Yes, you may use our Will Call service to pick up or return many of our smaller rental items. These items include concession machines, red carpets, pop up tents, chairs, tables, stanchions, most carnival games, coolers and smaller inflatable attractions and games. Please arrive at least 30 minutes to 1 hour before our Will Call closing times! Please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m.

Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here

Please review these tips to help you with our Will Call Process. Will Call orders are self service, meaning you are required to pick up your items, clean them, set them up, pack them back up and return them to our warehouse. So plan accordingly. For larger items, you may need 1-2 helpers. We might have AFE Team members available to load and unload your vehicle when you pick up and return your items, but we cannot guarantee that, so we highly recommend that you bring 1-2 helpers. How To: Review our How To Video Section at:

www.columbusparties.com/howto Review our PDF instructions at:

www.columbusparties.com/planning-resources

Recommendations:

• Arrive at least 30 minutes to 1 hour prior to closing time
  

• Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients
  

• Have your vehicle completely cleaned and cleared out
  

• Have your state-issued ID ready
  

• Know which name is on the account (reservation)
  

• You may send a poxy to retrieve and return your items, they will be required to sign a contract on your behalf and show state-issued ID. You are responsible for any additional charges they may occur and for their actions.

Vehicle Recommendations: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.

Bounce Houses Large SUV, Van, Pick Up Truck, Trailer or Box Truck.

These will not fit in smaller SUVs, trunks or backseats.

Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Obstacle Courses Large Van, Pick Up Truck, Trailer or Box Truck.

These will not fit in SUVs, trunks or backseats.

Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Slides Large Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you. DIY Foam Parties Medium and Large Size Cars. If NO PIT is rented, our foam parties can usually fit in back seats and most trunks.

Concession Machines Medium and Large Size Cars. These can usually fit in back seats and most trunks. Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches Pick Up Truck, Trailer or Box Truck. Most of these will NOT fit into an SUV for transport Dunk Tanks A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness.

60 Inch Round Tables Pick Up Truck, Trailer or Box Truck. These will NOT fit into an SUV, Van, or Large Cargo Van 6 Ft,, 8 Ft and 48 Inch Round Tables Small quantities under about a dozen should fit in a Large SUV. Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables. Dance Floor Large SUV, Van, Pick Up Truck, Trailer or Box Truck. Checker Dance floor - square panels, and are approximately 3'x 3' Folding Bars SUV, Van, Pick Up Truck, Trailer or Box Truck. When folded, 43" x by 47" Folding Chairs

Usually 50 or fewer can fit in a large SUV. For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Pop Up Tents SUV, Van, Pick Up Truck, Trailer or Box Truck. Folded, they are about 4 foot long, depending on the manufacture Air Dancers Medium and Large Size Cars. These can usually fit in back seats and in most trunks. Gas Grills Our grills do not fold. Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. It's best to bring a buddy with you. Sumo Suits Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars. These can usually fit in back seats. But they usually don't fit in trunks. High Strikers A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. Most Carnival Games Standard SUV, Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. LED Equipment 1-2 Cubes (alone) usually fit into a large SUV. 1-2 Benches (alone) usually fit into a Large SUV. LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Large Orders and/or Large Items: Are you picking up lots of items, and/or large items? If so, we highly recommend a Pick Up Truck, Trailer or Box Truck! Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.

Will Call Hours: Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m.

Saturday - Sunday: 9 a.m. - 12 p.m. (noon)

Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. Disclaimer We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this. Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts. Photo Examples To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs.

25 resin chairs (above)

25 Standard Folding Chairs (above)

Example of Bounce house & Bounce House Combo (above)

Example of Small Sized Obstacle Courses (above)

Example of Large Sized Obstacle Courses (above)

Example of Water Slides/Dry Slides (above)

Example of a Folded 10 by 10 Pop Up tent (above)

Example of a Folded Bar (above)

Example of Checkered Dance Floor (above) 3'x3' squares Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up. Don't Forget To... Review our How To Video Section at: www.columbusparties.com/howto Review our PDF Instructions at:

www.columbusparties.com/planning-resources

You may designate someone else to pick up your order. That person will need a valid photo ID and must know the name on the booking reservation. Whoever picks up the rental must be prepared to settle any remaining balance owed on the account and to sign a rental agreement.

