FAQ WHEN PLANNING AN AWESOME EVENT

Frequently Asked Questions

When planning an awesome event, you'll have common questions - and here are our common answers.

Preparing For Your Party

Payment Policies

Delivery Practices

Customer Pick Ups (Will Calls)

Hours and Address

Cancellations/Refunds/Liabilities

Terms

Casino Planning

Please review your actual contract for your final terms before signing, paying, or before acting on the the below info.

WEATHER WAIVER

If purchased and paid for (or with a P.O. and signed contract) at least 21 days prior to the event, AFE’s Weather Waiver allows Lessee to cancel this event for covered reasons and to receive a future credit of up to 85% of the paid amount of the event rental cost, including delivery fees (but not including the cost of the Weather Waiver). Any third-party expenses, special orders, perishable items or one-time expenses to AFE or other costs related to the cancellation of this event will be subtracted from the credited amount. With supervisor approval, AFE has the discretion to sell a Weather Waiver up to 10 days prior to an event for an additional fee.

Unless Lessee has opted to purchase the AFE Weather Waiver for this event, cancellation will be subject to AFE’s standard cancellation and rescheduling policies.

Maximum future credit for any reservation will not exceed $15,000. If warranted, AFE will issue a gift card after the original date of the event.

Under the Weather Waiver, Lessee may cancel this event by 11 a.m. on the day prior to the scheduled SAME DAY DELIVERY date (NOT necessarily the event date):

For events with Same Day Delivery with Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Friday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Saturday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Sunday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Monday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Tuesday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Wednesday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 11 a.m. the prior Thursday, for credit.

If Lessee has paid for a FLEXIBLE DELIVERY window covering more than one (1) day, AFE will accept cancellation under the Weather Waiver three (3) days prior to the end of the delivery window, UNLESS the equipment has been delivered, is en route for delivery or is being used.

For events with Flexible Delivery with Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit

AFE does not guarantee that a particular canceled item will be available for a future, rescheduled event, but the gift card will be otherwise valid for AFE services, subject to AFE’s Gift Card Policy terms.

For entertainment services, Lessee must give notice of event cancellation for weather or other eligible reasons at least two (2) days before the scheduled event, by 11 a.m. Such cancellation is only acceptable if the event (1) was to be held outside and (2) cannot be moved inside. After the original event date, Lessee will receive a gift card for 85% of the booking amount, minus one-time expenses such as third-party expenses, special orders, perishable items or other costs related to the cancellation of this event.

When Lessee notifies AFE of event cancellation, AFE will use weather.com data and the Apple weather app to determine whether this Weather Waiver applies. Any behavior by Lessee that obstructs AFE’s determination of cancellation acceptability may void AFE’s Weather Waiver. This includes failure to participate in AFE’s or its proxy’s investigation of a cancellation or failure to provide AFE or its proxy with required documentation, weather data or other information.

Acceptable Causes of Event Cancellation:

If an outdoor event:
- Extreme heat warning for event area
- Rain/thunderstorm prediction greater than 40%
Guest of honor or party host (of private event ONLY) is ill or hospitalized and a medical excuse is provided
National disaster impacts the event area
Government health orders prevent this event
Snow Emergency of Level 2 or Level 3 is issued the day prior to the scheduled delivery day, but only if the equipment has not been delivered or is not en route to be delivered
Water or power outage at a rented event venue caused by a utility company prevents this event (must provide written proof)

Weather Waiver does not cover event cancellations for the following reasons (i.e., Lessee will remain fully liable financially, regardless of waiver purchase):

If the event has been rescheduled previously
If there are weather issues on the day of indoor events, other than a Level 2 or Level 3 Snow Emergency
If there are weather issues on the day of the event, other than those cited above
If particular guests cannot attend the event for any reason, other than the exceptions noted above
Venue issues that are not mentioned above
Failure of venue or Lessee to secure permits, permissions or similar actions
Electrical or water issues that are not mentioned above
Poor planning on Lessee’s part
Lessee’s breach of contract
If equipment has already been delivered or services have already been rendered
Anything that AFE deems this Weather Waiver was not meant to cover or is not within the spirit of this Weather Waiver

Lessee’s optional purchase of AFE’s Weather Waiver takes effect upon payment for said waiver and execution of this agreement. The Weather Waiver is only valid (a) for an event that is booked and paid for and (b) if purchased at least 21 days prior to the event, or at least 10 days prior to the event at AFE’s discretion. If AFE accepts Lessee’s Weather Waiver payment in error, Lessee may request a refund prior to the event. If paying by P.O., the P.O. must be paid in full before the Weather Waiver may be utilized.

