and Returns (Will Calls)?


Yes, you may use our Will Call service to pick up or return many of our smaller rental items. These items include concession machines, red carpets, pop up tents, chairs, tables, stanchions, most carnival games, coolers and smaller inflatable attractions and games.

Please see the Will Call section for more details.





Preparing For Your Party

How far in advance should I book my rentals?


The sooner, the better! Bookings are subject to availability.
Once you decide the date and time of your special event, reserve your chosen rental items to make sure you get the services and items you prefer.




What do you require to book an order?


To confirm an order, we require your contact information, event details, valid credit card information and a non-refundable reservation fee.

The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check.

Please see our payment policies for complete details.




How long can I keep my rentals?


The rental rate is based on the number of hours you booked the item.
These times will be listed on your invoice/contract.




I need my rentals for more than one day, how does that work?


Please contact AFE for a cost estimate based on the multi-day rate of your rented items.




Do I have to do anything to prepare for the arrival of my inflatable or amusement attraction?


Have a basic idea of the layout before we deliver your items. Keep in mind that it’s best to keep attractions close to each other. If they are too spread out, additional fees may apply to accommodate that. Please make sure all gates, doors and entryways are unlocked and opened for delivery.

Please secure all pets. Please make sure the area for setting up the attraction has been cleared of debris and pet droppings.

At delivery, Awesome Entertainment will place applicable equipment but will not return to set up or operate an attraction for use, unless provided on the invoice.

The blower motor must be located within 50 feet of a standard electrical outlet. If a generator is needed, let us know in advance, and we can rent one to you for an additional fee.




Can I give a gratuity to the delivery crew or entertainer?


Yes!
Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement!




What do I need to supply the Entertainers?


Requirements vary, depending on the entertainment you select, and your responsibilities should be listed in your booking contract.

Generally, you can use the following guidelines:
Face Painter: 1 table and 3 chairs per face painter Caricature Artist: 1 table and 3 chairs per artist Henna Tattoo Artist: 1 table and 3 chairs per artist Magician: an open area for the performance Characters: an open area and, for larger events, a secure changing room (preferably not a restroom)

If the event is outside, please provide a shaded area for the performer.




Do I need to book minimum quantities on anything?


Most items don’t require minimums, but AFE may add surcharges for rentals that need to be delivered. And your purchase of some items may come packaged in amounts determined by the manufacturer.




I’d like a cost estimate, what information do you need to know about my party to give me a quote?


That's an excellent question! We are always happy to supply a quote at no obligation to you. We’ll ask you the following:
• What's the date of your event? • What time does it start? • What city is the event in? • What services are you interested in (for example: Face Painter & Balloon Artist)? • How many kids, adults, teenagers will attend?
It also helps to have a budget in mind. Our website offers estimated prices on many of our rental items and services, so you can browse your options and get an idea of what you’d like to rent before talking to an AFE representative.

Give us a call at 614.224.9568.




Where is the best place to set up the inflatable attraction houses?


Our inflatable attractions may be set up in many different places on your property. For safe operation, the surface under an inflatable attraction must be mostly flat and relatively firm. Grass, concrete and asphalt are acceptable. Please note that we anchor these attractions by driving stakes into the ground or by using sandbags on surfaces where stakes cannot be used. An additional fee may apply for setting up equipment on a surface that doesn’t allow us to anchor the unit with stakes. Keep set up away from pools, ponds and other bodies of water.

Keep set up away from power lines and foreign objects — and don’t set up too close to buildings.

We take pride in our clean inflatables and insist that all animal yard waste must be removed before set up.

While we never want this to happen, we sometimes arrive with a delivery and encounter unique set up situations that pose a safety risk. When this happens, we reserve the right to deny set up or rental because of these unsafe or unsanitary conditions.




Does my rented Amusement Attraction require an attendant?


YES! When AFE delivers your Amusement Attraction, you will be asked to designate an attendant who will operate the equipment safely throughout your event.

An attendant must be age 18 years or older and able to follow operating instructions. This attendant will be responsible for operating the attraction safely at all times. An attendant makes sure the number of guests using the ride doesn’t exceed the number allowed by law and may have to pause or shut down the attraction if weather conditions require it.

As the Client who rented the equipment, you are responsible for making sure there is an adult operator for the entire time the attraction is being used. Some attractions clearly note that an AFE attendant is included in the base price. For others, AFE offers an attendant if desired, for an additional fee.
Please see our resource page for training details.




Do you rent for out-of-town events?


Yes.

You may pick up rental items for out-of-town events and transport them yourself or you may make arrangements for AFE to deliver your items. We serve all of Ohio and surrounding states.

Please contact an AFE representative to find out the estimated costs of delivering items to your location: 614.224.9568.




Is your equipment CLEAN?


YES! We pride ourselves on renting clean and sanitized equipment to our Clients.