Those picking up rentals are responsible for loading and unloading their own vehicles, and for any damage or injury that may occur during transport of rented items. Please have them arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours.

Monday - Thursday - Friday:

9 a.m. - 4 p.m.

Saturday - Sunday:

9 a.m. - 12 p.m. (noon)

Closed On:

Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July For Tips & Vehicle Suggestions on picking up your items click here

Please arrive at least 30 minutes to 1 hour prior to our Will Call closing times! Monday - Thursday - Friday: 9 a.m. - 4 p.m.

Saturday - Sunday: 9 a.m. - 12 p.m. (noon) Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Note that our Will Call hours are different than our office hours. Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here

Late returns will be charged a half-day rental rate for each day past their contracted rental period. We may also charge late fees and retrieval fees.

We expect you to use our inflatables and amusement equipment responsibly. Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after this type of routine use, although you are asked to wipe the unit free of debris before its return. Before your event, you’ll receive general rules for operating our equipment, alerting you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules. Among these rules: under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.

If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours. You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged or broken items. Please note that Awesome Entertainment may offer you a Damage Waiver as part of the reservation process.

We do our best to make sure your order is complete and that we provide you with the highest quality items in good working order.

If you discover missing or damaged item(s) after you pick up your rental, please contact us immediately at 614.224.9568 so we can note that on your account and make arrangements to replace the item(s), if needed. We strongly encourage you to inspect ALL equipment before leaving our warehouse. If you call after hours, please leave us a message and phone number so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of items if we find out about them AFTER your event. If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.

Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI, SAND OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse.

Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and other water activities before we arrive to retrieve them.

Our warehouse address is also our mailing address:

Awesome Family Entertainment LLC

1250 Memory Lane N. Columbus, Ohio 43209 614.224.9568 For Will Call Orders: Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. For Tips & Vehicle Suggestions on picking up your items click here

Recommendations:

• Arrive at least 30 minutes to 1 hour prior to closing time
  

• Prepare for a 15-30 minute process, shorter or longer depending on the season and how busy we may be serving other clients
  

• Have your vehicle completely cleaned and cleared out
  

• Have your state-issued ID ready
  

• Know which name is on the account (reservation)
  

• You may send a poxy to retrieve and return your items, they will be required to sign a contract on your behalf and show state-issued ID. You are responsible for any additional charges they may occur and for their actions.

Vehicle Recommendations: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.

Bounce Houses Large SUV, Van, Pick Up Truck, Trailer or Box Truck.

These will not fit in smaller SUVs, trunks or backseats.

Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Obstacle Courses Large Van, Pick Up Truck, Trailer or Box Truck.

These will not fit in SUVs, trunks or backseats.

Inflatables can weigh 200 to 500+ lbs. It's best to bring a buddy with you. Inflatable Slides Large Pick Up Truck, Trailer or Box Truck. These will not fit in SUVs, trunks or backseats. Inflatable slides can weigh 400 to 800+ lbs. It's best to bring a buddy with you. DIY Foam Parties Medium and Large Size Cars. If NO PIT is rented, our foam parties can usually fit in back seats and most trunks.

Concession Machines Medium and Large Size Cars. These can usually fit in back seats and most trunks. Royal Chairs, Chaises, Loveseats, Thrones, Sleighs and Benches Pick Up Truck, Trailer or Box Truck. Most of these will NOT fit into an SUV for transport Dunk Tanks A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness.