AFE is under no obligation to offer this waiver. Further, AFE’s Weather Waiver is an optional purchase by Lessee and is therefore not insurance, nor is it a warranty. In case of dispute, AFE’s liability does not exceed the cost of its Weather Waiver.

Substitutions

Without a Weather Waiver, there is a 20% charge for substitutions, at AFE’s sole discretion to approve, pursuant to these general accommodations:

Substituted Items: If there is (1) forecast of extreme rain, snow or wind at an outside event's scheduled time and place AND (2) if the reserved equipment and/or entertainer(s) cannot be moved to an indoor location AND (3) Lessee gives proper notice, AFE has discretion to let Lessee substitute items, i.e., substitute smaller equipment or items that can be moved inside and/or better suited for safe use in the extreme weather condition.

AFE may limit the number of substituted items, and NO credit(s) or refunds will be given when less expensive items are provided. Lessee will be charged for the difference if substitutions rent at a higher rate. AFE will NOT substitute equipment for entertainers.

With the purchase of a Weather Waiver, and at least two (2) days prior to delivery, AFE has the sole discretion to approve Lessee’s request to make one (1) substitution for Lessee’s event, as described above, without charge.

AFE Discretion in Rescheduling, Substitutions, Weather Waiver

If AFE is prevented from performing its contracted services pursuant to this agreement for reasons beyond the control of either AFE or Lessee, AFE has the discretion to apply one (1) rescheduling of Lessee’s event. These reasons may include, but are not limited to, the following;

Strikes, social unrest, declared emergencies, government declaration of war, physical threat(s), unsafe conditions or other external activity preventing AFE from performing services;
Any local, state or federal government order or act preventing AFE from performing contracted services, including government-ordered shutdown of AFE’s business/surrounding physical area;
Any community health risk threatening well-being of Lessee, event attendees or AFE personnel;
Any required government agency guidance/procedure(s) preventing AFE from performing services as contracted.

Please review your actual contract for your final terms before signing, paying, or before acting on the the below info. All pre-payments are considered booking fees and/or non-refundable retainers. If Lessee gives written notice it is cancelling this event at least 4 days prior to the day of delivery and would like to reschedule, AFE may give Lessee a credit toward a future event in the amount of 50% of the cost paid under this agreement, minus any third-party expenses, special orders, perishable items, one-time costs to AFE or other costs related to the cancellation of this event.

For events with Same Day Delivery without Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Thursday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit.

If Lessee has paid for Flexible Delivery, that entire delivery window will count as the “delivery day” in determining if cancellation was made 4 days or more prior to the day of delivery.

For events with Flexible Delivery without Weather Waiver:

For a Saturday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Sunday, for credit.
For a Sunday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Monday, for credit.
For a Monday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Tuesday, for credit.
For a Tuesday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Wednesday, for credit.
For a Wednesday event, Lessee must notify AFE of event cancellation 4:30 p.m. the prior Thursday, for credit.
For a Thursday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Friday, for credit.
For a Friday event, Lessee must notify AFE of event cancellation by 4:30 p.m. the prior Saturday, for credit.

NOTE: Holiday or seasonally themed rental equipment will NOT be rescheduled under this provision. AFE has the discretion to decline a client’s request for a rescheduling credit of any equipment or service originally scheduled on or around a holiday.

You are paying to reserve your exclusive access to certain rental items so that AFE will not rent those items to other Clients at that date and time. Once reserved and in your possession, you have the option to use those items -- or not. If you decide not to use your rented items or to use them only a small amount, that's your choice. Every piece of equipment or other item that leaves our warehouse is treated the same way upon return, whether used or not. This ensures that every item you receive is clean and safe and that food service items are sanitized and food-safe. Your rental fees cover these and other costs of making items available to you in the best condition possible. Purchased supplies are non-refundable and non-returnable, including concession supplies, foam, prizes, bubble juice and other purchased items. AFE may remove these items from your event if left with the equipment, but no refunds will be given.

Ask all guests to leave the inflatable attraction, then unplug the blower and cover it while the inflatable deflates. Once the rain stops, plug the blower back in and wipe down any wet surfaces. The vinyl is very slippery when wet, so wiping it dry helps your guests avoid slipping. This is an important step because kids just want to have fun and will rush back in to enjoy the attraction, even if it just rained. Mechanical items and water-sensitive items may not be used in the rain; these must be shut down and covered up.