Do I need to clean my items before I return them?

Yes!

Our rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI OR SILLY STRING should be used in or around our equipment.

Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse.

Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them.





Payment Policies

How can I pay for my rentals?


We accept cash, check, PayPal, debit and all major credit cards.




When is my final balance due?


After paying your deposit/reservation fee, all outstanding balances are due nine (9) days prior to your event.
Please see our payment policies for complete details.




What do you require to book an order?


To confirm an order, we require your contact information, event details, valid credit card information and a non-refundable reservation fee. The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by credit card, cash or check.

Please see our payment policies for complete details.





Customer Pick Ups (Will Calls)

Do you offer custormer Pick Up and Returns (Will Calls)?


Yes, you may use our Will Call service to pick up or return many of our smaller rental items.

These items include concession machines, red carpets, pop up tents, chairs, tables, stanchions, most carnival games, coolers and smaller inflatable attractions and games.




Do I have to pick up my order myself or can I send someone else?


You may designate someone else to pick up your order. That person will need a valid photo ID and must know the name on the booking reservation.

Whoever picks up the rental must be prepared to settle any remaining balance owed on the account and sign a rental agreement.

Those picking up rentals are responsible for loading and unloading their own vehicles, and for any damage that may occur during transport of rented items.




What are your Will Call hours?


Monday, Wednesday, Friday:
10 a.m. - 1 p.m.

Sunday:
9 a.m. - 10:30 a.m.

Pick ups at the designated WILL CALL door only.

Note that our Will Call hours are different than our office hours.




What happens if I am late returning my rentals?


Late returns will be charged a half-day rental rate for each day past their contracted rental period.

We may also charge late fees and retrieval fees.




What happens if I have missing or damaged items when I return my order?


If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours.

You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged or broken items.

Please note that Awesome Entertainment may offer a Damage Waiver.




Are there any cleaning fees?


We expect you to use our inflatables and amusement equipment responsibly.

Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after routine use of this type, although you are asked to wipe the unit free of debris before its return.

Before your event, you’ll receive general rules for operating our equipment, alerting you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules.

Among these rules: under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.




What should I do if I receive my order and items are missing or damaged?


We do our best to make sure your order is complete and provide you with the highest quality items in good working order.

If you discover missing or damaged item(s) after you pick up your rental, please contact us immediately so we can note that on your account and make arrangements to replace the item(s), if needed. We encourge you to inspect all equipment before leaving our warehouse.

If you call after hours, please leave us a message so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of the items if we find out AFTER your event.

If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.




Do I need to clean my items before I return them?


Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris.

NO CONFETTI OR SILLY STRING should be used in or around our equipment.

Concession Machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse.

Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them.





Hours and Address

What are your Will Call hours?


Monday, Wednesday, Friday:
10 a.m. - 1 p.m.

Sunday:
9 a.m. - 10:30 a.m.

Pick ups at the WILL CALL door ONLY.

Note that our Will Call hours are different than our office hours.




What are your office hours?


Our entertainment and rental hours are not our office hours. We party when you do!

AFE Office Hours:

Monday through Friday: 10 a.m. - 6 p.m.


Saturday: 10 a.m. - 1 p.m. (phone only)


Sunday: Closed

Please note our Will Call hours are differant than our office hours.
See our Will Call section for Will Call hours.




What is your address?


Our warehouse address is also our mailing address: Awesome Family Entertainment LLC 1250 Memory Lane N.
Columbus, Ohio 43209

614.224.9568




What is your office phone number?


Our office number is 614.224.9568.

Party & Event Experts Since 1996!





Cancellations/Refunds/Liabilities

What if AFE cannot fulfill my rental needs?


In the unlikely event that AFE cannot fulfill your order, we will let you know as soon as possible – usually within two (2) business days of your initial booking – and we will help you find suitable alternatives, where available. If we can’t help you find what you need, charges will be refunded.




I did not use all of my items, will I get a refund?


You are paying to reserve your exclusive access to certain rental items so AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items - or not. If you decide not to use your rented items or use them only a small amount, that's your choice.

Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food safe.




What do we do if it begins to rain during our event?


Ask all guests to leave the inflatable attraction, then unplug the blower and cover it while the inflatable deflates.

Once the rain stops, plug the blower back in and wipe down any wet surfaces. The vinyl is very slippery when wet, so wiping it dry helps your guests avoid slipping. This is an important step because kids just want to have fun and will rush back in to enjoy the attraction, even if it just rained.

Mechanical items and water-sensitive items may not be used in the rain; these must be shut down and covered up.
Please see our resource page for details on safe operation of your rental equipment.




Are your amusement attractions Licensed?


YES! Our attractions and equipment are licensed, registered and insured.
ALL inflatable rides are inspected annually by the State of Ohio's Division of Amusement Ride Safety, and use of our equipment is monitored throughout the year.
Safety is our top priority.
Please click here for details about our insurance coverage, safety policies and waivers.




