You can do a lot to help your delivery run more smoothly. We've gathered many helpful hints for you here. Please take the time to read each category! Also see... Preparing for us to retrieve your items We Generally CANNOT… Go up or down steep hills
 Lift items over fences or bushes 
Set up in gravel or dirt
 Go up or down flights of stairs And not all of our items fit in elevators, stairways or doorways! Pay attention to your item's dimensions, found in the Logistics section of its description on our website. Before we arrive with your items, decide on the BEST installation location. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost. Flexible Delivery Means... You are assigned an estimated delivery window — and you will be texted on the day before your delivery — with date/time subject to change at a moment’s notice, depending on many factors. We might deliver the day of your event or as early as 2 days prior to your event (and we might retrieve the day of your event or up to 2 days following your event), unless noted otherwise in your reservation. If applicable, we will do the set up when we deliver. Not all items include set up. We do not return to do set up unless you have contracted specifically for “event planning” services. Same Day/Time Sensitive Delivery Means... ~ This option should be only selected when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for delivery or retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Delivery Options AFE must have access to the event location with enough time to set up equipment completely and safely. If not, AFE is not responsible for an event’s late start. (Remember: not all items include set up.) I Need To Upgrade My Delivery Option Flexible Delivery won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal Of Delivery When you refuse delivery, we may return items to the warehouse for you to pick up during our regular Will Call (customer pick up) hours. There is NO refund when a delivery is refused. Delays If we don't have access to the event site or if the site isn’t ready for delivery, we may drop off items and leave the set up for you to do. We make NO refunds if we are prevented from doing set up at delivery as planned, even if that set up was included in the reservation. Or we may return items to the warehouse for you to pick up during our Will Call (customer pick up) hours. We make NO refunds if your lack of preparation forces us to change our delivery of your items. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here I just need to flat-out cancel my delivery: Click Here Can I Give A Tip to the Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Power/Electric Generators are not included in your order, unless they are listed on your invoice! To avoid power issues, when not renting a generator from us…
 turn off all unneeded 
Lights - Fans - TV’s - Dishwashers - Washers - Dryers
. Plug in only 1 item per dedicated 20 AMP outlet. No GFCI outlets. If you need more than
 3 outlets, we recommend using a generator. 
 The set up location must be within 50 feet of the outlet you're using.

 A 12-gauge extension cord can be used, as long as it is no more than 50 feet from the outlet, and only 15 feet away when using concession machines. If farther away, the item may not function properly and it may trip circuit breakers.
 Have quick and easy access to the breaker box(es), just in case there are issues.

 For Mechanical Rides, including Bull Rides, Meltdown & Surf Rides,
 it’s best to use at least a 9000 watt generator for each ride.
 No GFCI outlets for these rides. No refunds are given for power issues when you use your own outlets or generators! Adult Supervision Operators/Attendants are not included with our attractions, unless listed on your invoice. We do not provide Lifeguards. Ohio law requires dedicated Adult Supervision at all times for amusement attractions, and a Lifeguard is required on most water attractions. Ohio Law states each Rider must obey all warnings and directions and refrain from behaving or acting in a manner that may cause or contribute to injuring himself or other people while occupying an amusement ride. O.R.C. 993.08(A)(2), Rule 901:9-1-07(A)(1) General Tent Info Pole Tents must be staked in grass. Frame Tents can be set up on grass or hard surfaces, but we must know which, BEFORE delivery! In high winds, tents must come down. Tighten the straps or ropes as needed. If heavy rain occurs, knock off accumulated water on the tent top. Do not poke any holes in a tent. Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect. Tables & Chairs Info Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our delivery or retrieval service.
 Items must be cleaned prior to our arrival. 
Items must be folded and stacked prior to our arrival.
 Deliveries and retrievals occur at curbside or entryway. Items must be brought to driveway, loading dock or the closest retrieval point accessible by truck. Never tape, glue or staple items to our chairs, tables or tents!





 Prepping Your Site & Other Important Info Unlock gates, doors and entryways prior to our arrival. Entry-points must be at least 62” wide for dunk tanks and most inflatable attractions. Remove the middle bar from double-door frames (if applicable) for indoor set ups prior to our arrival. Inflatables and amusement rides cannot be set up under utility lines, low-hanging tree branches or too close to buildings. Grass should be mowed 2 days prior to set up, not the night before or the day of delivery. Shut off all sprinkler systems while you have your rental(s) on site. Mark underground utilities, including sprinkler systems. Call 811 to find underground utilities. The set up area should be mostly flat and at least 10 feet away from pools and bodies of water. Rentals must be shut down and covered up during heavy rains and winds that exceed 15 miles per hour. Follow all directions and posted warning signs. Clean up any dog or other animal droppings prior to our arrival. We may refuse to set up or drop off if there is a mess. Add at least 3 more feet to all dimensions when calculating the space needed to operate amusement attractions and set up tents. Wipe the items down prior to retrieval/return to avoid cleaning fees. Not Included, Unless Otherwise Noted On Your Invoice Attendants - Water Hoses - Generators Water is never included for Dunk Tanks or any water attractions. Prizes are not included, unless ordered. General Safety See All FAQs Click Here Also See Preparing for us to retrieve your items Remember... Decide on BEST installation location prior to our arrival. 
 Asking us to move partially or fully installed 
equipment will result in fees of up to 50% of the rental cost.