Question 1

What do you require to book an order?

Accepted Answer

To confirm an order, we require your contact information, event details, valid Credit Card information and a non-refundable reservation fee.

The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check.

Reservations for events within 30 days -- require payment in full at time of booking.

Reservations with 30+ days advance booking -- require a minimum of 50% reservation fee.

Reservations for total amounts under $500 -- require payment in full at time of booking.

No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds.

Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable.

Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit.

Please see our Payment Policies (https://www.columbusparties.com/rental-policies)for complete details.

Question 2

How can I pay for my rentals?

Accepted Answer

We accept Cash, Check, PayPal, Debit and all major Credit Cards.

And check out our Gift Cards (https://www.columbusparties.com/gift-cards)-- a great way to send a fun surprise without worrying about sizes to fit or which superheroes are today's favorites!

The reservation fee equals 50% of your order total and is applied toward your final balance. This payment can be made by Credit Card, Cash or Check.

Reservations for events within 30 days -- require payment in full at time of booking.

Reservations with 30+ days advance booking -- require a minimum of 50% reservation fee.

Reservations with total amounts under $500 -- require payment in full at time of booking.

No refunds on unused supplies such as prizes, foam, concession supplies and other items. If items are left with the equipment at time of retrieval, we may remove/take them. No refunds.

Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable.

Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit.

Please see our Payment Policies (https://www.columbusparties.com/rental-policies)for complete details.

Question 3

When is my final balance due?

Accepted Answer

After paying your deposit/reservation fee, all outstanding balances are due fourteen (14) days prior to your event reservation date.

Deposits, Reservation Fees, and any other type payments are considered fully earned at time of payment, therefore are non-refundable.

Lessee's failure to pay the Final Amount Due by the stated payment due date gives AFE just cause to cancel Lessee’s reservation, with all prior retainer(s) and/or payment(s) deemed forfeit.

Please see our Payment Policies f(javascript:void(0))or complete details.

Question 4

I did not use all of my items, so will I get a refund?

Accepted Answer

You are paying to reserve your exclusive access to certain rental items so that AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items -- or not.  If you decide not to use your rented items or to use them only a small amount, that's your choice.

Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food-safe. Your rental fees cover these and other costs of making items available to you in the best condition possible.

Purchased supplies are non-refundable and non-returnable, including concession supplies, foam, prizes, bubble juice and other purchased items. AFE may remove these items from your event if left with the equipment, but no refunds will be given.

Cancellations/Rescheduling

WITH The Weather Waiver:
Click Here
(https://www.columbusparties.com/faq?questionId=aba6d639-5b7f-4ad5-b10e-cfd8c7ac4e20&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)
 WITHOUT The Weather Waiver:
Click Here
(https://www.columbusparties.com/faq?questionId=03d7e2f8-4ba9-41fc-96b3-9054c3cdbc88&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)
I just need to flat-out cancel my delivery:
Click Here(https://www.columbusparties.com/faq?questionId=7fe3cc41-ed88-4de1-b342-58910e8c9309&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)

Question 5

If I  need to cancel, do I get a refund?

Accepted Answer

Sorry no refunds on canceled orders for any reason .

Upon receipt of the retainer/deposit, AFE will reserve the time, date and services outlined in your invoice, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once received.

Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, 
will constitute mutual acceptance and execution of this agreement.

We may give a company credit due to weather issues, if we receive proper notice.

Cancellations/Rescheduling

WITH The Weather Waiver:
Click Here
(https://www.columbusparties.com/faq?questionId=aba6d639-5b7f-4ad5-b10e-cfd8c7ac4e20&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)
 WITHOUT The Weather Waiver:
Click Here
(https://www.columbusparties.com/faq?questionId=03d7e2f8-4ba9-41fc-96b3-9054c3cdbc88&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)
I just need to flat-out cancel my delivery:
Click Here
(https://www.columbusparties.com/faq?questionId=7fe3cc41-ed88-4de1-b342-58910e8c9309&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)
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