Please see our Inflatable Safety Instructions Video, as well as our Resource page for details on safe operation of your rental equipment.

Your rented inflatable equipment should be wiped clean and free of grass, leaves, mud, candy wrappers, food and other debris. NO CONFETTI OR SILLY STRING should be used in or around our equipment. Concession machines should be emptied of product, including sugar, popcorn and ice. A simple “wipe down” is required, but there’s no need for you to do a thorough cleaning with soap and water. We deep clean items when they return to our warehouse.

Please do not wash any linens you rent from us — just make sure they are free of any debris when you return them. Please drain water from inflatables, dunk tanks and water activities prior to our arrival to retrieve them.

We expect you to use our inflatables and amusement equipment responsibly. Normal enjoyment of our attractions will include children bringing grass and leaves along for the ride. We do not charge for cleaning after routine use of this type although you are asked to wipe the unit free of any debris. Before your event, you’ll receive general rules for operating our equipment, which will alert you to a minimum $50.00 cleaning fee if dirt or damage results from your failure to follow those rules. Under no circumstances are you allowed to use SAND, SILLY STRING, CONFETTI or FOOD in or around our inflatables. These create mess, permanent staining and may destroy the equipment. Also, if an inflatable is not rented for “wet” use, NO WATER should be used in, on or around it during your event.

We are entertainers and event staff, NOT childcare providers. Please do not leave children unattended. AFE's entertainers or event staff will not supervise or discipline them. A parent or host is responsible for addressing any guest behavior or health issues. We encourage children to behave while they enjoy our attractions, but hosts are responsible for monitoring and taking charge of children who are not behaving or who do not want to participate in party activities. State law requires a ride operator to make sure that rental equipment is used safely -- and the law directs an attendant to discontinue or shut down any regulated ride if it cannot be enjoyed responsibly. Failure to do so is a misdemeanor under Ohio law.

YES! Awesome Family Entertainment LLC is fully insured for general liability coverage. We’re insured by a top-rated insurance company, approved by the State of Ohio's Division of Insurance, and our coverage meets or exceeds state minimum requirements.

Carrying insurance does not imply our legal responsibility in any circumstance — and we are only responsible for our own negligence, not yours. With advance notice, and for a prepaid processing fee, your organization may be named as an additional insured on our policy for your event. Please request this service at least 10 days prior to the day of your event, and we will be happy to accommodate.

Please click here for details about our insurance coverage, safety policies and waivers.

To our understanding, when someone is listed as an Additional Insured on our event rental insurance policy, they receive some additional liability protection connected to any claims that may arise from our services or equipment at their event or location.

If an unfortunate event should arise — such as someone being injured due to our equipment (like a bounce house, inflatable, or game rental), or property damage related to our setup — the Additional Insured may be protected under our insurance for those specific incidents.

In some cases, being an Additional Insured may also allow the listed party to be notified of insurance claims and participate in the settlement process, especially if the claim involves or affects their organization directly.

What It Does Not Cover:

It does not cover incidents unrelated to our services (such as accidents involving other vendors or general event activities).
It does not provide full event or business coverage — only liability directly tied to our rentals and staff.
It does not cover your contractual liabilities, such as theft, damage, or other responsibilities outlined in your agreements with AFE, venues, vendors, or third parties.
Not all uncovered items are listed above. Clients are responsible for reviewing and securing appropriate additional coverage for their event needs.

Additional Insured Option from AFE:

Awesome Family Entertainment (AFE) offers the option to list your organization as an Additional Insured on our insurance policy for a processing fee. Please note, this option is not available to all clients and is subject to review and approval on a case-by-case basis. Please request this service at least 10 days prior to the day of your event.

AFE is not required by the State of Ohio to add any entity as an Additional Insured.

Important Note: Being listed as an Additional Insured should be considered in addition to any special event insurance, venue insurance, or other policies you may need when hosting an event. This description is general and provided for informational purposes only. It is not a guarantee of coverage, and AFE makes no warranties or promises regarding insurance protection or claim outcomes. Carrying insurance does not imply our legal responsibility in any circumstance.