60 Inch Round Tables Pick Up Truck, Trailer or Box Truck. These will NOT fit into an SUV, Van, or Large Cargo Van 6 Ft,, 8 Ft and 48 Inch Round Tables Small quantities under about a dozen should fit in a Large SUV. Larger orders will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. We highly recommend bringing at least a Pick Up Truck when possible, because sometimes we run out of the folding in half style tables. Dance Floor Large SUV, Van, Pick Up Truck, Trailer or Box Truck. Checker Dance floor - square panels, and are approximately 3'x 3' Folding Bars SUV, Van, Pick Up Truck, Trailer or Box Truck. When folded, 43" x by 47" Folding Chairs

Usually 50 or fewer can fit in a large SUV. For larger orders, bring a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Pop Up Tents SUV, Van, Pick Up Truck, Trailer or Box Truck. Folded, they are about 4 foot long, depending on the manufacture Air Dancers Medium and Large Size Cars. These can usually fit in back seats and in most trunks. Gas Grills Our grills do not fold. Full-size SUV, Van, Pick Up Truck, Trailer or Box Truck. These will not fit in smaller SUVs, trunks or backseats. It's best to bring a buddy with you. Sumo Suits Standard SUV, Van, Pick Up Truck, Medium and Large Size Cars. These can usually fit in back seats. But they usually don't fit in trunks. High Strikers A vehicle with a tow bar and a 2″ tow ball and a 4-prong flat wiring harness. Most Carnival Games Standard SUV, Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. LED Equipment 1-2 Cubes (alone) usually fit into a large SUV. 1-2 Benches (alone) usually fit into a Large SUV. LED Sofas, LED Swings, LED Seesaws, LED High Tops, LED Stools, LED Chairs, large quantities of LED benches & LED Cubes will need a Cargo Van, Pick Up Truck, Trailer or Box Truck. It's best to bring a buddy with you. Large Orders and/or Large Items: Are you picking up lots of items, and/or large items? If so, we highly recommend a Pick Up Truck, Trailer or Box Truck! Remember: These are ONLY general guidelines. Keep in mind how many items you'll be picking up and which KIND of items they are, to give you an idea of how much vehicle space you'll need.

Will Call Hours: Please arrive at least 30 minutes to 1 hour before our Will Call closing times! And please note that our Will Call hours are different than our office hours. Monday - Thursday - Friday: 9 a.m. - 4 p.m.

Saturday - Sunday: 9 a.m. - 12 p.m. (noon)

Closed On: Tuesdays, Wednesdays, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Labor Day, Memorial Day, Thanksgiving, Easter, 4th of July Pick ups allowed at the designated WILL CALL door ONLY. Do NOT go through the fence into our parking lot. Instead, as you curve around Memory Lane, pull up to the FIRST roll-up garage door at the corner of our large gray building. You will see blue signs for Awesome Entertainment Will Call, with our clown logo. Disclaimer We are not responsible for any damages to your vehicles or personal items OR for any injuries that may occur during your pick up or drop off. If our Team Members help load your car, you may be asked to sign a waiver saying this. Please verify all quantities and all items prior to leaving our Will Call because you are responsible for any left/forgotten items or miscounts. Photo Examples To give you visual examples, please see the following photos of some of our basic equipment items. Please note that, depending on the roll and type of each inflatable, actual sizes may be larger than those shown. It's best to always over-prepare. Your items may end up being larger or smaller than those in these photographs.

25 resin chairs (above)

25 Standard Folding Chairs (above)

Example of Bounce house & Bounce House Combo (above)

Example of Small Sized Obstacle Courses (above)

Example of Large Sized Obstacle Courses (above)

Example of Water Slides/Dry Slides (above)

Example of a Folded 10 by 10 Pop Up tent (above)

Example of a Folded Bar (above)

Example of Checkered Dance Floor (above) 3'x3' squares Reminder, the above photos are to give you visual examples, only. Depending on the type and roll of a particular inflatable, it may actually be larger. It's best to always over-prepare because we can't guarantee a size at the time of pick up. Don't Forget To... Review our How To Video Section at: www.columbusparties.com/howto Review our PDF Instructions at:

www.columbusparties.com/planning-resources