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Frequently Asked Questions
When planning an awesome event, you'll have common questions - and here are our common answers.
Preparing For Your Party
Payment Policies
Delivery Practices
Customer Pick Ups (Will Calls)
Hours and Address
Cancellations/Refunds/Liabilities
Terms
Casino Planning
Please review these tips to help you with our Will Call Process.
Will Call orders are self service, meaning you are required to pick up your items, clean them, set them up, pack them back up and return them to our warehouse. So plan accordingly.
For larger items, you may need 1-2 helpers.
We might have AFE Team members available to load and unload your vehicle when you pick up and return your items, but we cannot guarantee that, so we highly recommend that you bring 1-2 helpers.
How To:
Review our How To Video Section at:
www.columbusparties.com/howto
Review our PDF instructions at:
www.columbusparties.com/planning-resources
Recommendations:
Arrive at least 30 minutes to 1 hour prior to closing time
Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients
Have your vehicle completely cleaned and cleared out
Have your state-issued ID ready
Know which name is on the account (reservation)
You may send a poxy to retrieve and return your items, they will be required to sign a contract on your behalf and show state-issued ID. You are responsible for any additional charges they may occur and for their actions.
Vehicle Recommendations:
These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.
Bounce Houses
Large SUV, Van, Pick Up Truck, Trailer or Box Truck.
These will not fit in smaller SUVs, trunks or backseats.
Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you.
Inflatable Obstacle Courses
Large Van, Pick Up Truck, Trailer or Box Truck.
These will not fit in SUVs, trunks or backseats.
Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you.
Inflatable Slides
Large Pick Up Truck, Trailer or Box Truck.
These will not fit in SUVs, trunks or backseats.
Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you.
DIY Foam Parties
Medium and Large Size Cars.
If NO PIT is rented, our foam parties can usually fit in back seats and most trunks.
Concession Machines
Medium and Large Size Cars.
These can usually fit in back seats and most trunks.
Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches
Pick Up Truck, Trailer or Box Truck.
Most of these will NOT fit into an SUV for transport
Dunk Tanks
A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness.
60 Inch Round Tables
Pick Up Truck, Trailer or Box Truck.
These will NOT fit into an SUV, Van, or Large Cargo Van
6 Ft,, 8 Ft and 48 Inch Round Tables
Small quantities under about a dozen should fit in a Large SUV.
Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck.
It's best to bring a buddy with you.
We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables.
Dance Floor
Large SUV, Van, Pick Up Truck, Trailer or Box Truck.
Checker Dance floor - square panels, and are approximately 3'x 3'
Folding Bars
SUV, Van, Pick Up Truck, Trailer or Box Truck.
When folded, 43" x by 47"
Folding Chairs
Usually 50 or fewer can fit in a large SUV.
For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck.
It's best to bring a buddy with you.
Pop Up Tents
SUV, Van, Pick Up Truck, Trailer or Box Truck.
Folded, they are about 4 foot long, depending on the manufacture
Air Dancers
Medium and Large Size Cars.
These can usually fit in back seats and in most trunks.
Gas Grills
Our grills do not fold.
Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck.
These will not fit in smaller SUVs, trunks or backseats.
It's best to bring a buddy with you.
Sumo Suits
Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars.
These can usually fit in back seats. But they usually don't fit in trunks.
High Strikers
A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness.
Most Carnival Games
Standard SUV, Van, Pick Up Truck, Trailer or Box Truck.
It's best to bring a buddy with you.
LED Equipment
1-2 Cubes (alone) usually fit into a large SUV.
1-2 Benches (alone) usually fit into a Large SUV.
LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck.
It's best to bring a buddy with you.
Large Orders and/or Large Items:
Are you picking up lots of items, and/or large items?
If so, we highly recommend a Pick Up Truck, Trailer or Box Truck!
Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.
Will Call Hours:
Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours.
Monday - Thursday - Friday:
9 a.m. - 4 p.m.
Saturday - Sunday:
9 a.m. - 12 p.m. (noon)
Closed On:
Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July
Pick ups allowed at the designated WILL CALL door ONLY.
Do NOT go through the fence into our parking lot.
Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo.
Disclaimer
We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this.
Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts.
Photo Examples
To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs.
25 resin chairs (above)
25 Standard Folding Chairs (above)
Example of Bounce house & Bounce House Combo (above)
Example of Small Sized Obstacle Courses (above)
Example of Large Sized Obstacle Courses (above)
Example of Water Slides/Dry Slides (above)
Example of a Folded 10 by 10 Pop Up tent (above)
Example of a Folded Bar (above)
Example of Checkered Dance Floor (above)
3'x3' squares
Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up.
Don't Forget To...
Review our How To Video Section at:
www.columbusparties.com/howto
Review our PDF Instructions at:
www.columbusparties.com/planning-resources

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