As the Client, you are responsible for returning rented items in the same condition they were received. We expect reasonable wear and tear of items from ordinary use, but you are liable for the repair or replacement costs of any damaged or lost items. Adding a Damage Waiver, for a fee of 10% of your total rental order, will usually cover any costs of repairing accidental breakage. The Damage Waiver is non-refundable. And please note the Damage Waiver does NOT cover the replacement cost of any rented item that is lost. You may decline the optional coverage, but if the Damage Waiver is declined or not applicable to your rented items, you are responsible for all charges relating to the damage or loss of rental items under all circumstances, as noted above. And you must agree to furnish a police report to AFE upon request, if needed. What the damage waiver is NOT:

Coverage for damage due to neglect, misuse, mishandling or abuse
Coverage for lost or stolen items
Coverage in lieu of applicable insurance

Specific circumstances NOT covered by the damage waiver:

Loss of rented items or accessory equipment, regardless of circumstance, including loss related to its operation
Overloading or exceeding the rated capacity of equipment
Use of electrical current provided by any source other than an electric utility
Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse
Tampering with items or equipment after installation by AFE, including tents, dance floors or staging
Tampering with rented gas or electric appliances
Any damage rendering AFE linens unsuitable for future rental, including burns, tears, permanent stains and other irreversible condition

For details, please see section 4 of our rental agreement.

We offer an optional Weather Waiver for items rented from Awesome Entertainment.

This allows you to pay a 10% fee to reschedule your event as late as 1-3 days prior delivery

or to substitute items that can better fit indoors.

Our Weather Waiver covers:

If an outdoor event: Extreme heat warning for event area OR rain/thunderstorm prediction greater than 40% Guest of honor or party host (of private event ONLY) is ill or hospitalized

National disaster impacts the event area

Governmental orders prevent the event

Snow Emergency Level 2 or Level 3 issued on the day of scheduled delivery, prior to 11 a.m.

Water or power issue caused by a power company prevents the event To see all details concerning our Weather Waiver, see section 2 of our Contract for Services. Add this waiver and you don't have to worry about the weather until the day before we deliver your equipment! Schedule your event ASAP, requires advance booking to add the weather waiver! Learn about our other waivers here See all Weather Waiver terms here

We offer an optional Prepaid Cleaning Fees Waiver for items rented from Awesome Entertainment.

This allows you to pay a 10% fee that waives standard cleaning fees. No need to clean your items after your event. Saves you time and helps you budget accurately.

When a Prepaid Cleaning Fees Waiver is added, AFE will not bill Lessee for cleaning the following individual items

or sets of items within these time frames:

Inflatable ride cleaned in 1 hour or less

Non-ride inflatable cleaned in 30 minutes or less

Empty concession or food machine cleaned in 30 minutes or less

Carnival game cleaned in 30 minutes or less

Carnival ride cleaned in 30 minutes or less

All chairs/tables in a single rental order

cleaned in 15 minutes or less

Any items not listed above cleaned in 30 minutes or less

If the cleaning time for any rental item covered by this awesome waiver exceeds the time limit set above, the resulting cleaning fee will be $25 per 30 minutes or part thereof, instead of the standard $75 per 30 minutes or part thereof.

To see all details concerning our Prepaid Cleaning Fees Waiver, see section 5 of our contract. Add this waiver and you can relax after your awesome celebration and not to worry about cleaning your rented items! Learn about our other waivers here See all Prepaid Waiver terms here

If we discover there are missing or damaged items after you return your order, you will be informed as soon as possible. If you find rental items after your order has been returned, we ask that you try to return them to our warehouse within 48 hours. You will be charged the full replacement cost for any items that cannot be located, as well as for all damaged/broken items. Please note that Awesome Entertainment may offer a Damage Waiver for your rental.

We do our best to make sure your order is complete and provide you with the highest quality items in good working order.

If you discover missing or damaged items upon delivery, please contact us immediately at 614.224.9568 so we can note that on your account and make arrangements to replace the item(s), if needed. If you call after hours, please leave us a message so we can contact you as soon as possible the next business day. Many factors contribute to items being lost or damaged during an event, so we cannot remedy concerns about the condition of delivered items if we find out AFTER your event. If asked, we will perform a full inventory count of the item(s) in question — but if the end result is not in your favor, we will apply additional charges to recoup the cost of conducting the inventory.

Sorry no refunds on canceled orders for any reason . Upon receipt of the retainer, AFE will reserve the time, date and services outlined in your invoice, therefore all parties agree that any retainers, monies, gift cards or other monetary instruments paid to AFE are deemed to be fully earned once received. Both parties further agree that payment, or AFE’s acceptance of a payment arrangement, will constitute mutual acceptance and execution of this agreement. We may give a company credit do to weather issues with proper notice. Cancellations/Rescheduling WITH The Weather Waiver: Click Here WITHOUT The Weather Waiver: Click Here