Are there any cleaning fees?


We expect you to use our inflatables and amusement equipment responsibly.

Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after routine use of this type although you are asked to wipe the unit free of any debris.

Before your event, you’ll receive general rules for operating our equipment, which will alert you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules.

Under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.




What happens if a guest at my event becomes ill, upset, or misbehaves?


We are entertainers and event staff, NOT childcare providers.

Please do not leave children unattended. AFE's entertainers or event staff will not supervise or discipline them. A parent or host is responsible for addressing any guest behavior or health issues.

We encourage children to behave while they enjoy our attractions, but hosts are responsible for monitoring and taking charge of children who are not behaving or who do not want to participate in party activities.




Are you insured?


YES! Awesome Family Entertainment LLC is fully insured for general liability coverage.

We’re insured by a top-rated insurance company, approved by the State of Ohio's Division of Insurance, and our coverage meets or exceeds state minimum requirements.

Carrying insurance does not imply our legal responsibility in any circumstance — and we are only responsible for our own negligence, not yours. With advance notice, and for a prepaid processing fee, your organization may be named as an additional insured on our policy for your event. Please request this service at least 10 days prior to the day of your event, and we will be happy to accommodate. Please click here for details about our insurance coverage, safety policies and waivers.




What happens if I am late returning my rentals?


Late returns will be charged a half-day rental rate for each day past their contracted rental period, as well as any additional retrieval fees.




Is your equipment CLEAN?


YES! We pride ourselves on renting clean and sanitized equipment to our Clients.




What happens if I have missing or damaged items when I return my order?


If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours.

You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged/broken items.

Please note that Awesome Entertainment may offer a Damage Waiver for your rental.




What should I do if I receive my order and items are missing or damaged?


We do our best to make sure your order is complete and provide you with the highest quality items in good working order.

If you discover missing or damaged items upon delivery, please contact us immediately so we can note that on your account and make arrangements to replace the item(s), if needed.

If you call after hours, please leave us a message so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of delivered items if we find out AFTER your event.

If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.




Do I need to clean my items before I return them?


Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris.

NO CONFETTI OR SILLY STRING should be used in or around our equipment.

Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse.

Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them.




What is the Damage Waiver?


As the Client, you are responsible for returning rented items in the same condition they were received, although we anticipate reasonable wear and tear of items from ordinary use. However, you are liable for the replacement costs of any damaged or lost items.

Adding a Damage Waiver to your order will cover the cost of repairing accidental breakage, and you may add such coverage for a fee of 10% if your total rental order is under $3,000 — or for a fee of 12% if your order is over $3,000. The Damage Waiver is non-refundable. And the Damage Waiver doesn't cover the replacement costs of any rented item that was lost.

Of course, the Damage Waiver is optional, and you may decline it. But if the Damage Waiver is declined or not offered, you will be responsible for all charges relating to the damage or loss of rental items under all circumstances, as noted above. You must agree to furnish a police report to AFE upon request, if needed.

What the damage waiver is NOT:

  • Coverage for damage due to neglect, abues or misuse
  • Coveragefor lost or stolen items
  • Coverage in lieu of applicable insurance
Specific circumstances NOT covered by the damage waiver:
  • Loss of rented items or accessory equipment, regardless of circumstance, including loss related to its operation
  • Overloading or exceeding the rated capacity of equipment
  • Use of electrical current provided by any source other than an electric utility
  • Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse
  • Tampering with items or equipment after installation by AFE, including tents, dance floors or staging
  • Tampering with rented gas or electric appliances
  • Any damage rendering AFE linens unsuitable for future rental, including burns, tears, permanent stains and other irreversible conditions




What is your cancellation policy?


All pre-payments are considered booking fees and/or non-refundable retainers.

All payments made to AFE are non-refundable under any circumstance, although AFE has the discretion to apply a booking fee to a future event.

For reservations without the purchase of a prepaid weather waiver, AFE may allow one "rain date" for an outside event (a) if there is a forecast of extreme rain, snow, wind or other severe weather condition at the event's scheduled time and place AND (b) if the rented equipment and/or entertainer(s) cannot be moved to an indoor location AND (c) if the Client gives AFE proper notice.

AFE has the discretion to accommodate a Client's request to switch items because of weather conditions. For example, smaller items may be substituted because they could be moved inside or would be better suited for use outside in certain adverse weather conditions. No credits or refunds will be given for switching to lower priced items, and if the rental cost of substituted items is greater than the cost of those originally rented, the difference will be charged. AFE has the right to limit the number of substituted items and/or the accommodations it makes because of adverse weather conditions.

Please see our rescheduling policy for complete details, limitations and fees.





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1250 Memory Lane N
Columbus, Ohio 43209

Tel: 614.224.9568

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