It's time to say goodbye to the fun until your next awesome event. You can do a lot to help your retrieval run more smoothly. We've gathered many helpful hints for you here. Please take a moment to read each category, to avoid additional fees and misunderstandings. Also see... Prepping For Your Delivery Prepping For Our Arrival Gather all pieces together, such as balls, bean bags, scoops, extension cords and other accessories. Remove any personal items from the area and check for items inside the rides. Cleaning Wipe down all your rental items and gather them all in one place. Don't forget to empty any leftover food from the concession machines! Doors/Gates Unlock gates, doors and entryways prior to our arrival. For indoor set ups, remove the middle bar from double-door frames (if applicable) before we get there. Pet Stuff Secure all pets and totally remove all pet droppings from the set up area. Table & Chairs Unless otherwise noted on your invoice... Set up or tear down of tables and chairs isn’t included in our retrieval service.
 Items must be cleaned prior to our arrival, so wipe them down. 
Items must be folded and stacked before we get there.
 Like deliveries, retrievals occur at curbside or entryway. Items must be brought to the driveway, loading dock or the closest retrieval point accessible by truck. This will help you avoid additional fees. Tents Make sure everything is removed from under the tent: chairs, tables and other miscellaneous items. Don’t forget to remove any decor that was attached to the tent. This will help you avoid additional fees. If heavy rain occurs, knock off water that's collected on the tent top. Do not poke any holes in a tent! Go under the tent and brush the water off the top with a broom. You are responsible for damages caused by neglect or from attaching items to our equipment. Wet Inflatables Please inflate and drain the water out of the inflatable to let it air dry as long as possible. Wipe it down prior to our arrival. This will help you avoid additional fees. Dunk Tanks Drain the water out of the dunk tank and wipe it down. Please have all the balls and other parts stacked together, prior to our arrival. This will help you avoid additional fees. Flexible Retrieval Means... You are assigned an estimated retrieval window — usually we'll text you on the day before your retrieval — with date/time subject to change at a moment’s notice, depending on many factors. We might retrieve the day of your event or up to 2+ days following your event), unless noted otherwise in your reservation. Same Day/Time Sensitive Retrieval Means... ~ This option should be selected ONLY when it is a must! ~ AFE will try to assign a 2-4 hour arrival window for retrieval of your rented items. When unforeseen issues prevent Same Day service (weather, lockouts, power outages, large crowds or similar issues beyond our control), AFE will prioritize your retrieval the next day. For All Retrieval Options AFE must have access to the event location with enough time to completely retrieve all equipment safely! If not, AFE is not responsible for any event delays, additional venue fees, fine or penalties. (Remember: Not all rentals include tear down with retrieval, so have things ready for our arrival.) I Need To Upgrade My Retrieval Option Flexible Retrieval won't work for you? We MIGHT be able to upgrade, but that's harder to make possible the closer we get to your event date. For pricing options: Click Here Refusal of Retrieval When access or entry is denied, or if we can't retrieve a particular item, you may be required to return it during our Will Call hours. If we come back for it, there will be additional fees. You will also be charged significant additional fees until the item is returned to our warehouse -- either by our retrieval team or returned by you during our Will Call Hours. Delays If we don't have access to the event site or if the site isn’t ready for our retrieval and we are prevented from retrieving our equipment as planned, we make NO refunds. Delays of more than 5 minutes may trigger additional charges, perhaps as much as $100+ per 15 minutes. If we leave, there will be additional charges for us to return, and we may have to reschedule for another day, perhaps as much as a week later. You will be billed for that additional time of possession as a rental. AFE is not responsible for any delays, additional venue fees, fines or penalties. Missing Items or Unreturned Items Oops! An item comes up missing! If an item is missing, unreturned or damaged, you will be billed for it. If you find the item within 3 days, you may return it for a refund, if we charged you a replacement fee. There may be additional rental fees and processing fees for such. You may be held civilly and criminally liable for missing/damaged items under the Ohio Revised Code, and you are required to file a police report and/or fully cooperate with all attempts to locate missing items. Can I Give a Tip to The Crew or Entertainers? Yes! Our performers and crew work very hard to make your event awesome — and they appreciate your acknowledgement, including tips! Instructions Review our "How To" Videos at: www.columbusparties.com/howto Review our PDF instructions at: www.columbusparties.com/planning-resources See All FAQs Click Here Also See Prepping For Your Delivery