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Frequently Asked Questions
When planning an awesome event, you'll have common questions - and here are our common answers.
Preparing For Your Party
Payment Policies
Delivery Practices
Customer Pick Ups (Will Calls)
Hours and Address
Cancellations/Refunds/Liabilities
Terms
Casino Planning
Please review your actual contract for your final terms before signing, paying, or before acting on the the below info.
WEATHER WAIVER
If purchased and paid for (or with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee.
Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies.
Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event.
Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date):
For events with Same Day Delivery with Weather Waiver:
For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit.
If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used.
For events with Flexible Delivery with Weather Waiver:
For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit
AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms.
For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event.
When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information.
Acceptable Causes of Event Cancellation:
If an outdoor event:
Extreme heat warning for event area
Rain/thunderstorm prediction greater than 40%
Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided
National disaster impacts the event area
Government health orders prevent this event
Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered
Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof)
Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase):
If the event has been rescheduled previously
If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency
If there are weather issues on the day of the event, other than those cited above
If particular guests cannot attend the event for any reason, other than the exceptions noted above
Venue issues that are not mentioned above
Failure of venue or Lessee to secure permits, permissions or similar actions
Electrical or water issues that are not mentioned above
Poor planning on Lessee’s part
Lessee’s breach of contract
If equipment has already been delivered or services have already been rendered
Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver
Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized.
AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver.
Substitutions
Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations:
Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition.
AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers.
With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge.
AFE Discretion in Rescheduling, Substitutions, Weather Waiver
If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following;
Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services;
Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area;
Any community health risk threatening well-being of Lessee, event attendees or AFE personnel;
Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted.

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